Previous 1 2 3 Next 142 Replies Latest reply: Aug 9, 2015 6:06 AM by jeibee2
r0tt3n4pp13 Level 1 Level 1 (0 points)
On first execution after a clean install of iTunes 9, this error message:

*Apple Application Support was not found.*

*Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.*

*Error 2*

Can't run iTunes. Already reboot, reinstall, blah blah blah. Windows Vista 32.

Recommendations?

Windows Vista
  • nexus99 Level 1 Level 1 (0 points)
    I too need to upgrade from 8.2 to 9 on my Windows Home Server (WHS). Apple please help!
  • r0tt3n4pp13 Level 1 Level 1 (0 points)
    OK, this worked for me:

    1. Save iTunes install file to your desktop.
    2. Disconnect from internet.
    3. Disable Firewall/Security software.
    4. Run install. Note that it installs Application Support and a bunch of other software this time.
    5. Run iTunes.
    6. Enable Firewall/Security software.
    7. Reconnect to internet.
    8. Download Watchmen Director's Cut post haste.
  • Cr4z33 Level 1 Level 1 (0 points)
    I am getting exactly the same error and the above solution didn't work for me.
    I tried everything I could think about...
    I am running Windows 7 Ultimate (32 Bit) with admin privileges
  • jens.l Level 1 Level 1 (0 points)
    I have same problem here with winXP and iphone.

    perfect apple, itunes is still **** for windows.
    many error massages or even not working.....
    ALL versions of itunes didn't work properly at my PC.

    dotsync errors all the times with 8.0 to 8.2

    9.0 isn't starting "apple application support was not found".

    I NEED THE IPHONE FOR WORK -> DATE MANAGEMENT, SYNC WITH OUTLOOK AND SO ON.

    but itunes is so buggy!!! never seen such a bugged programm and it's a MUST for iphone!!!

    PLEASE APPLE fix the itunes problems for windows users!!
  • Cr4z33 Level 1 Level 1 (0 points)
    I found the solution myself!

    1. Download and install WinRAR.
    2. Right-click the iTunesSetup.exe icon and choose "Open with WinRAR".
    3. Once the EXE is opened in WinRAR, double-click AppleApplicationSupport.msi and when the installer window is open choose "Repair".
    4. Done! You can now run iTunes normally.

    Message was edited by: Cr4z33
  • sorokin Level 1 Level 1 (0 points)
    works great! tnx!
  • Mezo Level 1 Level 1 (0 points)
    I too am having issues upgrading to iTunes v9.0. I have an HP MediaSmart Server EX485 running Windows home server. Every time I try to run the upgrade it fails with an error that xp needs to be running sp2??? I did not have this problem when I installed 8.2 on the server. Help!
  • Cool Kat Johnson Level 1 Level 1 (0 points)
    Thanks. Your post worked for me. However, I also had to double-click on "AppleSoftwareUpdate.msi" (or "iTunes.msi") and the "QuickTime.msi".
  • RB0001 Level 1 Level 1 (0 points)
    Thanks,
    worked perfectly,
    Although it didn't need me to click on repair.
    I had to do an extra step after installing AppleApplicationSupport: had to install new version of Quicktime from the same place as the AppleApplicationSupport.
  • dd.miranda Level 1 Level 1 (0 points)
    TY so much for your tip. I was ready to reformat my whole HD.

    THANK YOU!!!
  • blmopus67 Level 1 Level 1 (0 points)
    Thank you for this! I did it a little differently... I uninstalled all apple software from my PC (Vista Ultimate). Then I ran the AppleApplicationSupport.msi file. Then I ran the iTunes install. It worked. Before Windows wasl killing the AppleApplicationSupport install causing QuickTime not to run and therefore iTunes not to run.

    I was minutes away from formatting my harddrive. I had it all backed up and ready to go. I really did not want to do this, so I searched for a solution again and found yours. Thank you again!
  • WizeWun Level 1 Level 1 (0 points)
    This fix is PC only. Backup your iTunes Library, uninstall iTunes then follow one of the 3 procedures listed below

    _Download URL_
    http://appldnld.apple.com.edgesuite.net/content.info.apple.com/iTunes9/061-6351. 20090909.Tza9j/iTunesSetup.exe



    1. CMD LINE - cmd line to directory containing "iTunesSetup.exe"
    Type without quotes "*iTunesSetup.exe /passive /norestart*"

    2. Using Batch File - Using 7zip or WinRAR, right click "iTunesSetup.exe" then "*Extract to iTunesSetup*". Using notepad, copy and paste code below then save file as "InstalliTunes.bat" in the iTunesSetup directory containing the extracted files.

