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Random freezing from Snow Leopard - total lock-up for about 30 seconds

I am having random freezes like the authors of many recent topics on this forum. From the number of 'views' on their threads, it seems that many other users have the same problem.

These are not like any other freezes I have ever had - usually when the beach ball shows, it still allows me to show the dock, move windows etc... but these freezes bring everything to a halt.

Since this problem first started for me the say I upgraded, and seems to be the same (from what I can tell) for other users who reported this, does anyone know if there is something about snow leopard that uses the hardware differently? So that whereas under leopard (32-bit) there may not have been a fault, but on switching to 10.6 a problem could reveal itself?

Mac Pro 1,1 2007, 2x 2.66 GHz Dual-Core, Mac OS X (10.6), 4 x 1Gb Apple RAM, 1x 500Gb WD Caviar, 2x Optiarc Superdrive, GeForce 7300 256Mb, Dual monitors

Posted on Sep 3, 2009 2:38 AM

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525 replies

Sep 11, 2009 2:33 PM in response to robrecord

Hi, I'm having the same issue from a clean install. My gut is that this may be drive-sleep related. See if changing the drive sleep in Energy Saver cures this. But, if it does, what is 10.6.1 (yes, I updated and not seeing any fix) doing differently from 10.5.8 that makes a sleeping drive lock up the entire system?!

Sep 11, 2009 4:18 PM in response to Meitar Moscovitz

Sadly, despite uninstalling SIMBL entirely, repairing permissions, and so forth, I still experience the intermittent freezing issue when Safari is open. Interestingly, I discovered these entries in my system.log file, which may prove helpful in debugging the issue (for someone other than me):

---- BEGIN LOG CLIP ----

bash-3.2$ tail -f /var/log/system.log
Sep 11 18:01:45: --- last message repeated 1 time ---
Sep 11 18:01:45 Perseus Safari Webpage Preview Fetcher[257]: INSERT-HANG-DETECTED: Tx time:25.181051, # of Inserts: 0, # of bytes written: 0, Did shrink: NO
Sep 11 18:02:08 Perseus /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[163]: No valid tickets, timing out
Sep 11 18:03:00 Perseus kernel[0]:
Sep 11 18:03:01: --- last message repeated 1 time ---
Sep 11 18:03:01 Perseus Safari[254]: INSERT-HANG-DETECTED: Tx time:21.280277, # of Inserts: 1, # of bytes written: 157639, Did shrink: NO
Sep 11 18:06:57 Perseus kernel[0]:
Sep 11 18:07:22: --- last message repeated 3 times ---
Sep 11 18:07:22 Perseus Safari[254]: INSERT-HANG-DETECTED: Tx time:46.772571, # of Inserts: 1, # of bytes written: 1150, Did shrink: NO
Sep 11 18:07:38 Perseus su[280]: maymay to admin on /dev/ttys000
Sep 11 18:11:02 Perseus com.apple.WebKit.PluginAgent[283]: Debugger() was called!
Sep 11 18:11:34 Perseus com.apple.WebKit.PluginAgent[283]: Debugger() was called!
Sep 11 18:12:00 Perseus kernel[0]:
Sep 11 18:12:30: --- last message repeated 3 times ---
Sep 11 18:26:37 Perseus kernel[0]:
Sep 11 18:27:02: --- last message repeated 3 times ---
Sep 11 18:27:02 Perseus Safari[254]: INSERT-HANG-DETECTED: Tx time:47.268470, # of Inserts: 1, # of bytes written: 7985, Did shrink: NO
Sep 11 18:27:08 Perseus com.apple.WebKit.PluginAgent[283]: Debugger() was called!

---- END LOG CLIP ----

At this point I decided to give up for the time being and use Firefox again. If anyone knows of a fix for the intermittent freezes, I'm eagerly all ears. Thanks.

