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iChat snow leopard video NOT working

Video chat doesnt seem to ever want to work!!!! It's very frustrating! I can't even change my port to 443, that fixed the problem when I was on Leopard. Whenever I try to change it to 443 it changes bak to 5190 automatically. I log off and change it, and i noticed when I change it to 443 and click outside of that box, it'll automatically change to 5190. Can anyone help me?

2.26ghz 13.3inch Macbook Pro, Mac OS X (10.6)

Posted on Sep 4, 2009 8:45 PM

Reply
82 replies

Jan 1, 2010 3:03 PM in response to Ralph-Johns-UK

Hi Ralph !

I just moved to Snow Leopard and have been trying to use iChat to video/audio talk with my friends to no avail. I use my Gmail account to connect; and always end up getting the connection timed out message (send report to apple). Could you please point me to the right set of docs / instructions that I could follow to enable video chatting !??

Thanks a bunch !
Abhay

Jan 1, 2010 3:11 PM in response to Abhay Doshi

Hi,

If you can Login to a GoogleTalk Buddy List then you have added your ID to iChat properly.

GoogleTalk is in fact a Jabber server.
This places some restrictions on who you can Video chat with.

iChat uses the same A/V codecs no matter what sort of Buddy List you start with.
So iChat to iChat it will work no matter if you are using the Bonjour Buddy List an AIM login one of a Jabber one.

What you cannot do is Video or Audio only chat to a PC using a Jabber Client (Which is what the PC Google Talk app is) or to a Buddy using the Web based Google Mail page Chat option.

Opening the Send to Apple Error pop up at the detail part on the left will give you more details about why it has failed.
More here http://www.ralphjohns.co.uk/page16a.html

I may receive some form of compensation, financial or otherwise, from my recommendation or link.


It is late where I am and I may not post for about 16 hours or so.

User uploaded file

11:10 PM Friday; January 1, 2010

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Jan 14, 2010 1:03 PM in response to Ralph-Johns-UK

Hi Ralph,

I'm also having extreme problems with iChat and a Logitech Quickcam Pro for Mac camera. Unfortunately Apple is not selling iSight anymore, which leaves me with no alternatives. But that is a different topic.
When I invite somebody to a video chat the camera turns on and shows pretty nice pictures. As soon as my counterpart accepts and a connection is established, the Logitech Quickcam stops sending and the picture freezes. I tried resetting PRAM, setting bandwith to 500kbit, deleting iChat.plist files (which helped once). No avail.
I've logged one bonjour session as you suggested to post it here. Maybe you find another hint?

