MacBook Pro Battery 'Service Battery' after Snow Upgrade

MacBook Pro Battery 'Service Battery' after Snow Upgrade

Way to many people are reporting this to just be failed batteries unless we all got them form the warranty program at the same time. I rather think its an issue with the upgrade.

Note that the KB fix did not help my machine so this needs more trouble shooting.
Any help would be great.

MacBook Pro, Mac OS X (10.6)

Posted on Sep 1, 2009 5:28 PM

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1,559 replies

Sep 21, 2009 10:03 AM in response to Robert Newton1

I have to disagree as well. My Early 2008 MacBook Pro with 80 cycles has been calibrated regularly and is showing these symptoms. I calibrated it a week ago 4 days ago the message went away. It came back again 2 days ago. Using the logic that its a badly managed battery doesn't really make sense. Low cycle count with regularly scheduled calibrations should have never shown the error. Now it has shown, gone away and come back within the course of a week.

I am having the same issue with an older white MacBook (also calibrated regularly) experiencing the same issues at the same time. The MacBook has more cycles (172) but has not experienced an issue until the release of Snow Leopard.

Since both of these laptops were calibrated days before installation and had their battery last at full potential and now weeks after the update are getting half of the battery power, there is very definitely an issue with Snow Leopard.

Sep 21, 2009 1:39 PM in response to Gevadoy

Recalibrating my battery seemed to help, but it needs recalibrating every time I put my Macbook Pro to sleep. The service battery had disappeared, was getting estimated run time of 3hours (about right for 200 charge cycles) but as soon as I closed the lid and then tried to open it again - BANG!! 0% power and service battery back!

Apple need to do something about this quick. This is definitely a software issue.

Sep 21, 2009 6:58 PM in response to joerabbit

pS-
after another calibration my battery again says "service battery" and reports thusly:

Battery Information:

Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0003
PCB Lot Code: 0000
Firmware Version: 102a
Hardware Revision: 0400
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 3235
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 3360
Health Information:
Cycle count: 77
Condition: Check Battery
Battery Installed: Yes
Amperage (mA): -2012
Voltage (mV): 11808

Sep 21, 2009 7:05 PM in response to joerabbit

So go get your batteries checked and see if it's a battery problem or a software problem. Contact The Unofficial Apple Weblog and get them to look into the issue. Contact other bloggers.

Have any of you tried a NEW BATTERY? I have and it works for me. Maybe I'm the exception, not the rule but I've had all the same symptoms with a low cycle battery on a year old macbook pro. I'm hoping its a problem that apple can fix but I'm not holding my breath. It's likely a defective battery, maybe we all got a batch of defective batteries with that model of macbook pro.

Sep 22, 2009 1:23 AM in response to blieux

I have a basically brand new (only a few weeks old) MacbookPro 17" (The new Gen, 5,2)
Having same issues. I don't know what's going on with it, I'm taking it to the service centre tomorrow, hopefully they will be able to get the problem sorted, however, I do believe it sounds like a software problem as opposed to a hardware issue.

Sep 22, 2009 2:14 AM in response to Aaroona

I Posted before in this thread my battery stats.

Im still having the same issues. I have a Dec 2007 Model MBP 15" I can temporally fix the Service battery issue by TOTALLY draining the Battery. What I do is use it till it goes to sleep. and as it goes to sleep press the spacebar and it interrupts the sleep cycle. it powers back up i put my password back in and Boop! Power off tottaly (yes I know probably not a very good idea) Plug the power in wait about 30 seconds and power the MBP back on. and Walla. Service battery is gone. I Leave the system on for about 5 hours or more. Use battery and takes about 20 mins and service battery comes back.

During that time, the time left jump around very erratically. And acts very unstable.

So To PROVE it was Snow Leopard causing the issue, I still have Leopard installed on an external drive. So I booted from it. And used my Mac just as I would Normally on Battery. and the battery lasted me 2:47 mins which about right for as old as my battery is and it has about 90 cycles on it. If id turn the brightness down and various other things Im sure id last alot longer. I did this for a couple of days using leopard. and then went back to SL and im back to the same results of having Erratic battery usage time left, I Barely get 1:20 mins out of a full charge. and the service battery comes back on.

This is Very CLEARLY a Snow Leopard issue. Apple Support told me to buy a new battery. When I asked why Leopard runs fine, I was told that Leopard uses a different Battery Firmware and isnt as smart as Snow Leopard.. Sounds like Blowing smoke up my .... but anyways. I know its SL So maybe if more people would call in and complain someone at Apple will Listen.

Sep 22, 2009 2:26 AM in response to splatnikG

Wouldn't that be easy.
Battery health has always been readable with iStat widget and other tools. First of all the healthy reading is now jumping all over the place.
Second, I can tell you for sure that my battery lasted at least 3 hours (even closer to 4 hours) before SL update. I know this because I actually used it for those long periods of time in the week before I upgraded.

Sep 22, 2009 2:44 AM in response to blieux

I have a Macbook Pro purchased in December 2006. It is exhibiting the same problem as many of you. My wife is now using the laptop, it is regularly power cycled. I've replaced the battery once since it dropped down below a level that made it worth it to me. However now my wife finds that disconnecting the power the laptop shuts down with ~70% of the battery life still left. System profiler says to check the battery. This laptop hasn't been upgraded to Snow Leopard yet. Seems like a defective battery, here's hoping Apple sees it the same way, but out of warranty. I don't have a problem buying new batteries when they have gone through life, but this was almost overnight that she went from at least 2 hours to less than 10 minutes to shutdown with no warning. The lights on the battery show 4 of 5 LEDs lighting up, which corresponds with what software tells us once it's plugged back in.

My guess is this isn't so much a Snow Leopard problem as a battery problem that Snow Leopard just came coincidentally and better informed users about the state of their crap battery.

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MacBook Pro Battery 'Service Battery' after Snow Upgrade

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