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HP OfficeJet 6500 Won't Scan :(

12711 Views 36 Replies Latest reply: Oct 21, 2009 12:12 AM by HP Mac Architect RSS
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06StangGT Calculating status...
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Sep 7, 2009 1:58 PM
I just bought an HP OfficeJet 6500 and hooked it upto my wireless router with the ethernet port. When I added the printer to Snow Leopard, it automatically downloaded the proper drivers. Printing works great, but I can't get it to recognize the scanner.

I have followed all the instructions on this HP support page (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&lc=en&dlc=en &product=1153481) including repeatedly removing and reinstalling the Printer from the Print & Fax preferences screen.

The HP support document says a "scan" tab should appear, but one never does. Image Capture and Preview never notice any scanners, either.

Any ideas?

Thanks,
Nick
15" MBP 2.16 ghz, Mac OS X (10.6)
  • Carolyn Samit Level 10 Level 10 (84,160 points)
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    Sep 7, 2009 3:07 PM (in response to 06StangGT)
    Intel iMac 2.66 Snow Leopard, Mac OS X (10.6), iPhone 3GS PBookG4 iBookG4 Intuos Tablet Epson Olympus Airport iPods JBL
  • pengtao Level 2 Level 2 (280 points)
    Currently Being Moderated
    Sep 9, 2009 4:01 PM (in response to 06StangGT)
    Does any of these two options fix your problem:

    1. Run "Optional Install" from the Snow Leopard DVD, and choose "Software for Popular Printers".
    2. Download and install http://support.apple.com/kb/DL907
    Mac Pro, Mac OS X (10.6)
  • Littleme57 Calculating status...
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    Sep 10, 2009 5:43 PM (in response to pengtao)
    I have downloaded the new driver and my printer still will not connect to my computer wirelessly, it can only print and I thought that when this new driver came in it would fix the problem.

    Any please help this is very annoying and any suggestions would help
    Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 10, 2009 6:18 PM (in response to 06StangGT)
    If you are having problems scanning from an OfficeJet 6500, and you have already done the simple trouble shooting steps like deleting and adding the printer back from the Print & Fax system preference, and you've update to 10.6.1 and the latest HP driver package, please do the following:

    Post here all the files you see in the folder /Library/Printers/hp/Frameworks

    We may have identified one cause of the problem, but I need more data.

    Thanks for working with us.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • cboger Calculating status...
    Currently Being Moderated
    Sep 11, 2009 7:06 AM (in response to HP Mac Architect)
    Hello,

    I have about the same problem with my Officejet 6310 (network printer). Uninstalled everything, loaded the latest drivers via apple-update. The printer installs after typing in the IP, but no scanner.

    Interesting detail: My network monitor says "CIJScannerRegister" tries to get contact on 192.167.178.255, as long as I try to get the scanner. Isn't that the program for getting Canon-Scanners?

    Thanks for helping the community.

    Chris
    MACMini, Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 11, 2009 3:05 PM (in response to cboger)
    Chris,

    At the moment, the only way to scan using the In-OS drivers is through USB or with a Bonjour discoverable Scanner. Can you tell me why you installed your printer with IP instead of Bonjour?

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • Littleme57 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 11, 2009 5:17 PM (in response to HP Mac Architect)
    here is all the file names i see in library/printer/frameworks
    Crossbow.framework
    HPDeviceModel.framework
    HPSmartPrint.framework
    HPSmartX.framework
    Interlaken.framework
    Matterhorn.framework
    ResourceManager.framework

    Hope this helps
    Mac OS X (10.4.11)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 11, 2009 6:43 PM (in response to Littleme57)
    Littleme57,

    These are what should be there. Let me as how you have your computer connected to your printer. In otherwords the computer is wirelessly connected to my network and my printer is using Ethernet to connect to my Airport Extreme base station.

    Also, did you try deleting and re-adding your printer queue?

    Sorry, there are multiple people posting, and I'm just trying to keep everyones problems separate to help me diagnose them.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • Littleme57 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 11, 2009 10:08 PM (in response to HP Mac Architect)
    My printer is hooked up to my airport base by a usb, then wirelessly connected to my computer, not its not built in wireless on the printer, but since I am using a usb it should not matter

    I have yes tried to delete and re add, I will even try again.

    Thanks for the support, I am sure apple and hp will get this sorted out eventually
    Mac OS X (10.6)
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Sep 11, 2009 10:54 PM (in response to Littleme57)
    Littleme57,

    I'm sorry to inform you that the USB port on the Airport base stations (any of them) don't support Scanning. This is a limitation of the base station, not of the software on your computer. That is why you can't get the Scan settings to appear.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • Littleme57 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 11, 2009 11:14 PM (in response to HP Mac Architect)
    well thanks now i am thinking i should have bought the network, oh well thanks for the information, will it still work directly though, from printer to computer?
    Mac OS X (10.6)
  • Joseph Kriz Level 5 Level 5 (5,045 points)
    Currently Being Moderated
    Sep 11, 2009 11:40 PM (in response to Littleme57)
    Littleme57,

    According to HP website, the OfficeJet 6500 comes with built-in ethernet.

    http://www.shopping.hp.com/product/printer/Officejet/1/storefronts/CB815A%2523B1 H

    Is this NOT the printer your are talking about????
    If it is, plug in an ethernet cable from the printer to your Apple base station instead of the USB cable...
    iMac 20 (Core 2 Duo), MacBook (Core 2 Duo), Mac Mini (Core 2 Duo), Mac OS X (10.6)
  • cboger Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 12, 2009 1:14 AM (in response to HP Mac Architect)
    Hi Andrew,

    well, Bonjour did not find the printer. So I tried the IP way, which was successful instantaneously. Thanks for the hint, that the scanner works only on Bonjour. That's the first time I read about this limitation.

    Anyway I wonder, why Bonjour doesn't see the printer.

    Thanks for the further information.

    Chris
    MACMini, Mac OS X (10.6), Printer HP Officejet6310
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