    *USE THIS ONLY IF QUICKTIME IS ALREADY INSTALLED*
    +msiexec.exe /i "iTunes.msi" /passive /norestart+
    +msiexec.exe /i "AppleApplicationSupport.msi" /passive /norestart+

    *USE THIS ONLY IF QUICKTIME IS NOT INSTALLED*
    +msiexec.exe /i "iTunes.msi" /passive /norestart+
    +msiexec.exe /i "AppleApplicationSupport.msi" /passive /norestart+
    +msiexec.exe /i "quicktime.msi" /passive /norestart+



    3. Using VBS file - Using 7zip or WinRAR, right click "iTunesSetup.exe" then "*Extract to iTunesSetup*". Using notepad, copy and paste code below then save file as "InstalliTunes.vbs" in the iTunesSetup directory containing the extracted files.

    *USE THIS CODE IF QUICKTIME IS NOT INSTALLED*
    ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
    +Dim objShell, WshShell+

    +'C:\iTunesSetup folder used as an example.+

    +' Change to desired location with extracted files+
    +Install="msiexec.exe /i C:\iTunesSetup"+
    +iTunes="\iTunes.msi /passive /norestart"+
    +QuickTime="\QuickTime.msi /passive /norestart"+
    +AppSupport="\AppleApplicationSupport.msi /passive /norestart"+

    +call iTunesQuicktime+
    +call InstallComplete+

    +Function iTunesQuicktime+
    +Set oShell = CreateObject("Wscript.Shell")+
    +Set WshShell = CreateObject("WScript.Shell")+
    +oShell.Run Install & iTunes ' start iTunes installation+
    +WScript.Sleep 210000 'waits 3.5 mins to install iTunes+

    +oShell.Run Install & AppSupport+
    +WScript.Sleep 120000+
    +oShell.Run Install & QuickTime+
    +WScript.Sleep 180000+

    +Set oShell = nothing+
    +Set WshShell = nothing+


    +End Function+

    +Function InstallComplete+
    +Confirm = WshShell.popup("iTunes installation successfully completed." & vbCrlf &_+
    +"Would you like to run iTunes now?",," iTunes Quicktime",36)+
    +If Confirm=7 Then+

    +Quit=WshShell.popup("Thank you for installing iTunes 9.0",," iTunes Quicktime",0)+
    wscript.quit
    Else
    oShell.run("itunes.exe")
    +End If+
    +End Function+

    Wscript.Quit
    ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

    *USE THIS CODE IF QUICKTIME IS ALREADY INSTALLED*
    ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

    +Dim objShell, WshShell+

    +'C:\iTunesSetup folder used as an example.+

    +' Change to desired location with extracted files+
    +Install="msiexec.exe /i C:\iTunesSetup"+
    +iTunes="\iTunes.msi /passive /norestart"+
    +AppSupport="\AppleApplicationSupport.msi /passive /norestart"+

    +call iTunes+
    +call InstallComplete+

    +Function iTunes+
    +Set oShell = CreateObject("Wscript.Shell")+
    +Set WshShell = CreateObject("WScript.Shell")+
    +oShell.Run Install & iTunes ' start iTunes installation+
    +WScript.Sleep 210000 'waits 3.5 mins to install iTunes+

    +oShell.Run Install & AppSupport+
    +WScript.Sleep 120000+

    +Set oShell = nothing+
    +Set WshShell = nothing+


    +End Function+

    +Function InstallComplete+
    +Confirm = WshShell.popup("iTunes installation successfully completed." & vbCrlf &_+
    +"Would you like to run iTunes now?",," iTunes Quicktime",36)+
    +If Confirm=7 Then+

    +Quit=WshShell.popup("Thank you for installing iTunes 9.0",," iTunes Quicktime",0)+
    wscript.quit
    Else
    oShell.run("itunes.exe")
    +End If+
    +End Function+

    Wscript.Quit
    ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''


    This should install iTunes without and resolve Application Support Error encountered.

    Message was edited by: WizeWun
  • darkienation Level 1 Level 1 (0 points)
    Wow...Whizwon. How did you become so knowledgeable? I would love if you could teach me the ways of the Apple kingdom
  • Imbaco Level 1 Level 1 (0 points)
    thanks Cr4z33, it worked for me too!
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