HP Photosmart Premium c309a

I just got a new HP Photosmart Premium c309a to replace another HP printer that died. Luckily, most things work, but a few don't. I am connect via an ethernet cable to a time capsule 1gb (2009 model).

Things that I can't get to work;

1. The scan button on the printer, won't scan to the computer. I get an error message "Scan Problem".
2. I can seem to get it to print using the preset "print from photo tray". It still prints using the main tray. I was printing using the address book, and had envelopes in the top tray.

Any suggestion?

fyi - I tried printing via Bluetooth, and I get the same results.

iMac 2.8/Powerbook/a couple of iPods, Mac OS X (10.5.1)

Posted on Sep 5, 2009 12:52 PM

28 replies

Rene Schmidt Author

Level 2

375 points

Sep 17, 2009 8:53 AM in response to Rene Schmidt

Any update on when the new drivers will be available for this printer?

tonyclay

Level 1

0 points

Sep 23, 2009 4:35 AM in response to Rene Schmidt

Just got the new driver from HP : ftp://ftp.hp.com/pub/softlib/software10/COL30073/oj-74786-1/HPInstaller_Inkjet_Full_Group0210.3.dmg

This allows the C309A to work properly, however the integrated Snow Leopard functions of "grouping the PDF files in one file" still crashes.

It's possible however to do the same through the HP scan software.

At least the functions are now working, looking forward to the next Apple update of the HP driver.

Message was edited by: tonyclay

Rene Schmidt Author

Level 2

375 points

Sep 23, 2009 1:12 PM in response to HP Mac Architect

Yes, the buttons now work on the front of my scanner!

After scanning a document, it asked me to register for IRIS (OCR) which came bundled with the AIO. I did that, but I can't figure out how find the program. Did it get installed in Applications? I would have though so.

Sep 23, 2009 2:52 PM in response to Rene Schmidt

Rene,

The OCR software is bundled as part of HP Scan, there is not a separate Scan application. If you need OCR functionality you must use the flow through HP Scan or the button flows from your device.

Just trying to help.

Andrew

Rene Schmidt Author

Level 2

375 points

Sep 23, 2009 3:44 PM in response to HP Mac Architect

I appreciate your help;

From "HP Scan"

There is a send button on the top. Selecting allows me to;

Add Image files to iPhoto Library
Email image files
Email PDF files
Open Image files in Preview
Open PDF File in Preview
Save Image Files in Pictures Folder
Save PDF files in Documents Folder

ie; there is no OCR option.

From my device, if I press the scan button, there is no menu option to OCR the scan.

Am I missing something?

Sep 23, 2009 10:20 PM in response to Rene Schmidt

The PDF workflow options include saving a PDF in multiple formats. These include image, image of text, text over image, and simply text. This is where your OCR comes in.

Let me know if you're still having issues.

Just trying to help.

Andrew

Oct 29, 2009 2:13 AM in response to HP Mac Architect

Hi Andrew,
I can't figure out how to OCR a document. From the printer i select Scan, Computer, then Save PDF in Documents. Then I open the scanned document and save it as Text but it is all blank. Am I missing something? thanks

Oct 30, 2009 1:32 PM in response to Rene Schmidt

Hi-

I have the Photosmart Premium C309a via ethernet on a Time Capsule network.

With just "finding" the printer in Snow Leopard, I can print and event activate the scanner.

I also have the C309a plugged into my fax phone line and have been receiving faxes.

Question: How do I fax from computers on the network?

I tried to install the HP drivers discussed in this thread, but the HP installer hangs after the "fax forward" screen saying "Device not found."

Should I even be trying to get more functionality like OCR/fax out of C309a? Can the functionality be done without the HP drivers? If I need the HP drivers, how do I get the install to work.

Thanks for any help.

Nov 2, 2009 12:18 AM in response to armadillo08

armadillo08,

You may need to initiate the flow from HP Scan to get the PDF options for OCR.

Just trying to help.

Andrew

Nov 2, 2009 12:21 AM in response to BroncoCountry

BroncoCountry,

You should be able to open up the Print & Fax system preference on any Mac connected to the network, click the add button, and then select the Photosmart Premium C309a (fax) driver and create a fax queue. Then every Mac on your network should be able to send faxes.

Just trying to help.

Andrew

Dec 15, 2009 11:41 AM in response to HP Mac Architect

Like other users here, I cannot find a path to OCR with the software bundled with my 309g. I have successfully scanned many documents with OCR previously on my HP F380, so I understand that process.
As far as I can tell, this capability is NOT in the bundled software, notwithstanding the suggestions offered here. If someone has actually found the path, please post it here in its entirety. It is not available after saving as a PDF, in the software that I have.
I've seen 'Net rumors indicating that HP dropped OCR from many of its products -- is that really what is going on here?

Dec 15, 2009 1:40 PM in response to Rene Schmidt

I just purchased a HP Photosmart C309A and have a rather simple question. I tried to scan a photo directly from the flatbed rather than the document feeder. It seems like the only way to scan is through the document feeder. Did I miss something? Is there a setting to detect if there is no document in the feeder to check the flatbed? My other HP OfficeJet did this.

Jan 2, 2010 11:04 AM in response to BroncoCountry

Hey Bronco -

Could you explain how you found the printer through "finding". I'm having troubles installing the printer on my new Macbook Pro using the installation CD - it installs the software, but errors when trying to install the printer.

Thanks!!

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HP Photosmart Premium c309a