Previous 1 2 Next 28 Replies Latest reply: Jan 2, 2010 11:04 AM by CJ Crucke Go to original post
  • HP Mac Architect Level 3 Level 3 (530 points)

    HP Scan Pro is not supported on 10.6, nor are button supported. If you can not scan through your Print browser, the Print & Fax system preference, Preview, or Image Capture, try deleting and adding back your printer. A full solution with button support should be available soon.

    Just trying to help.

  • Rene Schmidt Level 2 Level 2 (375 points)
    Any update on when the new drivers will be available for this printer?
  • tonyclay Level 1 Level 1 (0 points)
    Just got the new driver from HP :

    This allows the C309A to work properly, however the integrated Snow Leopard functions of "grouping the PDF files in one file" still crashes.

    It's possible however to do the same through the HP scan software.

    At least the functions are now working, looking forward to the next Apple update of the HP driver.

    Message was edited by: tonyclay
  • Rene Schmidt Level 2 Level 2 (375 points)
    Yes, the buttons now work on the front of my scanner!

    After scanning a document, it asked me to register for IRIS (OCR) which came bundled with the AIO. I did that, but I can't figure out how find the program. Did it get installed in Applications? I would have though so.
  • HP Mac Architect Level 3 Level 3 (530 points)

    The OCR software is bundled as part of HP Scan, there is not a separate Scan application. If you need OCR functionality you must use the flow through HP Scan or the button flows from your device.

    Just trying to help.

  • Rene Schmidt Level 2 Level 2 (375 points)
    I appreciate your help;

    From "HP Scan"

    There is a send button on the top. Selecting allows me to;

    Add Image files to iPhoto Library
    Email image files
    Email PDF files
    Open Image files in Preview
    Open PDF File in Preview
    Save Image Files in Pictures Folder
    Save PDF files in Documents Folder

    ie; there is no OCR option.

    From my device, if I press the scan button, there is no menu option to OCR the scan.

    Am I missing something?
  • HP Mac Architect Level 3 Level 3 (530 points)
    The PDF workflow options include saving a PDF in multiple formats. These include image, image of text, text over image, and simply text. This is where your OCR comes in.

    Let me know if you're still having issues.

    Just trying to help.

  • armadillo08 Level 1 Level 1 (0 points)
    Hi Andrew,
    I can't figure out how to OCR a document. From the printer i select Scan, Computer, then Save PDF in Documents. Then I open the scanned document and save it as Text but it is all blank. Am I missing something? thanks
  • BroncoCountry Level 1 Level 1 (0 points)

    I have the Photosmart Premium C309a via ethernet on a Time Capsule network.

    With just "finding" the printer in Snow Leopard, I can print and event activate the scanner.

    I also have the C309a plugged into my fax phone line and have been receiving faxes.

    Question: How do I fax from computers on the network?

    I tried to install the HP drivers discussed in this thread, but the HP installer hangs after the "fax forward" screen saying "Device not found."

    Should I even be trying to get more functionality like OCR/fax out of C309a? Can the functionality be done without the HP drivers? If I need the HP drivers, how do I get the install to work.

    Thanks for any help.
  • HP Mac Architect Level 3 Level 3 (530 points)

    You may need to initiate the flow from HP Scan to get the PDF options for OCR.

    Just trying to help.

  • HP Mac Architect Level 3 Level 3 (530 points)

    You should be able to open up the Print & Fax system preference on any Mac connected to the network, click the add button, and then select the Photosmart Premium C309a (fax) driver and create a fax queue. Then every Mac on your network should be able to send faxes.

    Just trying to help.

  • eidsvolling Level 1 Level 1 (0 points)
    Like other users here, I cannot find a path to OCR with the software bundled with my 309g. I have successfully scanned many documents with OCR previously on my HP F380, so I understand that process.
    As far as I can tell, this capability is NOT in the bundled software, notwithstanding the suggestions offered here. If someone has actually found the path, please post it here in its entirety. It is not available after saving as a PDF, in the software that I have.
    I've seen 'Net rumors indicating that HP dropped OCR from many of its products -- is that really what is going on here?
  • Mullerman Level 1 Level 1 (0 points)
    I just purchased a HP Photosmart C309A and have a rather simple question. I tried to scan a photo directly from the flatbed rather than the document feeder. It seems like the only way to scan is through the document feeder. Did I miss something? Is there a setting to detect if there is no document in the feeder to check the flatbed? My other HP OfficeJet did this.
  • CJ Crucke Level 1 Level 1 (0 points)
    Hey Bronco -

    Could you explain how you found the printer through "finding". I'm having troubles installing the printer on my new Macbook Pro using the installation CD - it installs the software, but errors when trying to install the printer.

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