980850 Views Previous 1 … 95 96 97 98 99 … Next 1,559 Replies Latest reply: Jun 19, 2014 9:28 AM by claybiggerstaff Go to original post Branched to a new discussion.
I have been a Mac customer since 1990. In those 20+ years I have recommended Mac to everyone I know. I have assisted the purchase of some 25 computers for friends and relations. But this problem following the "upgrade" to SL on my MacBook Pro and Apple's complete inability to communicate or solve what is a real issue is making me lose my faith in the brand.
In Aug 09, after 2 years and less than 150 cycles, I had to replace the battery. After upgrading to SL in Dec 10 I got all the "Service Battery" problems - eventually by Jan 11 the battery was showing 90% but would power the machine for less than 15 minutes.
I'm in business - I don't have time to make appointments to see a Genius. In any case, it would appear that they cannot solve the issue. So I have shelled-out $129 for another new battery whilst in the US.
That's less than 18 months and 132 cycles since the last.
Please Apple - face up to this issue and communicate with your customers.
my battery is about 6 months old, has been through only 49 cycles yet is showing only 75% health as well as "Service Battery".
this is the third battery this MBP has had; the first two both swelled up - the first was replaced under AppleCare, the second was replaced free of charge out of AppleCare. i feel that if this seconfd replacement battery is now dying so early, then it is definitely faulty and i should not be charged for another replacement. i'll make a lot of noise about this in store if they refuse!
i also now suspect that both my replacements have been refurbs, or otherwise faulty stock...
surely it'd be cheaper for Apple to fix the issue?
Has anyone had any joy with this whole SL problem? I am so angry about it. I went to the Apple store and they assured me it was the battery but it only messed up once I upgraded to SL. I don't have applecare so I guess that means buying a new battery but is this gonna happen again?
I have been so happy with apple until this problem! I've paid for an upgrade that's ruined my battery and now I have to also pay for a new battery! Has anyone purchased a new battery only for it to mess up again?
I've tried all tests, to get rid of the 'service battery' message but it's still there! If I unplug from the power source it's a matter of minutes until it shuts off completely.
It seems from these posts that the SL upgrade is unlikely to have been the cause of the battery problems though it's true that there had been a calibration problem a while back. Many thousands of customers, myself included, have applied the upgrades without problem.
Unfortunately battery problems occur sometimes without warning in all brands of computer.
Apple's official policy is that batteries which do not meet approximately Apple's claimed performance standards will be replaced. There are a few provisos such as age of the battery, misuse. This replacement is easier to manage if you have the Applecare extended warranty but is usually applied if you are prepared to take your case to Apple's Customer relations department after trying local service centres, Genius bars, etc.
Regarding comments about Apple 'not caring' each of you who has any beef about the OS upgrade or hardware standards should lodge a 'Feedback' through the 'Contact us' link at the bottom of this page. These comments go to Apple's tech staff. My own experience is that they do investigate and design corrective software if that's appropriate.
oh Neville, of course, excuse us, it's our batteries, how come we didn't think that before??
Now seriously, let's ignore people like Neville, I'm on my THIRD battery, and I don't think I'm the only one. And yes, we have reported so may times and in so many ways to Apple, but so far there is no response.
Let me put a few facts I have posted before, I understand it's a pain to go through the whole thread:
1) For anyone having this issue, take note, there is no fix to our batteries, our batteries are physically bad, damaged, aged, whatever you want to call it. And there is no bug on the OS, so Apple won't release and fix (wait, keep reading before you get any conclusion)
2) The problem is Snow Leopard power demanding, didn't you noticed our laptops get too hot and fans run high lot of times? Well, it seems a combination of a particular hardware (maybe around 2008 macbook pros?) and those Sony ASMB012 batteries (or at least not the newest or "not refurbished" batteries). So I don't think Apple will address or acknowledge this issue.
3) The higher power demand by Snow Leopard make those particular batteries to struggle, and eventually, die, a natural die, so any "Genius" will tell you with their "test" that the battery is faulty. No need to be a genius to figure that out...
a) Get a new brand laptop. Of course, not a valid option!
b) Get a new battery (but be sure this time is not a refurbished Sony battery), but still I'm not 100% sure this will fix it, as some people have reported the same issue with different batteries.
c) Don't upgrade to Snow Leopard, stay with Leopard, I did so with my second battery, lasted one year. But for me is not an option, our dear Apple forces us to upgrade to Snow Leopard if you are an iPhone/iPad developer, which I am, so I did install Snow Leopard couple of months ago on a external hard drive, but hey, after couple of months, battery issues again, "Service battery" message, drop on performance, random shutdowns without alert...
By the way, how this high power demand sounds for the environment??
By your comments you are telling posters not to use the Feedback option to get Apple's attention. This seems odd given that you yourself have apparently done just this. Some other posters didn't seem to be aware that these discussion pages are not for us to get our comments to Apple's attention. Your cynicism towards me is uncalled for!
