Xerox DocuColor 242/EFI Fiery trouble

Running a Xerox DocuColor 242 w/built-in Fiery controller. Machine is on the network; no one is connected directly. User reports that installation of the EFI Fiery driver and printer add seems to go OK, but when a job is sent to print he receives the message: "The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance."

Has tried several installations/removals, and both the "fast" and "comprehensive" installation procedures. No luck. No word on this on the Xerox or EFI websites.

Thoughts?

Mac OS X (10.6)

Posted on Sep 1, 2009 7:07 AM

18 replies

Anh Diep

Level 1

11 points

Dec 7, 2009 1:37 PM in response to Chanfan98020

Thanks so much! That fixed the problem for me too. Now I can print on the Xerox DocuColor 260 without that "The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance." message anymore! Dunno why Xerox didn't find a fix for this sooner. Not sure what that command did but it works fine now.

Now I am still having problems with the Ikon CPP 550 Machine. I have the drivers installed and selected the Fiery X3eTY2 65C-KM PS Color Server 1.0 driver from the list, and I get that ""The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance." message.

Any ideas how to get the Ikon CPP 550 machine to work? I even tried to run the sudo chown -R root:admin /Library/Printers/EFI

and try to reinstall the driver again. Still no go.

Moofo

Level 1

10 points

Jan 22, 2010 11:26 AM in response to James M. Long

Thanks ! Chnaging the permissions to the fierycupsfilter and Xerox folder did it for me.

On a machine built from scratch, I had ne problem though.

Apr 9, 2010 8:42 AM in response to Moofo

Just in case anyone happens across this thread, Xerox did come out with an update for Snow Leopard - appears to be a script that does the permission change for you.

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Xerox DocuColor 242/EFI Fiery trouble