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06StangGT Level 1 (0 points)
I just bought an HP OfficeJet 6500 and hooked it upto my wireless router with the ethernet port. When I added the printer to Snow Leopard, it automatically downloaded the proper drivers. Printing works great, but I can't get it to recognize the scanner.

I have followed all the instructions on this HP support page (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&lc=en&dlc=en &product=1153481) including repeatedly removing and reinstalling the Printer from the Print & Fax preferences screen.

The HP support document says a "scan" tab should appear, but one never does. Image Capture and Preview never notice any scanners, either.

Any ideas?

Thanks,
Nick

15" MBP 2.16 ghz, Mac OS X (10.6)
  • Carolyn Samit Level 10 (103,365 points)
  • 06StangGT Level 1 (0 points)
    Thank you for the response!

    The OfficeJet 6500 is indeed listed on that compatibility page and is listed to be able to Print, Scan and Fax.

    I followed the instructions on your other link to completely reset the printing system, and re added the machine and there is still no scan tab.

    Nick
  • pengtao Level 2 (280 points)
    Does any of these two options fix your problem:

    1. Run "Optional Install" from the Snow Leopard DVD, and choose "Software for Popular Printers".
    2. Download and install http://support.apple.com/kb/DL907
  • Littleme57 Level 1 (0 points)
    I have downloaded the new driver and my printer still will not connect to my computer wirelessly, it can only print and I thought that when this new driver came in it would fix the problem.

    Any please help this is very annoying and any suggestions would help
  • HP Mac Architect Level 3 (530 points)
    If you are having problems scanning from an OfficeJet 6500, and you have already done the simple trouble shooting steps like deleting and adding the printer back from the Print & Fax system preference, and you've update to 10.6.1 and the latest HP driver package, please do the following:

    Post here all the files you see in the folder /Library/Printers/hp/Frameworks

    We may have identified one cause of the problem, but I need more data.

    Thanks for working with us.

    Just trying to help.

    Andrew
  • cboger Level 1 (0 points)
    Hello,

    I have about the same problem with my Officejet 6310 (network printer). Uninstalled everything, loaded the latest drivers via apple-update. The printer installs after typing in the IP, but no scanner.

    Interesting detail: My network monitor says "CIJScannerRegister" tries to get contact on 192.167.178.255, as long as I try to get the scanner. Isn't that the program for getting Canon-Scanners?

    Thanks for helping the community.

    Chris
  • HP Mac Architect Level 3 (530 points)
    Chris,

    At the moment, the only way to scan using the In-OS drivers is through USB or with a Bonjour discoverable Scanner. Can you tell me why you installed your printer with IP instead of Bonjour?

    Just trying to help.

    Andrew
  • Littleme57 Level 1 (0 points)
    here is all the file names i see in library/printer/frameworks
    Crossbow.framework
    HPDeviceModel.framework
    HPSmartPrint.framework
    HPSmartX.framework
    Interlaken.framework
    Matterhorn.framework
    ResourceManager.framework

    Hope this helps
  • HP Mac Architect Level 3 (530 points)
    Littleme57,

    These are what should be there. Let me as how you have your computer connected to your printer. In otherwords the computer is wirelessly connected to my network and my printer is using Ethernet to connect to my Airport Extreme base station.

    Also, did you try deleting and re-adding your printer queue?

    Sorry, there are multiple people posting, and I'm just trying to keep everyones problems separate to help me diagnose them.

    Just trying to help.

    Andrew
  • Littleme57 Level 1 (0 points)
    My printer is hooked up to my airport base by a usb, then wirelessly connected to my computer, not its not built in wireless on the printer, but since I am using a usb it should not matter

    I have yes tried to delete and re add, I will even try again.

    Thanks for the support, I am sure apple and hp will get this sorted out eventually
  • HP Mac Architect Level 3 (530 points)
    Littleme57,

    I'm sorry to inform you that the USB port on the Airport base stations (any of them) don't support Scanning. This is a limitation of the base station, not of the software on your computer. That is why you can't get the Scan settings to appear.

    Just trying to help.

    Andrew
  • Littleme57 Level 1 (0 points)
    well thanks now i am thinking i should have bought the network, oh well thanks for the information, will it still work directly though, from printer to computer?
  • Joseph Kriz Level 5 (5,095 points)
    Littleme57,

    According to HP website, the OfficeJet 6500 comes with built-in ethernet.

    http://www.shopping.hp.com/product/printer/Officejet/1/storefronts/CB815A%2523B1 H

    Is this NOT the printer your are talking about????
    If it is, plug in an ethernet cable from the printer to your Apple base station instead of the USB cable...
  • cboger Level 1 (0 points)
    Hi Andrew,

    well, Bonjour did not find the printer. So I tried the IP way, which was successful instantaneously. Thanks for the hint, that the scanner works only on Bonjour. That's the first time I read about this limitation.

    Anyway I wonder, why Bonjour doesn't see the printer.

    Thanks for the further information.

    Chris
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