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Level 1

11 points

iTunes LP download not completing Err= -19

Just installed iTunes 9 on Mac OS X 10.5.8 and downloaded iTunes LP- Mayhem Take Me Away (Logan De Gaulle Remix) Single by Tyrese for $2, just to see what the whole deal was and it reaches the end of the download and iTunes gives an Error -19, stating,

**"There was a problem downloading “iTunes LP - Mayhem Take Me Away (Logan de Gaulle Remix) / Mayhem Take Me Away (Logan de Gaulle Remix) - Single / Tyrese”. You do not have enough access privileges for this operation.**
**Please check that the connection to the network is active and try again."**

Every other download works fine, just the iTunes LP will not finish completing the download. I even deleted the downloads folder inside the iTunes music folder to start a fresh download of the iTunes LP and I still get the same errror. I also tried downloading it using another iTunes library located on my internal drive inside my music folder and still the same error.

Please help anybody, thanks.

iMac Alum 24 Inch, Mac OS X (10.5.8)

Posted on Sep 9, 2009 2:01 PM

166 replies

Dec 12, 2009 6:24 PM in response to Kingv84

Still hasn't worked for the Christmas Sampler...and yes it's the LP stuff...2 days without success...lucky old Colin eh? it worked for you!

Same error message....on an iTunes freebie, maybe they don't give a stuff.....

Dec 13, 2009 3:13 AM in response to Kingv84

Same problem with the iTunes Holiday Sampler LP file for me as well. I have previously downloaded another LP file without any problems.

There was a problem downloading “iTunes Holiday Sampler - iTunes LP / iTunes Holiday Sampler / Various Artists”. An unknown error occurred (-23).

Dec 13, 2009 4:31 AM in response to David Lenton

It does seem odd that it works for some and not for others.

All of the songs download just fine for me. The iTune LP sampler part appears to download but fails when it gets to the processing part; almost like it can't find a folder to save it in to.

Colin (or anyone else that's had success): Where does iTunes store "iTunes Holiday Sampler"?

Thanks

Dec 13, 2009 10:49 AM in response to Ade Fowler

Hi Ade,
Music track:
HD > Users > me > Music > iTunes > iTunes Music > Music > Compilations > iTunes Holiday Sampler > Dream a Dream.m4a
LP:
HD > Users > me > Music > iTunes > iTunes Music > Music > *Various Artists* > iTunes Holiday Sampler > iTunes Holiday Sampler - iTunes LP.itlp

Not sure why they are in two different places.

Regards,
Colin R.

Memx

Level 1

4 points

Dec 13, 2009 4:46 PM in response to Kingv84

Same here. Except I got an (err = -23)

gglockner

Level 1

100 points

Dec 14, 2009 5:54 AM in response to thevoiceoverguy

Seems that Star Trek Extras is now fixed. At least for me.

Dec 14, 2009 2:44 PM in response to Kingv84

I'm getting the (err = -23) too for the Holiday Sampler... Have reported to Apple a few days ago but, aside from a confirmation of receipt, I've had no response.

Dec 15, 2009 9:56 AM in response to Kingv84

I'm having the same problem.

Jez S

Level 1

10 points

Dec 15, 2009 2:46 PM in response to tominlondon1

I had the -23 error with the LP part of the Holiday Sampler. Reported to Apple at the weekend and I've had several replies telling me that it they're aware of it and are working on a fix.

Dec 16, 2009 3:44 PM in response to griffin99

I've now had a couple of responses from Apple too and they have confirmed that the issue has been escalated and is being looked into.

Dec 17, 2009 12:34 PM in response to Kingv84

I've been having this error also. Tried everyday to download - today it worked.

I deleted the .tmp file and the plist from the downloads folder and all is fine.

Hippo

Dec 17, 2009 4:45 PM in response to Kingv84

Yeah, now It's ok

Dec 20, 2009 5:55 AM in response to Kingv84

I had the same problem with the iTunes LP Christmas Sampler. I contacted Apple through the report a problem function in iTunes. I received a reply within 12 hours, they removed the affected file from my iTunes downloads queue and gave me an iTunes song credit as compensation.

Absolutely great service by Apple. Kudos to the iTunes team & to Dinakar in particular!

A very happy customer 🙂

"Dear Matt,

Thank you for your kind words. I'm so glad to hear that you are feeling more happy now.

Nothing makes Apple happier than to hear that we have pleased our customers. I wish you the best and hope that you continue to enjoy the iTunes Store.

Merry Christmas, Happy holidays!

Sincerely,

Dinakar
iTunes Store Customer Support"

Dec 24, 2009 4:26 AM in response to Pipe Jaramillo

Yep, that iTunes LP (the holiday one) works fine now. It's nice to finally try out an iTunes LP on my Apple TV.

Jan 14, 2010 2:26 PM in response to Geoff Saulnier

Apple were pretty good - had quite a bit of contact via e-mail with them offering the usual solutions (none of which worked) then they acknowledged the issue and said they would get in touch when it was resolved. They also offered me 3 iTunes track credits. 🙂

I noticed that some people were having success before Apple came back to me, but they were quick to repost the LP content and it downloaded fine.

So, in conclusion, a bit of a store ****-up on their part, but well handled and ultimately fixed.

G>

iTunes LP download not completing Err= -19