Level 1

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After iTunes 9 upgrade iPod Classic is corrupt without ability to restore

I am upset right now, so this will seem a bit harsh. I do not really care if this has been posted, it needs to be said again.

I upgraded my Windows Vista x64 PC to iTunes 9 today and attempted to sync my iPod Classic 80GB to iTunes. It failed and it became apparent after doing some searching online that the hard drive was corrupt. After connecting my iPod to the PC again, iTunes told me that the iPod was corrupted need to be restored. After downloading the update and extracting it, the iPod restore process begins and then fails.

I've tried to restore my iPod on Mac and Windows, and I've tried all the recommendations from Apple regarding the error that I get, something about the restore failed due to an unknown error 1439. Thanks Apple for unknown errors.

This is a relatively good condition iPod that is slightly out of warranty and I need to know what I can do to get it repaired. It worked just fine this afternoon and I've never had a problem with it, ever. I know it's a functional iPod I just need a restore but it won't work for me.

Will the Apple Store nearest me help me with this, or will they tell me to take off b/c it's out of warranty????

Questions needing answers.

Thanks for any and all help.

-Matt

iPod Classic 80GB, Windows Vista

Posted on Sep 9, 2009 8:58 PM

769 replies

wlamar91

Level 1

0 points

Oct 1, 2009 12:59 PM in response to beaconfield

Found a solution that worked for me.

1. Reset iPod but when you see Apple logo press and hold Center button and Play/Pause to put into Disk Mode.
2. Plug iPod into USB
3. It synced for me.
4. Then reset iPod again to take out of Disk Mode
5. iPod works perfectly...(so far)...

Hope this helps...

Oct 2, 2009 6:48 PM in response to Wolfgang S.

The truth is..... ITUNES 9.0 KILLS IPOD CLASSICS!!!! Today after i downloaded itunes 9.0 i synced my ipod classic. After i synced it, IT WAS COMPLETELY BLANK! All my music and everything was gone! i reset my ipod, restarted my computer, and then tried to syc again. Then itunes 9.0 didnt even reconise my ipod class was there! Ive searched the web and it turns out this has happend to almost every ipod classic users. What i suggest you do is just wait with the rest of the world for Apple to make an "itunes patch" to fix this problem. Until apple makes a patch they probobly wont be selling any ipod classics for a while XD !!

Hendrake

Level 1

0 points

Oct 4, 2009 4:34 AM in response to mattsaint1

I'm afraid I have the same issue here (itunes 9, ipod classic 120gb). Syncing freezes my computer, nothing gets loaded on the ipod anymore. Tried all the usual troubleshooting (restoring, reinstalling, other port, cutting from internet, blah, blah, blah) to no avail. It really seems to be an issue that Apple created and to see no resolution at all is very frustrating. I see visions of hours and hours trying to fix something that I didn't break myself.
I never expected situations like this from Apple.

philolog

Level 1

10 points

Oct 4, 2009 8:54 AM in response to beaconfield

Myriads of problems, but no reference to the update to Snow Leopard. I assumed that Snow Leopard was the culprit, since problems began after installation of the new os. The question is important: since I demonstrated some other failed functions to the personnel in a MAC shop ⚠ it could be that no-one has faced the issue of Snow Leopard itself, aside from the iTunes included in that package.

mooksmom

Level 1

0 points

Oct 4, 2009 3:43 PM in response to philolog

I fixed my ipod classic by reformatting it!!! After restoring it over and over again it erased all my music and photos. After reformatting it (which took a good part a half an hour), I now have my photos. Fortunately I saved my songs to disc before I downloaded that piece of ** Itunes 9.0. It has synced perfectly now. Man, what a headache. Thanks again Apple.

mooksmom

Level 1

0 points

Oct 4, 2009 3:46 PM in response to mooksmom

I hope this helps someone else because I thought my ipod was dead.