Thanks

]
214211.099511 Start sending heartbeat from 192.168.2.134:16402 to 192.168.2.146:16402
214211.099525 SIPConnect stop(0)...
214211.099547 SIP connect returned 0
214211.099552 Call initiated with callID = 2
214211.099801 Callee User Agent: Viceroy 1.4
214211.099811 * Callee SDP *
214211.099939 v=0
o=stefan 0 0 IN IP4 192.168.2.146
s=stefan@macpro1
c=IN IP4 192.168.2.146
b=AS:2147483647
t=0 0
a=hwi:17412:2:2400
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16402 RTP/AVP 110
a=rtcp:16402
a=rtpmap:110 X-AAC_LD/22050
a=rtpID:751958756
m=video 16402 RTP/AVP 123
a=rtcp:16402
a=rtpmap:123 H264/90000
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:123 imagesize 0 rules 20:640:480:640:480
a=rtpID:1989002298
214211.100006 Selecting AAC-LD 22.05kHz.
214211.100037 ######################################
214211.100042 # SoundDec_Create(22050 --> 16000) #
214211.100045 ######################################
214211.102113 Leaving SoundDec_Create
214211.102186 Conference_SetPayload: audio = 110, video = 123, for confIndex = 0
214211.102232 RTP/RTCP Destination for PT1(0) = [192.168.2.146:16402/16402]
214211.102248 RTP/RTCP Destination for PT0(0) = [192.168.2.146:16402/16402]
214211.102269 RTPSetRemoteSSRC [105/106]: SSRC = 0x768DC43A(1989002298)
214211.102278 RTPSetRemoteSSRC [107/108]: SSRC = 0x2CD1FAE4(751958756)
214211.102285 SIPSendMessageAll start...
214211.102295 ##### SIPMessage disabled.
214211.102312 P2P BWD detection starts for vfd(105) with 192.168.2.146:16402
214211.129738 Received the first BWD packet from 192.168.2.146:16402
214211.416104 Avg=100715.78, NSDev=2.12%
214211.522210 Avg=869731.30, NSDev=6.31%
214211.582133 Avg=3196722.40, NSDev=1.65%
214211.586337 Orig: Upstream = -3122.828kbps, Downstream = -3147.279kbps
214211.586368 Final: Upstream = 2627.063kbps, Downstream = 2627.063kbps
214211.586376 P2P BWD detection done for vfd(105)
214211.586389 [[** sMT - MTHelper_Relay] retCode = 1, desc = ]
214211.586402 Detected bandwidth (kbits/s): 2627 up, 2627 down. (00000000)
214211.586413 ##### SIPMessage enabled.
214211.586492 Add user: stefan@macbook2 --> (call id: 2, conf index: 0) to table.
214211.586524 ( )( )( )( )( )( )( )( )( )( )( )( )( )( )( )( ) KEY EXCHANGE 1!
214211.586543 ( )( )( ) ---- stefan@macbook2 valid:
214211.586553 ( )( )( ) ---- <nil> valid returned 0
214211.586558 ( )( ) - Overall conference secure: was 0, is 0, count 1
214211.586569 ( )( )( ) ---- @ enabled set to 0
214211.586575 ( )( )( ) ---- @ on focus? 1896312920
214211.586585 ( )( )( ) ---- @ valid set to 0
214211.586591 ( )( )( ) ---- @ on focus? 1896312920
214211.586601 Invoke delegate method vcc:securityChanged:
214211.586721 Preparing to send VCInitiateConferenceCompleted
214211.586738 Invoke delegate method vcc:initiateConferenceCompletedForParty:(stefan@macbook2) - retcode: 0
214211.587818 vcCapabilitiesOfCPU returns: 0x00000fff
214211.587931 BWD: GotBandwidth: 629190/5528548 (up/down) @[2.2.168.192:0.255.255.255]
214211.587947 BWD bandwidth: 629 kbits up, 5528 kbits down.
214211.587957 videoNetworkCapable: 1 -- 3 max participants.
214211.587961 audioNetworkCapable: 1 -- 9 max participants.
214211.587966 Supports PCMU wideband for audio: 1 / video: 1
214211.587977 vcCapabilitiesOfNetwork returns: 0x00000fff
214211.587983 vcCapabilitiesOfRouter returns: 0x00001000
214211.587991 vcCapabilities returns: 0x00001fff
214211.588039 ( )( )( ) ---- {nil} enabled returned 0
214211.588495 Selected microphone is Logitech Camera.
