Frustrating HDMI/HDCP issues with ATV and Onkyo receiver

After two frustrating weeks of trouble shooting, I would like to share with you my situation.

Two weeks ago I upgraded our living room HT to a new Onkyo TX-SR707 receiver and a new ATV (connected by HDI). The system includes a ComcastHD DVR (connected by HDMI) and an older DVD player (connected by component). The TV is a five year old Samsung RP DLP 1080i (also connected by HDMI to the new receiver).

The connections to the DVD player and the ComcastHD DVR have been flawless. When I first connected the ATV I went to the set up menu, connected to an AE base station (g) and uploaded a few hundred pics and homemade videos, no movies or music from iTunes. Since then, the receiver seems to have a great deal of trouble switching on to the ATV. I have made the following corrections:

All HDMI cables were unplugged and re-plugged.
All HDMi cables were upgraded to the Munster Cable "top of the line"
Switched the ComcastHD DVR and the ATV to other HDMI in connections in the back of the receiver
Re-setted the ATV to factory and uploaded only pics.
Made sure that the receiver was set to "Through" on the Monitor Out connection so that it would not do any upscaling.
Made sure that the HDMI option in the ATV was at AUTO. I also tried ALL the other options under HDMI
Changed the resolution on the ATV to all of the others, with the exception of 480P, no improvement.

None of the above worked. I then took the ATV to my main home theater in the basement. It has an older Onkyo TX-SR875 with an overhead JVC RS1 projector, Oppo Blu-Ray and a ComcastHD DVR. All the components were connected with HDMI, including the ATV. Guess what happen? The ATV worked in my basement like a charm!!

The problem is that I don't want the ATV in the basement HT, but upstairs so that the family can enjoy the pics and home made movies. After the ATV test in the basement, I took it back upstairs to the Onkyo 707 receiver. Guess what? Once again it could not switch from any components to the ATV except under these two circumstances:

1. If I selected ATV on the receiver and it did not connect, after turning the receiver off for 10 seconds it connected perfectly well. If I then switched to any other compoment, I could not switch back to the ATV unless I turned the receiver off again for ten seconds.

2. I turned the resolution of the ATV to 480P and guess what? The problem is gone!

It seems that there is an HDMI handshake or HDCP problem between the Onkyo 707 and the ATV. Given that the lower resolution doesn't uses HDCP that could be the issue, but this was not a problem at all in the basement HT with the Onkyo 875 receiver.

The one big difference between these two receivers is that the video processing CPU is a Faroudja for the 707 (where I can't get the ATV to work properly) and the 875 uses the Reon-HQV.

I would greatly appreciate any comments.

Regards and TIA,

José

G5 Dual 2.0 RAM 5.5 and a MBP 17 2.33 with RAM 4, Mac OS X (10.5.6), iPhone 3G 2.2

Posted on Sep 7, 2009 6:01 PM

Reply
18 replies

Sep 8, 2009 3:10 AM in response to Chenks

Chenks:

I am perfectly aware of the reasoning behind your statement on the worthiness (or lack of) of expensive HDMI cables. My reasoning for replacing them was that for some (not all) ATV owners it did fix the problem. Moreover, I was able to buy them at less than 20% list price so there wasn't much of a "sticker shock".

What are your settings on your 606? Did you allow it to do any upconversion of the video signal? What video and HDMI settings did you use on your ATV?

Thanks for your comments!

Sep 8, 2009 3:41 AM in response to Corsario

I think there's a general misconception about HDMI cables, I'm not convinced it's a case that there is no difference. Quality is usually determined by the diameter or more importantly the uniformity of the diameter of the individual strands of the cable, it is also affected by the precision of the length of each strand and the purity thereof.

More expensive cables tend to be of higher quality by virtue of better quality control, needless to say there are minimum standards for such cables and in this sense, cheap or expensive, all types of cable will meet this standard.

Personally I avoid cheap cables, but I'm not convinced there's a need to spend the sort of money some cables are priced at, nor am I convinced they are proportionally higher in quality.

Sep 8, 2009 3:52 AM in response to Corsario

Again, some users have had problems with the HDMI cables when trying to get their ATV to work.


Yes, I've had to swap out cables myself. (although it was when my son got his Apple tv for his birthday and couldn't wait, so we got a cheap cable from the closest store)

£10 or less is cheap, £ 10 - £ 35, I feel is reasonable, £ 120 is lunacy. (just my opinion)

Sep 8, 2009 4:13 AM in response to Corsario

Thankfully, those prices are so ridiculous I'm able to simply laugh instead of clutching my chest.

£365.00 for a power cable (A POWER CABLE) someone has to be joking right!

http://www.russandrews.com/product.asp?src=google&lookup=1&region=UK&currency=GB P&pfid=1548&customerid=PAA0813091709468DPONMUHXCZFXFQJM

And it goes up to £505 if you want the super-length 2 mtr cable

Message was edited by: Winston Churchill

Sep 8, 2009 4:08 AM in response to Corsario

Corsario wrote:
What are your settings on your 606? Did you allow it to do any upconversion of the video signal? What video and HDMI settings did you use on your ATV?


the amp does no upconversion at all, it's set to simply pass straight thru.
the appletv is set to 1080i, but even at 720p it still works all the time.
HDMI settings are set to "auto" if i remember correctly.

basically i have not had to change any setting on either device from what they are originally set to by default.

Sep 8, 2009 10:17 AM in response to Corsario

I had a similar problem with my 606, ATV and an LG tv that is less than 4 years old. It would never connect through HDMI unless I unplugged the ATV from the power socket and re started it.
However the TV broke down a little while ago and I was in a position to borrow a temporary loan TV. Connected it up and it worked HDMI 1080P, no problems switching between sources on the Onkyo and it was brilliant.

So I would suggest your take your new Onkyo and ATV down to the basement and see if this combination works with your projector. If it does your 5 year old TV is doing you no favours and is probably the weak link in this daisy chain.

Sep 17, 2009 3:08 PM in response to Technologically Inept

I believe the way you want it would be a good place to start. I would imagine most people want to have the audio and video pass through the receiver, that way you only need to switch the receiver to change sources. HDMI can still be a bit of an issue and if the receiver has difficulty switching HDMI sources you may have to settle for the HDMI between the tv and tv and optical audio between the tv and receiver. Although I have mine the latter way for another reason.

Sep 17, 2009 5:00 PM in response to Winston Churchill

Yes, I'd like both the audio and video to run through the receiver. For some reason, likely user error, I can't get this to work (neither audio or video), using either an HDMI connection or separate video/audio cables. The receiver is connected to a NetStream sound system, so I'm having to use "Zone 2" on the receiver, so that could have something to do with the audio. Regarding the video, I'm at a loss.

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Frustrating HDMI/HDCP issues with ATV and Onkyo receiver

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