Sep 13, 2009 8:26 PM in response to N.Downing

I think this INSERT HANG has something to do with it

I have been getting these random freezes too, and it seems to be mostly in Safari

I just checked the logs today and I got this each time its happened this afternoon
Sep 14 13:02:50 ATHMBP Safari Webpage Preview Fetcher[4652]: INSERT-HANG-DETECTED: Tx time:30.767458, # of Inserts: 12, # of bytes written: 294498, Did shrink: NO

EDIT: On further investigation in the logs It seems that its not just Safari but also Mail which is reporting this

I have three different apps reporting it, Safari, the Safari previewer and Mail
This leads me to suspect that the problem is likely to do with webkit or something related

Sep 13 13:17:09 athmbp Mail[234]: INSERT-HANG-DETECTED: Tx time:15.932584, # of Inserts: 30, # of bytes written: 200237, Did shrink: NO

Sep 13 13:20:16 athmbp Safari[1234]: INSERT-HANG-DETECTED: Tx time:3.958238, # of Inserts: 28, # of bytes written: 66993, Did shrink: YES

Message was edited by: AdmiralTriggerHappy

Sep 13, 2009 8:50 PM in response to robrecord

Same here, Safari so far:

Sep 13 22:25:51 Macintosh com.apple.WebKit.PluginAgent[1630]: Debugger() was called!
Sep 13 22:29:56 Macintosh Safari[1581]: INSERT-HANG-DETECTED: Tx time:16.450340, # of Inserts: 44, # of bytes written: 89557, Did shrink: NO
Sep 13 22:41:40 Macintosh com.apple.WebKit.PluginAgent[1630]: Debugger() was called!
Sep 13 22:42:54 Macintosh Safari[1581]: INSERT-HANG-DETECTED: Tx time:30.018788, # of Inserts: 1, # of bytes written: 1414, Did shrink: NO
Sep 13 22:43:39 Macintosh Safari[1581]: INSERT-HANG-DETECTED: Tx time:29.488951, # of Inserts: 7, # of bytes written: 132878, Did shrink: NO
Sep 13 22:44:13 Macintosh Safari[1581]: INSERT-HANG-DETECTED: Tx time:28.321082, # of Inserts: 1, # of bytes written: 1188, Did shrink: NO
Sep 13 22:44:46 Macintosh Safari[1581]: INSERT-HANG-DETECTED: Tx time:26.359192, # of Inserts: 1, # of bytes written: 357, Did shrink: NO

Sep 13, 2009 9:39 PM in response to robrecord

I've had the same problem and posted about it as well. Often times, as you said, only one program freezes and I can still use others. Sometimes, the programs just close.

*It's been happening a REMARKABLY increased amount since I upgraded to Snow Leopard*. That makes me sad. I used to be VERY happy with the stability of Leopard...I didn't expect this instability from Mac. I wonder if I should downgrade...

Sep 13, 2009 9:57 PM in response to robrecord

I have the stock 2.8 with the 5400 RPM hard drive, running 10.6.1 and the system freezes up several times per day.

I haven't yet to find any Apple acknowledgement of this problem. I have seen talk about the 7200 RPM drive causing issues, but not an understanding that it is affecting other users as well.

I tried permission repairs, and I tried deleting various cache directories... problem always returns. I understand that it may take some time to release an update for this, but is there any way to at least verify that Apple knows of the issue and is working on it? It seems clear that it isn't something that us users can address ourselves. Perhaps we need to stop trying to figure it out and just start going to the Genius Bar and making sure it's a recorded complaint?

Sep 13, 2009 9:58 PM in response to robrecord

I've been having the same problems. It seems mostly to come from Safari, and I never had this problem before I upgraded to Snow Leopard. It's very frustrating. I've only had this 13-in Macbook since March, and it was my first ever Mac. I finally jumped ship from PC to ESCAPE problems like this, and now I'm having freezes frequently. I was very happy with Mac up until now. I hope Apple releases a patch that fixes this soon (10.6.1 didn't fix squat).

Another symptom I've noticed is that if I leave the Macbook alone for a long time and then come back after a few hours, I can move the mouse but not do anything (not even get the dock to pop up) and it will show the incorrect charging level until it sorta "wakes up" again and allows me to use things again.

Sep 14, 2009 7:12 AM in response to N.Downing

Although in my case I've noticed that the hang happens most often and most severely when using Safari, I also noticed a number of times when the PubSubAgent process reported 'INSERT-HANG-DETECTED' errors as well. Since other applications, such as Mail.app, use the PubSubAgent, it's quite possible that users experiencing this problem who are not using Safari are experiencing an issue derived from the PubSubAgent.

Just a thought….

Random freezing from Snow Leopard - total lock-up for about 30 seconds

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