If Apple does not "officially" read and respond on these boards, then why is it on the Apple website under the Support category? And even so, this problem was opened up on this "discussion board" more than 3 months ago. Various people have said that they have taken it to the Apple support team, and have discussed the issue with them. It was reported that it was supposed to be fixed in 10.6.2, but wasn't. And I have heard that it is supposed to be addressed in 10.6.3, but who knows when that is coming out.
In today's world of social networking, every community forum, especially those on your own site, should be monitored and issues addressed appropriately. It could be from someone in the PR department letting us know that the issue has been entered into the bug system and even providing us with some tracking number or something.
Apple has the reputation of being elitist, and this is one of the reasons why.
Message was edited by: gswd