214211.589435 MULTIPOINT VC_API: startConferenceWithUserID: stefan@macbook2
214211.589463 VC_API: startConferenceWithIndex: 0
214211.589504 Remote User Agent: Viceroy 1.4
214211.589526 Enable active bwd: 1
214211.589538 upstream_kbits = 2627, downstream_kbits = 2627
214211.591573 Local size: (640 x 480) @ 30 fps, based on bitrate: 500
214211.591587 Downgraded to (640 x 480) @ 20 fps
214211.591598 Conference_SetBitrate: 500000
214211.591605 SetBitrate from 500000 to 500000 - calculated (489440)
214211.591609 Conference_SetFramerate: 20
214211.591614 Diffusion prefilter disabled
214211.591619 Temporal prefilter disabled
214211.591626 Enabled H264 post processing with mode: 1
214211.591957 Speaker: callback thread: STANDARD; EXTENDED timeshare: 0; PRECEDENCE importance: 17
214211.592050 Speaker: null device thread: STANDARD; EXTENDED timeshare: 0; PRECEDENCE importance: 17
214211.592391 =================== ActiveCount += 1
214211.592405 setPeerToPeerInfoInMapForUserID: stefan@macbook2, payload = 123, (640 x 480)
214211.592420 Conference_RecvThread start
214211.592439 Set video format - payload: 123 size: (640 x 480) fComposite:0
214211.592479 SetBitrate from 500000 to 500000 - calculated (443440)
214211.592484 =========== StartTransmit!
214211.592488 ######################################
214211.592491 # SoundDec_Create(16000 --> 22050) #
214211.592495 ######################################
214211.597846 Leaving SoundDec_Create
214211.857975 RTP: recv started(2CD1FAE4,2CD1FAE4)
214211.858015 RTPTransport: need to wait for SRTP to init? (0/0)
214211.887804 RTP: recv started(768DC43A,768DC43A)
214211.887828 RTPTransport: need to wait for SRTP to init? (0/0)
214211.896186 Decoding new stream: 640x480 'avc1'
214211.960781 28.139 jump: 9.4 frames
214217.638726 TundraCapture_SetImageSize: TundraObjectSetPropertyData kTundraStreamPropertyFrameRate failed with 3758112849 (0xe0004051)
214217.641087 TRANSMIT to stefan@macbook2: 192.168.2.146:16402:16402 hardwareframe:30 determinedframe: 20 key:-1 determinedbitrate: 500
214217.641116 ### NEW STATE: to: VC_BUSY, from: VC_SIGNALING
214217.641138 AGC = 1
214217.641148 [[** sMT - MTHelper SetRemoteUserAgent]] [user:stefan@macbook2][RemoteUA = Viceroy 1.4][SnowLeopard]
214217.641155 MULTIPOINT VC_API: startConferenceWithUserID: stefan@macbook2 returns YES
214217.678116 Selected microphone is Logitech Camera.
214217.688121 endConference with userIDToCallIDMap count = 1
214217.688150 key: stefan@macbook2 - call id: 2
214217.688292 [[** sMT - MTHelper LogRelay] retCode = 3, status = Relay Skip ]
214217.688697 [[** sMT - MTHelper_End]] [user:stefan@macbook2] (Caller) CallLog(0 - Succeeded) [0x00000102 to 0x00000102]: [p2p: 2627/2627] [0(sec)] [AvgBitrate:1348.937250][EndConference][SnowLeopard]
214217.688709 [[** sMT - MTHelper EndCall] [0][user:stefan@macbook2][Duration= 0.000000]
*214217.688740 ### NEW STATE: to: VC_DISCONNECTING, from: VC_BUSY*
214217.688751 SIPHangup start...
214217.688817 Stop heartbeat to 192.168.2.146:16402
214217.688936 TANonInviteClientProc Thread start...
214217.689019 ( )( )( )( )( ) TP IS BINARY? (0)
214217.689038 Send to 192.168.2.146:16402 [BYE sip:user@192.168.2.146:16402 SIP/2.0
Via: SIP/2.0/UDP 192.168.2.134:16402;branch=z9hG4bK6c2b292b1cb88daa
Max-Forwards: 70
To: "stefan@macbook2" <sip:user@192.168.2.146:16402>;tag=1312639782
From: "stefan@macpro1" <sip:user@192.168.2.134:16402>;tag=357639993
Call-ID: 1df014d4a0113fe-014d-11df-b128-cc167aa74012@192-168-2-134
CSeq: 2 BYE
User-Agent: Viceroy 1.4
Content-Length: 0

