Skip navigation
This discussion is archived

HP Photosmart Premium c309a

13062 Views 28 Replies Latest reply: Jan 2, 2010 11:04 AM by CJ Crucke RSS
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 7, 2009 9:48 PM (in response to Susca)
    Susan,

    HP Scan Pro is not supported on 10.6, nor are button supported. If you can not scan through your Print browser, the Print & Fax system preference, Preview, or Image Capture, try deleting and adding back your printer. A full solution with button support should be available soon.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • tonyclay Calculating status...
    Currently Being Moderated
    Sep 23, 2009 4:35 AM (in response to Rene Schmidt)
    Just got the new driver from HP : ftp://ftp.hp.com/pub/softlib/software10/COL30073/oj-74786-1/HPInstaller_Inkjet_Full_Group0210.3.dmg

    This allows the C309A to work properly, however the integrated Snow Leopard functions of "grouping the PDF files in one file" still crashes.

    It's possible however to do the same through the HP scan software.

    At least the functions are now working, looking forward to the next Apple update of the HP driver.

    Message was edited by: tonyclay
    macbookpro, Mac OS X (10.6.1)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 23, 2009 2:52 PM (in response to Rene Schmidt)
    Rene,

    The OCR software is bundled as part of HP Scan, there is not a separate Scan application. If you need OCR functionality you must use the flow through HP Scan or the button flows from your device.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 23, 2009 10:20 PM (in response to Rene Schmidt)
    The PDF workflow options include saving a PDF in multiple formats. These include image, image of text, text over image, and simply text. This is where your OCR comes in.

    Let me know if you're still having issues.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • armadillo08 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 29, 2009 2:13 AM (in response to HP Mac Architect)
    Hi Andrew,
    I can't figure out how to OCR a document. From the printer i select Scan, Computer, then Save PDF in Documents. Then I open the scanned document and save it as Text but it is all blank. Am I missing something? thanks
    iMac, Mac OS X (10.6.1)
  • BroncoCountry Calculating status...
    Currently Being Moderated
    Oct 30, 2009 1:32 PM (in response to Rene Schmidt)
    Hi-

    I have the Photosmart Premium C309a via ethernet on a Time Capsule network.

    With just "finding" the printer in Snow Leopard, I can print and event activate the scanner.

    I also have the C309a plugged into my fax phone line and have been receiving faxes.

    Question: How do I fax from computers on the network?

    I tried to install the HP drivers discussed in this thread, but the HP installer hangs after the "fax forward" screen saying "Device not found."

    Should I even be trying to get more functionality like OCR/fax out of C309a? Can the functionality be done without the HP drivers? If I need the HP drivers, how do I get the install to work.

    Thanks for any help.
    Many, Mac OS X (10.6.1)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Nov 2, 2009 12:18 AM (in response to armadillo08)
    armadillo08,

    You may need to initiate the flow from HP Scan to get the PDF options for OCR.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6.1)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Nov 2, 2009 12:21 AM (in response to BroncoCountry)
    BroncoCountry,

    You should be able to open up the Print & Fax system preference on any Mac connected to the network, click the add button, and then select the Photosmart Premium C309a (fax) driver and create a fax queue. Then every Mac on your network should be able to send faxes.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6.1)
  • eidsvolling Calculating status...
    Currently Being Moderated
    Dec 15, 2009 11:41 AM (in response to HP Mac Architect)
    Like other users here, I cannot find a path to OCR with the software bundled with my 309g. I have successfully scanned many documents with OCR previously on my HP F380, so I understand that process.
    As far as I can tell, this capability is NOT in the bundled software, notwithstanding the suggestions offered here. If someone has actually found the path, please post it here in its entirety. It is not available after saving as a PDF, in the software that I have.
    I've seen 'Net rumors indicating that HP dropped OCR from many of its products -- is that really what is going on here?
    Mac OS X (10.6.2)
  • Mullerman Calculating status...
    Currently Being Moderated
    Dec 15, 2009 1:40 PM (in response to Rene Schmidt)
    I just purchased a HP Photosmart C309A and have a rather simple question. I tried to scan a photo directly from the flatbed rather than the document feeder. It seems like the only way to scan is through the document feeder. Did I miss something? Is there a setting to detect if there is no document in the feeder to check the flatbed? My other HP OfficeJet did this.
    iMac, Mac OS X (10.5.8)
  • CJ Crucke Calculating status...
    Currently Being Moderated
    Jan 2, 2010 11:04 AM (in response to BroncoCountry)
    Hey Bronco -

    Could you explain how you found the printer through "finding". I'm having troubles installing the printer on my new Macbook Pro using the installation CD - it installs the software, but errors when trying to install the printer.

    Thanks!!
    Mac OS X (10.6.2)
1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.