Just got off a chat with apple
• Hi, my name is Aaron R.. It'll be just a moment while I review the comments you provided.
• Aaron R.: Hello Shawn
• Shawn : Hello, I am having the problems listed on this form:
• Shawn :
http://discussions.apple.com/thread.jspa?messageID=10181373#10181373
• Aaron R.: Give me a sec to look it up, Shawn
• Aaron R.: Seems to be an ongoing issue, Shawn
• Aaron R.: I'm getting some information right now to see what we can do to fix it
• Aaron R.: Hang tight for me
• Aaron R.: Is there a digital booklet attached to the album?
• Shawn : Yes, That is the whole reason I purchased the lp
• Aaron R.: Its the booklet that messing it up
• Aaron R.: Give me a sec to pull up your account
• Shawn : Correct everything else downloaded. I have downloaded booklets before in the previous edition of iTunes.
• Aaron R.: I understand
• Aaron R.: Its some booklets that make everything else mess up
• Aaron R.: I'll have to remove it from your download queue
• Shawn : OK
• Aaron R.: I just removed it
• Aaron R.: You can try redownloading that booklet
• Aaron R.: let me see if i can repost it
• Shawn : tell me when I should try again please.
• Aaron R.: not a problem
• Aaron R.: give me one sec
• Aaron R.: Go ahead and check available downloads, Shawn
• Shawn : The ITunes store is temporarily unavailable. Please try again later.
• Aaron R.: You should try it again, then
• Aaron R.: Did you update to iTunes 9?
• Shawn : Yes I am running ITunes 9. I will exit the program and start again.
• Aaron R.: ok
• Shawn : Still getting the error when checking for downloads, I can access the store though
• Aaron R.: Yea, its that booklet
• Aaron R.: It's just not working with the store
• Aaron R.: I'll have to remove it again from the download queue because it may mess up any other download you try
• Shawn : OK
• Aaron R.: I have to wait 30 seconds to remove it, but it will be gone here in the next 30 minutes
• Shawn Bilak: OK
• Aaron R.: Anything else I can help with?
• Shawn : No except I would like to get that booklet. Can it be sent via email and then imported into iTunes?
• Aaron R.: I don't believe that we can do that
• Shawn : So how will I get the booklet?
• Aaron R.: I know the issue is an emerging issue, so Apple is working with the situation as we speak
• Aaron R.: I would say you could try in a few days
• Shawn : Will it continue to show up in my available downloads, and I will just keep trying?
• Aaron R.: I can leave it in your available downloads if you would like
• Aaron R.: And yes, you can keep trying
• Shawn : OK, I understand, When do you think the store being temporally unavailable error will go away?
• Aaron R.: I can't say, Shawn
• Aaron R.: We really only deal with the billing info
• Aaron R.: It shouldn't be that long tho
• Shawn : OK I will try to purchase a small download then and see if the store becoms available.
• Aaron R.: ok
• Shawn : OK a video is now downloading.
• Shawn : but when i check for available updates the store is still temporally unavailable.
• Shawn : So you are suggesting I just try again in a few days and see if the problem is resolved. Do you have a case # I can reference incase this booklet becomes lost before I can download it?
• Aaron R.: We don't actually have a case number, but let me see if I can pull up an order number
• Shawn : OK that will work, come to think of it I have not recieved a receipt via email for this purchase.