MacBook Pro Battery 'Service Battery' after Snow Upgrade

MacBook Pro Battery 'Service Battery' after Snow Upgrade

Way to many people are reporting this to just be failed batteries unless we all got them form the warranty program at the same time. I rather think its an issue with the upgrade.

Note that the KB fix did not help my machine so this needs more trouble shooting.
Any help would be great.

MacBook Pro, Mac OS X (10.6)

Posted on Sep 1, 2009 5:28 PM

Reply
1,559 replies

Sep 22, 2009 8:07 AM in response to blieux

Same problem here, my MacBook Pro shows "Service Battery" and as soon as I unplug the mains it will shut down soon "*with no warning at all*", this is definitively an Snow Leopard issue, an important issue as shutting down with no warning can make people "*lose information*".

I also do maintenance on my battery quite often so this is "*not a coincidence*".

As suggested for some people here, I tried reseting the SMC and booting in 64bits, and none solved the problem.

It is clearly demonstrated (just personal experience and just looking and the rest of the discussions) Snow Leopard has been shipped with lot of defects, like the lack of printer drivers (which was soon solved, so it demonstrates it was an issue)

To those who said this is just coincidence and we are only a few post in a discussions, the problem is lot of people would just " buy" a new battery, as I was going to do initially, just because I had the suspicious of previous issues, I had a look on internet and the Apple discussions, I can now confirm that this is an issue.

I really hope Apple will take care soon, or we would just need to assume the Snow Leopard upgrade money is to waste and to downgrade to Leopard.

Jose.

Sep 22, 2009 12:38 PM in response to blieux

I also have this problem. The one thing that i have noticed is that this is a problem with MBP and the ASMB012 battery. I have yet to find anything about a MB having this problem. Two of my friends have MB for about the same time that i have had mine, have more cycles then mine, and have Snow Leopard. I personally think that this is a problem with the battery. There are to many similarities between all of the cases to make this only a problem with the software. We all have MBP and the same battery.

I did talk to Apple, and the lady i was talking with did find it unusual for my amperage to be so low for how many cycles I have

Battery Information:

Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 551
Fully charged: No
Charging: No
Full charge capacity (mAh): 1162
Health Information:
Cycle count: 130
Condition: Check Battery
Battery Installed: Yes
Amperage (mA): -1048
Voltage (mV): 11879

Sep 22, 2009 1:13 PM in response to netdigger

I agree, even though it would be better for me if it were a software problem. I'm not having any trouble with my new battery but I'll be sure to keep an eye on it in case it fails after such a short time like my other one did.

I suggest that anyone with a computer under applecare get them to replace the batt, and anyone who's bought a battery that's failing within a year of purchase should also get in there and replace it. I'm sure we'll find out that this is a defective battery design but it doesn't really matter for those of us out of warranty like me.

Sep 22, 2009 4:09 PM in response to blieux

I don't know, I'm reluctant to thing is just a problem with the battery, there are nearly two hundred posts here about this issue and I am sure much much people is having the same problem but just went and bought a new battery, and didn't think to check forums, so I don't think is just a coincidence.

Apart from battery calibration, yes, it's true most of us run from the mains most of the time, but I am also sure I unplug every often the cable until the battery runs off, have been doing this until I installed Snow Leopard. Problem now is we can't even calibrate again as computer will shut down before.

Here is a thought, I think most of our Macbook Pro are about a year old, therefore the battery is not in his best health, then it comes Snow Leopard, it seems from other people posts that some times it gets very hot and uses the fans at high speed, is it not maybe some faulty within the OS and some hardware combination, that makes it to use more amps and somehow can wear out the battery faster than usual?

What worries me the most is not only the lack of duration but the way it shuts down with no warning, first time it happened to me I nearly lose some info, hopefully I didn't, but I use the laptop to work, so is not good.

Anyway, I think is best to wait until there is some resolution about this issue before buy a new battery, maybe Apple comes up with a new update soon, as they did with 10.6.1

Sep 23, 2009 3:09 AM in response to blieux

I have switched my battery to other macbook pro's running 10.5 and it works fine, but suffers all the same symptoms of erratic behaviour that others are experiencing when I run it on my upgraded MB running SL.

I am reverting back to 10.5 for now.

Come on, Apple. This is obviously a bug with SL. PLEASE get it sorted quickly with an update!

Sep 23, 2009 3:40 AM in response to blieux

Just wanted to add my experiences to this topic, as it really needs to be fixed as a matter of urgency.

Has happened a few times and just happened a minute ago.

My laptop was running on battery with around 25% charge. I left it for a minute, when I went back to it, it had switched off.

I plugged in a restarted. My battery charge was showing as 0% in the toolbar. It took about 5 mins to get to 1% and then 2% of charge and then got to 4% very quickly.

I then shut the screen and moved to another room (unplugged the laptop). I then plugged it in and opened the screen and the charge showed as 28%.

There seems to be an issue with the way snow leopard interacts with the battery. Major issue, makes working off the battery so unreliable its pretty much unusable.

Sep 23, 2009 6:09 AM in response to Robert Newton1

I was thinking what if somebody tries to replace com.apple.PowerManagement.plist file with some other previous SL beta file or even the Leopard file, maybe then SL won't replace that file and battery controls work "as if they were in Leopard"... perhaps this is nonense, but it's worth to try it (you can always delete that file later and have SL replace it I guess if it does not work).

Sep 23, 2009 11:01 AM in response to blieux

I did an interesting test, I booted from the Leopard 10.5 DVD, and guess what? from fully charged battery, it lasted for a couple of hours (yes, even if only one year old, my battery is not in good health), but most importantly, it didn't shut down suddenly, near 10% or 15% I got the alert of low battery.

So, I think this proves to me that it is some kind of faulty in Snow Leopard. I really hope Apple comes out soon with a solution.

Jose.

Sep 23, 2009 11:41 AM in response to wastedyuthe

take your computer to the apple store "genius" bar and have them look at it. I have a feeling apple pays more attention to actual service visits than people speculating on a forum. The service visits cost them money.

If you have a battery that isn't working and it's within the year warranty, you need to take it in and get it replaced. Even if it is a SL issue, taking your battery in to get it replaced will cost apple money and they're more likely to resolve the issue. Plus, if it turns out to be a SL issue, you'll have a new battery at their expense.

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MacBook Pro Battery 'Service Battery' after Snow Upgrade

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