]
214217.691464 Conference_RecvThread end
214217.691600 ### NEW STATE: to: VC_IDLE, from: VC_DISCONNECTING
214217.691636 ++++++++ confStatusMapRemoveAll
214217.691645 ( ) -- mapUserIDToSecurityInfo cleared --
214217.692236 [[SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.2.134:16402;branch=z9hG4bK6c2b292b1cb88daa
To: "stefan@macbook2" <sip:user@192.168.2.146:16402>;tag=1312639782
From: "stefan@macpro1" <sip:user@192.168.2.134:16402>;tag=357639993
Call-ID: 1df014d4a0113fe-014d-11df-b128-cc167aa74012@192-168-2-134
CSeq: 2 BYE
User-Agent: Viceroy 1.4
Content-Length: 0

]] from 192.168.2.146:16402
214217.692286 Dialog Match(STATUS): [1df014d4a0113fe-014d-11df-b128-cc167aa74012@192-168-2-134]=[1df014d4a0113fe-01 4d-11df-b128-cc167aa74012@192-168-2-134], [357639993]=[357639993], [1312639782]=[1312639782]
214217.692323 Dialog Match(STATUS): [1df014d4a0113fe-014d-11df-b128-cc167aa74012@192-168-2-134]=[1df014d4a0113fe-01 4d-11df-b128-cc167aa74012@192-168-2-134], [357639993]=[357639993], [1312639782]=[1312639782]
214217.692407 SIPHangup stop(0)...
214217.707114 =================== ActiveCount -= 0
214217.732131 cancelPreview returned 0
214217.737652 Found 2 cameras:
214217.737684 Apple Screen Input Device - 0-Apple ScreenInputDevice (0x101, 0x200)
214217.737722 Logitech-Kamera - 0xfd400000046d09a6 (0x104, 0x0)
214217.737752 selectedCamera2 GUID returned Logitech-Kamera
214217.737770 selectCameraWithTundraDeviceID: 0x104 returned 1
214217.745155 Microphone devices:
214217.745243 Line-In
214217.745308 Digitaler Eingang
214217.745382 Logitech Camera
214217.745422 selectedCamera2 GUID returned Logitech-Kamera
214217.745449 selectedCamera2 GUID returned Logitech-Kamera
214217.745474 selectedCamera2 GUID returned Logitech-Kamera
214217.745657 Selected mic: Logitech Camera
214217.750119 Selected microphone is Logitech Camera.
214222.692229 TANonInviteClientProc Thread end(0)...

Jan 14, 2010 2:49 PM in response to Stefan_

Hi,

I am confused.

The Log looks like part of a /Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7 generated log but at the Video Chat stage.

1) The bandwidth detected seems to change.
2) It looks like a Bonjour Chat judging by ID names.
3) the ID names suggest a MacBook and MacPro

I presume the Mac Pro is the one with the Logitech ?

I would look to keeping your LAN speed stable first by not doing file transfers or Downloads.

I ma not really sure why these Logitech Cameras are having such problems as they are supposed to be UVC compliant.

User uploaded file

10:49 PM Thursday; January 14, 2010

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Jan 19, 2010 2:24 PM in response to Alex Kang

My iMac i7 (running Snow Leopard and iChat v5.0.1) can not start a video iChat except with another Mac on my local Airport network.

Specifically, the Buddy List does not display the green video icon next to a non-local buddy's name when I know they have a video camera on their Mac. (I assume that I'm able to connect to the local Mac because it is not going out through the internet ...)

My camera is working fine, the green video camera icon is displayed next to my icon in my Buddy list and when I click on it, the Built-in iSight window comes up as expected showing me.

When I try connecting with the Apple3 Auto-responders (which show a green video camera icon), if they either decline the invitation, or I hear the "connection" bong but I don't see any video other than myself. I expect to see an Apple commercial or something. The Connection Doctor display shows a chat duration of 00:00:00.

None of my known fellow Mac user buddies are signed in to iChat, so I can't test this with any of them at the moment.

I connect to the internet either:
a) wirelessly to an Airport Extreme BS, or
b) wired to the same AEBS,
and the AEBS is wired to a Comcast-supplied cable Touchstone Telephony Modem, ARRIS Model TM602G/CT.

I changed the Server port number in the com.apple.iChat.AIM.plist to 443 because I was unable to connect at all when it was 5190.

Any ideas as to how to diagnose this problem or things I can try? Many thanks in advance!

iChat snow leopard video NOT working

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