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Apple Application Support is required to run iTunes.

On first execution after a clean install of iTunes 9, this error message:

*Apple Application Support was not found.*

*Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.*

*Error 2*

Can't run iTunes. Already reboot, reinstall, blah blah blah. Windows Vista 32.

Recommendations?

Windows Vista

Posted on Sep 9, 2009 7:40 PM

Reply
154 replies

Apr 9, 2017 5:26 PM in response to sandic3939

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to pre-install the Microsoft Universal C Runtime.



Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. 12.6.0.100 in particular may not work correctly for everyone, in which case rolling back to 12.5.5.5 is a realistic approach.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

Mar 8, 2017 4:32 AM in response to Cr4z33

The WinRAR solution fixed it. I did run ALL of the support MSI files, just in case. You, Cr4z33, succeeded where the official apple page for this solution failed. Please tell apple to include this tip in their main solution page that comes up on a google search for the error message. And shame on you, Apple, for abandoning PC users just to let Cr4z33 do your job for you.

Sep 9, 2009 9:12 PM in response to r0tt3n4pp13

OK, this worked for me:

1. Save iTunes install file to your desktop.
2. Disconnect from internet.
3. Disable Firewall/Security software.
4. Run install. Note that it installs Application Support and a bunch of other software this time.
5. Run iTunes.
6. Enable Firewall/Security software.
7. Reconnect to internet.
8. Download Watchmen Director's Cut post haste.

Sep 10, 2009 1:42 AM in response to r0tt3n4pp13

I have same problem here with winXP and iphone.

perfect apple, itunes is still **** for windows.
many error massages or even not working.....
ALL versions of itunes didn't work properly at my PC.

dotsync errors all the times with 8.0 to 8.2

9.0 isn't starting "apple application support was not found".

I NEED THE IPHONE FOR WORK -> DATE MANAGEMENT, SYNC WITH OUTLOOK AND SO ON.

but itunes is so buggy!!! never seen such a bugged programm and it's a MUST for iphone!!!

PLEASE APPLE fix the itunes problems for windows users!!

Sep 10, 2009 2:27 AM in response to r0tt3n4pp13

I found the solution myself!

1. Download and install WinRAR.
2. Right-click the iTunesSetup.exe icon and choose "Open with WinRAR".
3. Once the EXE is opened in WinRAR, double-click AppleApplicationSupport.msi and when the installer window is open choose "Repair".
4. Done! You can now run iTunes normally. 🙂

Message was edited by: Cr4z33

Sep 13, 2009 8:01 PM in response to Cr4z33

Thank you for this! I did it a little differently... I uninstalled all apple software from my PC (Vista Ultimate). Then I ran the AppleApplicationSupport.msi file. Then I ran the iTunes install. It worked. Before Windows wasl killing the AppleApplicationSupport install causing QuickTime not to run and therefore iTunes not to run.

I was minutes away from formatting my harddrive. I had it all backed up and ready to go. I really did not want to do this, so I searched for a solution again and found yours. Thank you again!

Sep 16, 2009 8:31 AM in response to r0tt3n4pp13

This fix is PC only. Backup your iTunes Library, uninstall iTunes then follow one of the 3 procedures listed below

_Download URL_
http://appldnld.apple.com.edgesuite.net/content.info.apple.com/iTunes9/061-6351. 20090909.Tza9j/iTunesSetup.exe



1. CMD LINE - cmd line to directory containing " iTunesSetup.exe"
Type without quotes "*iTunesSetup.exe /passive /norestart*"

2. Using Batch File - Using 7zip or WinRAR, right click " iTunesSetup.exe" then "*Extract to iTunesSetup*". Using notepad, copy and paste code below then save file as " InstalliTunes.bat" in the iTunesSetup directory containing the extracted files.

*USE THIS ONLY IF QUICKTIME IS ALREADY INSTALLED*
+msiexec.exe /i "iTunes.msi" /passive /norestart+
+msiexec.exe /i "AppleApplicationSupport.msi" /passive /norestart+

*USE THIS ONLY IF QUICKTIME IS NOT INSTALLED*
+msiexec.exe /i "iTunes.msi" /passive /norestart+
+msiexec.exe /i "AppleApplicationSupport.msi" /passive /norestart+
+msiexec.exe /i "quicktime.msi" /passive /norestart+



3. Using VBS file - Using 7zip or WinRAR, right click " iTunesSetup.exe" then "*Extract to iTunesSetup*". Using notepad, copy and paste code below then save file as " InstalliTunes.vbs" in the iTunesSetup directory containing the extracted files.

*USE THIS CODE IF QUICKTIME IS NOT INSTALLED*
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
+Dim objShell, WshShell+

+'C:\iTunesSetup folder used as an example.+

+' Change to desired location with extracted files+
+Install="msiexec.exe /i C:\iTunesSetup"+
+iTunes="\iTunes.msi /passive /norestart"+
+QuickTime="\QuickTime.msi /passive /norestart"+
+AppSupport="\AppleApplicationSupport.msi /passive /norestart"+

+call iTunesQuicktime+
+call InstallComplete+

+Function iTunesQuicktime+
+Set oShell = CreateObject("Wscript.Shell")+
+Set WshShell = CreateObject("WScript.Shell")+
+oShell.Run Install & iTunes ' start iTunes installation+
+WScript.Sleep 210000 'waits 3.5 mins to install iTunes+

+oShell.Run Install & AppSupport+
+WScript.Sleep 120000+
+oShell.Run Install & QuickTime+
+WScript.Sleep 180000+

+Set oShell = nothing+
+Set WshShell = nothing+


+End Function+

+Function InstallComplete+
+Confirm = WshShell.popup("iTunes installation successfully completed." & vbCrlf &_+
+"Would you like to run iTunes now?",," iTunes Quicktime",36)+
+If Confirm=7 Then+

+Quit=WshShell.popup("Thank you for installing iTunes 9.0",," iTunes Quicktime",0)+
wscript.quit
Else
oShell.run("itunes.exe")
+End If+
+End Function+

Wscript.Quit
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

*USE THIS CODE IF QUICKTIME IS ALREADY INSTALLED*
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

+Dim objShell, WshShell+

+'C:\iTunesSetup folder used as an example.+

+' Change to desired location with extracted files+
+Install="msiexec.exe /i C:\iTunesSetup"+
+iTunes="\iTunes.msi /passive /norestart"+
+AppSupport="\AppleApplicationSupport.msi /passive /norestart"+

+call iTunes+
+call InstallComplete+

+Function iTunes+
+Set oShell = CreateObject("Wscript.Shell")+
+Set WshShell = CreateObject("WScript.Shell")+
+oShell.Run Install & iTunes ' start iTunes installation+
+WScript.Sleep 210000 'waits 3.5 mins to install iTunes+

+oShell.Run Install & AppSupport+
+WScript.Sleep 120000+

+Set oShell = nothing+
+Set WshShell = nothing+


+End Function+

+Function InstallComplete+
+Confirm = WshShell.popup("iTunes installation successfully completed." & vbCrlf &_+
+"Would you like to run iTunes now?",," iTunes Quicktime",36)+
+If Confirm=7 Then+

+Quit=WshShell.popup("Thank you for installing iTunes 9.0",," iTunes Quicktime",0)+
wscript.quit
Else
oShell.run("itunes.exe")
+End If+
+End Function+

Wscript.Quit
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''


This should install iTunes without and resolve Application Support Error encountered.

Message was edited by: WizeWun

Apple Application Support is required to run iTunes.

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