You are probably correct about the combination of computer model & fitted battery. I and the majority of users have not experienced that problem personally but have read at least some of the threads of those who have - and I did have that combination of hardware myself. Likewise we have not experienced the adverse effects you have apparently had after applying the SL upgrade.
My comment about battery replacement still stands. However if Apple in the USA has been providing refurbished batteries in some cases that's bad practice!
Sorry Neville, but where in my post am I telling posters not to use the feedback?
Don't want to start a war flame, really, and sorry if I sounded rash, but cynicism is you saying that "Many thousands of customers, myself included, have applied the upgrades without problem" or that "the majority of users have not experienced that problem", sorry but how you justify that majority?
You have been around enough on this thread to see there is plenty of people complaining about the issue, and you also must know that the percent of people bothering to log in and post in a forum is pretty low, so the real number must be much much bigger.
I'm sorry but it's too much coincidence to be true. As I said it must be some mixed combination, maybe hardware and software, dunno, but there is definitively something going on. Maybe it doesn't affect if you do a clean install, or something like that, I didn't have the time to do a full research.
One thing we both agree, I also stand about battery replacement as an option, the difference is I give other options and another perspective of the issue, you are just telling us we are all wrong and is just a bad battery, well, two bad batteries,...
I do have the same battery problem. I went to an apple store, was waiting about two hours for a Genius. These people are usually competent and can help someone out. This time I am not happy at all. I put in the new battery and it charged for about three hours (first cycle), after I detached the powercord from my MBP the battery only lasted for about 2 hours and 15 minutes. I did not have the problem before I have updated to snow leopard 10.6.6. Since I bought the battery two days ago I could go to the store and they could exchange my battery but I am certain that this will not solve my problem. Anybody here with some ideas what to do?
When you told people to ignore Neville who gave people who don't know a lead to get Apple's attention. You didn't give them this obvious avenue for getting heard by Apple.
The experience of those who have been contributing to these forums for longer than either of us is that many of those having unresolved issues contribute to the forums whereas few of those not experiencing problems say so. Given the number of MBP's sold by Apple and making generous allowance for those who have had problems but not contributed what I said has been said by those more experienced contributors. If you want to rubbish the 'Top Users' to the right, several of whom have said exactly the same as I said then go ahead.
You did give a possible explanation for the problem which I read with interest. Your solution is to suggest returning to Leopard OS but you then said that you yourself couldn't do this because of compatibility issues with other products.
By the way, overheating issues precede this present batch, ie they occurred for some users with earlier MBP's and earlier OS's, as did battery unreliability issues. This doesn't lessen the need for Apple technicians to get this aspect resolved somehow.
We all know that this is a known issue, any google search will bring up countless pages on the subject. CNET have a good page on it that some people might find useful: http://reviews.cnet.com/8301-13727_7-10426564-263.html
I have exactly the same problem although most of the time it is saying my battery isn't even there, it's quite random as to the results I'm getting, The only reason I upgraded was so that I could use iLife 11, which as we all know is only supported by Snow Leopard.
As this is clearly down to Apple my question is what and when are they going to do something about it, I would welcome a response from an Apple authorised user as this is clearly the only way this will ever be sorted. At the moment I have a Laptop which might as well be a tower for the good it is doing me.
Here's a beauty to add, I'm now running my MacBook Pro off the battery as I'm trying to Calibrate the Battery to see if it has any effect before I reset the SMC but the Icon is saying "No Batteries Available". Guess I must be running on Magic Beans then, unless Snow Leopard is so advanced it's found a way of not needing the battery! (Sarcasm coming through) I think I'm entitled though as I've paid enough to get where I am so far!
I just upgraded to SL a couple of weeks ago and within the first week I was meeting with a client when my MBP suddenly shut down and wouldn't restart. At one point, I was holding down the start button and a buzzer sound went off. It happened twice before I shut the **** thing and didn't try to start it again until I had the power adapter plugged in. Then, it started just fine. Since then, it has happened one other time. I didn't even notice the "Service Battery" message until last night and since then have been reading through a bunch of forums on the issue. I calibrated the battery last night hoping that would help, but I ran Coconut Battery this afternoon and am really alarmed at the battery capacity. It is only 25%. This is the 2nd battery for this MBP and I don't think it is even a year old. There are only 81 load cycles, and if, in fact, it is failing, it hasn't had the kind of life most of my other Mac laptops batteries have had. That said, out of the four Macbooks/Powerbooks that I've had over the years, only one of them made it through the entire 3 year Applecare term without having to replace the battery. Unfortunately, this time, Applecare has already expired, so if it needs replaced, it looks like I'll footing the bill. I'm not going to waste my time resetting the SMC since it didn't appear that worked for anyone. The battery is the Sony ASMB012. Do you know if this is the only one that is having the issues? I checked online to see what kind Apple sells and they don't list the manufacturer. Does anyone have a suggestion for who makes a longer lasting battery?