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Level 1

0 points

Sudden Log-out in Snow Leopard (+ Blue Screen)

Similar posts here show that other people are being spontaneously logged out of 10.6, faced with a blue screen, and then the login window. In my case it is caused by connecting my bluetooth (BT) headphones, as the log below states.

Short of never using my BT headphones or any other peripherals, has anyone found a solution to this terrible bug? Comments like "[Many applications shut down here]" are added to show that the log is just repeating with different applications.

[Console Log Excerpt]
9/4/09 6:11:35 AM BluetoothAudioAgent[2390] Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found. Did find:
/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: no matching architecture in universal wrapper
9/4/09 6:11:35 AM BluetoothAudioAgent[2390] Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x100130990 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)
9/4/09 6:11:44 AM GrowlHelperApp[5408] CGSShutdownServerConnections: Detaching application from window server
9/4/09 6:11:44 AM Library Books[5402] CGSShutdownServerConnections: .
Detaching application from window server
.
.
[Many applications shut down here]
.
.
Dock[5365] MIG: server died: CGSReleaseShmem : Cannot release shared memory
9/4/09 6:11:44 AM Dock[5365] CGSDisplayServerShutdown: Detaching display subsystem from window server
9/4/09 6:11:44 AM DashboardClient[7864] MIG: server died: CGSReleaseShmem : Cannot release shared memory
.
.
[Message Repeated with other applications]
.
.
DashboardClient[7869] kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
.
.
[Message Repeated with other applications]
.
.
9/4/09 6:11:44 AM com.apple.Dock.agent[5365] Fri Sep 4 06:11:44 [MYNAME]-MacBook-Pro-2.local DashboardClient[7865] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
.
.
[Many applications shut down here]
.
.

9/4/09 6:11:45 AM Dock[5365] kCGErrorInvalidConnection: CGSSetBackgroundEventMaskAndShape: Invalid connection
.
.
[Many applications shut down here]
.
.
9/4/09 6:11:47 AM com.apple.ReportCrash.Root[2398] 2009-09-04 06:11:47.468 ReportCrash[2398:1407] Saved crash report for loginwindow[5344] version ??? (???) to /Library/Logs/DiagnosticReports/loginwindow 2009-09-04-061147localhost.crash
9/4/09 6:11:49 AM com.apple.SecurityServer[25] Session 0x34b085 created
9/4/09 6:11:49 AM com.apple.SecurityServer[25] Session 0x34b085 attributes 0x30
9/4/09 6:11:51 AM loginwindow[2406] Login Window Started Security Agent
9/4/09 6:11:52 AM WindowServer[2408] kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
9/4/09 6:11:52 AM com.apple.WindowServer[2408] Fri Sep 4 06:11:52 [MYNAME]-MacBook-Pro-2.local WindowServer[2408] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
9/4/09 6:11:55 AM com.apple.SecurityServer[25] Session 0x234edb dead
9/4/09 6:11:55 AM com.apple.SecurityServer[25] Killing auth hosts
9/4/09 6:11:55 AM com.apple.SecurityServer[25] Session 0x234edb destroyed
9/4/09 6:11:56 AM com.apple.ReportCrash.Root[2398] 2009-09-04 06:11:56.175 ReportCrash[2398:2b03] Saved crash report for DashboardClient[7867] version ??? (???) to /Library/Logs/DiagnosticReports/DashboardClient 2009-09-04-061156localhost.crash
9/4/09 6:11:56 AM SecurityAgent[2414] Showing Login Window
9/4/09 6:11:57 AM com.apple.notifyd[11] EV_DELETE failed for file watcher 295
9/4/09 6:11:57 AM com.apple.notifyd[11] EV_DELETE failed for file watcher 292
.
.
[Message Repeated]
.
.
9/4/09 6:11:58 AM com.apple.loginwindow[2406] 2009-09-04 06:11:58.519 loginwindow[2406:107] Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found. Did find:
9/4/09 6:11:58 AM com.apple.loginwindow[2406] /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: no matching architecture in universal wrapper
9/4/09 6:11:58 AM com.apple.loginwindow[2406] 2009-09-04 06:11:58.521 loginwindow[2406:107] Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x100151fc0 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)
9/4/09 6:11:59 AM SecurityAgent[2414] User info context values set for [MYNAME]
9/4/09 6:11:59 AM authorizationhost[2413] Failed to authenticate user <[MYNAME]> (tDirStatus: -14090).
9/4/09 6:12:03 AM SecurityAgent[2414] User info context values set for [MYNAME]
9/4/09 6:12:03 AM SecurityAgent[2414] Login Window Showing Progress
.
.
[Login window showed up]
.
.
[End Console Log Excerpt]

Message was edited by: chacha22

MBP Late 08, Mac OS X (10.6), upgraded from leopard, spontaneous, logout, sudden, blue screen

Posted on Sep 4, 2009 3:34 AM

94 replies

Oct 16, 2009 6:04 AM in response to Davert

Two questions -
1- how do you clear out the font cache?
2- of course I don't know what is causing the reboot problem, but how the heck does clearing the font cache help it?

Thanks.

Rich Green

Davert

Level 1

12 points

Oct 16, 2009 6:21 AM in response to Richard Green2

Answers:

You can either boot in safe mode, or use one of many utilities. I prefer TinkerTool which does all sorts of fun stuff.

I have no idea how clearing the font cache helps. It's advice from this forum and it could be pointless for all I know. As far as I've seen, though, you really should reboot at the least, any time this happens. It seems to help.

Clearing out unnecessary and duplicate and bad fonts seems to reduce the incidence. But there's no really good way to establish a causal link between something that happens at random intervals no matter what, and any sort of preventive action.

Oct 16, 2009 6:43 AM in response to Davert

Thanks about the suggestion of Tinker tool. I also have that but I guess I'm blind because I don't see where I can clear the font cache using that. Please advise.

Thank you.

Rich Green

Davert

Level 1

12 points

Oct 16, 2009 7:06 AM in response to Richard Green2

Open TinkerTool System
Top row - blue bin named Caches
Click once, then click on Font Caches subsection
Clean font caches of the user and the operating system (and I do Office caches too though it's clearly unnecssary!)

Oct 16, 2009 7:17 AM in response to Davert

Sorry about that. I have Tinker Tool and didn't realize that there was an additional product with the label "System1 and now System 2".

Thanks.

Rich Green

Davert

Level 1

12 points

Oct 16, 2009 7:21 AM in response to Richard Green2

My mistake, I didn't realize that either. Still, there are a LOT of font cache removing programs!

macnoel

Level 4

2,624 points

Oct 16, 2009 7:39 AM in response to Richard Green2

Hello Rich,
Going back is fairly easy. That is, IF, you know what new files you've created under 10.6 and know where they're located. If for example, you've created 100 new photos or text documents, you should know where they're located on the drive running 10.6.

I would: simply drag and drop those files in the appropriate / corresponding folder on the backup drive running 10.5. ( I do this all the time - since I'm running 10.4 and 10.5 on two different bootable drives + a 2-drive RAID backup in my Mac Pro.) Then when you clone-back the 10.5 backup drive to the drive running 10.6, you'll have all the files from both "old" and "new" Home folders. And yes, if you're lucky enough to have those "10.6" files in one or a few folders on the 10.6 drive, you can just drag those folders over to the corresponding place on the 10.5 drive.

Even if those newer files have different permissions: you can still make them belong to your original account under 10.5 by doing a "Get Info" and changing the permissions. If doing that with folders: you can do "Get Info" on that (10.6) folder and change permissions enmass to that of the enclosing folder under 10.5.

After you've saved all the files you need from the drive running 10.6, you can then proceed to clone the 10.5 drive to your main boot drive. I believe SuperDuper is like other cloning apps: you will definitely have it completely erase the 10.6 drive before actually cloning.

This is a simple operation - though it takes a fair amount of time, depending on the total amount of data being cloned / transfered.

The alternative: is to use your original 10.5 install disk to: (1) erase the 10.6 disk, (2) install 10.5, then (3) upgrade 10.5 and then (4) transfer only the files remaining on the original backup (10.5) disk to the fresh 10.5 installation disk (i.e., your main HD).

Oct 16, 2009 7:57 AM in response to macnoel

MacNoel,

Thanks for your response. Actually files such as photos, text, etc. I am familiar with how to move. It was mail messages that I was concerned it. I do use Apple Mail, and have hundreds of messages that I keep. But when I take a closer look at Superduper I think that I might be able to "just" copy user files and not system. That would be perfect, if it updates all my mail messages, web bookmarks, besides updating any word documents, photos and other stuff. Then, maybe I can reverse the clone and copy back.

I appreciate your help.

Rich Green

bob4gets

Level 1

0 points

Oct 16, 2009 8:03 AM in response to chacha22

I'm still having the problem, primarily with Eudora which I use every day. I have had it fail with MS Office 2004 as well but I don't use it daily like Eudora. For what it's worth, it seems to fail when I'm using the keyboard rather than the mouse.

I've re installed the 10.6 with the "install Rosetta" option and then upgraded to 10.6.1 hoping it would fix the problem. So far no luck. I hope Apple is working on this....

macnoel

Level 4

2,624 points

Oct 16, 2009 8:54 AM in response to Richard Green2

Rich,
I haven't paid close attention to the procedure for transferring email in Mail.app but I see two possibilities:
1. Consult Mail Help, it does provide info on archiving and importing email messages.
2. Also check Migration Assistant to see if it updates the email files you want to have once you're back to running 10.5.

3. Same applies to web bookmarks: consult the Help menu for whatever browser you're using. I don't recall but maybe Migration Assistant can help with that too.

You probably already know: Migration Assistant.app can be found in the Utilities folder - but only works "from" the newly created Volume (so you have to archive first to have something to import to the new 10.5 Volume).

Good luck!

Oct 16, 2009 11:16 AM in response to chacha22

Sudden Logout 4 times now -- always when in MS Office 2004.

I have 4 console crash logs.

Lost of these:

10/16/09 11:33:24 AM Address Book[32704] HIToolbox: received notification of WindowServer event port death.

Davert

Level 1

12 points

Oct 16, 2009 11:18 AM in response to elkriver50

Yes, WindowServer has definitely been established as the culprit.

Oct 16, 2009 11:51 AM in response to macnoel

MacNoel,

I took your advice. I archived my Safari bookmarks and Mail boxes (I have several - organizing, etc.). Then I also checked Applications, documents to see if there were any differences, and if so, copied them. (There really was very little difference.) Then I rebooted to 10.5.8, imported the bookmarks and mailboxes. Now that everything is up to date, I can boot from the 10.5.8 drive for a few days more, just in case I forgot something, and then do a reverse clone with Superduper.
Eventually when this OSX problem is resolved, I guess I'll reinstall 10.6, but not for a while.

Thanks again.

Rich Green

Oct 16, 2009 2:58 PM in response to Richard Green2

Looks like a fix for this problem may be coming in 10.6.2 according to chatter on the web. One of the things mentioned in the 10.6.2 fix notes is "an issue that might cause your system to logout unexpectedly."

Source: http://news.worldofapple.com/archives/2009/10/16/apple-seeds-new-mac-os-x-1062-b uild-seed-notes/

macnoel

Level 4

2,624 points

Oct 18, 2009 10:11 PM in response to Richard Green2

Richard,
Glad to hear you're ready to roll with 10.5. Remember; this isn't a surrender, it's just a temporary retreat. I do think Snow Leopard will get over being a cub and become a grown up cat before too long. It's a good sign that Apple is moving on 10.6.2.

Best regards,
Macnoel

Sudden Log-out in Snow Leopard (+ Blue Screen)