Hendrake

Level 1

0 points

Oct 5, 2009 3:43 AM in response to mooksmom

@mooksmom
How did you reformat the iPod? Did you do it from within iTunes somewhere or from Windows/Mac as one would with a regular drive?

philolog

Level 1

10 points

Oct 5, 2009 4:19 AM in response to Hendrake

My computer is MAC. In the main iPOD menu in iTunes (where you set your preferences)there are two places to click (mine is in Italian and it says "ripristina" which will be something like "restore" in English (perhaps reset).
Backup your songs (if iTunes works) -- I didn't even bother, but my iPOD reformatted and I found most of my material and the reset iPOD.
One problem: I used to be able to plug it both into my PC and my MAC - now it tells me that "if you use this in your PC" you'll have to reformat the POD"" (in so many words). So, try the above if you don't care about sharing your songs with Windows.

mooksmom

Level 1

0 points

Oct 5, 2009 7:31 AM in response to Hendrake

I plugged in my ipod and opened itunes. When windows recognized my ipod I clicked on my computer, then right clicked on my ipod which gave me some options including reformatting the hard drive in it. I clicked on that and it took about 30 minutes to reformat but it is back to normal now. Hope this helped.

philolog

Level 1

10 points

Oct 5, 2009 8:09 AM in response to mooksmom

Mine seems to behaving, too. It had been giving me messages about some film shorts that couldn't be transferred to the iPOD and I had left it at that. But then, reading these discussions, I cancelled all the films downloaded or waiting for download, and this 30 GB Classic seems to be a bit happier.

iNexxFear

Level 2

410 points

Oct 5, 2009 8:27 AM in response to beaconfield

I wonder if these issues with some of the iPod classics are due to the stupid stuff that Palm is pulling with the PRE. Mimicing Apples USB ID, and causing additional code blocks to reduce the ability for them to interface with iTunes may be a part of the problem.

While I know it's not helping those who are affected, I can't think to wonder if this is a stem to the problem and thus reverting to older versions is making that restriction not apply any longer (if that makes any sense, since the code is not installed in the 8.0 versions).

Truely I wish tht PALM PRE thing would end, and that they would stop interfacing to a product that they don't own or haven't been given any legal rights to if this is indeed causing us VALID Apple owers these headaches.

Based on their games with iTunes usage over the last couple of months, I would never own a PALM product! Ughh... Hope a solution is found soon! 🙂

yabo

Level 1

0 points

Oct 5, 2009 10:26 AM in response to beaconfield

Guys, if my experience is any indicator, reformatting, restoring, reseting, disk mode etc, none of these things will make a difference LONG TERM. I've been through all of them, and gotten encouraging results multiple times. However, after more than one synch or more than one or two times trying to work with my iPod, the problems do come back.

I do not want to believe othat Apple has actually released a software update that is physically damaging hardware, but for the time being, I really think this may be happening. All the indicators point to this eventuality. If it is true, then there is no patch or home-fix that Apple can release. This is Possibly why it is taking them so long to even acknowledge our problem (instead of suggesting we buy new iPods etc), because they are realizing that they may have a major rash of folks whose stuff is fried due to their new version of iTunes and that that rash may be pretty **** hard for them to relieve.

Speculation of course, but still. My iPod is F@#%&D. I've luckily got backups and was able, through reformatting, to add SOME of my music back. But, it's frozen again now, and if I do plug it in, it shuts down my entire OS, just just iTunes.

Thanks for letting me share.

Oct 5, 2009 2:18 PM in response to yabo

Yeah, reformatting definitely doesn't work as a long term fix. I can maybe get a few more songs on, maybe a whole album, then it's back to freezing.

Oct 5, 2009 3:07 PM in response to beaconfield

I thought I was special, but reading this thread I guess not. I too had the files corrupted message when I tried to synch my iPod classic 80GB. In my case at least, running a restore and then re-synching seems to have fixed it. Now I'm worried it won't stay fixed. This took hours to complete and I don't relish having to do it again!

Oct 5, 2009 6:49 PM in response to yabo

Ive posted a few different comments in this thread, suffice it to say, nothing has worked. Really apple, why can't you be different? All big companies act this same way, where if they make a mistake they deny it to save themselves. I thought Steve Jobs was a better guy then this, but i think apple wont ever admit they destroied this many ipods. I have thought about replacing my now paperweight that used to be an ipod with a zune, but i figure microsoft will just be the same way. i really would like an apple representative that is reading this to respond, but knowing my big companies they probs wont. I have to think that some apple worker has to be reading this. with something like 6,000 hits someone has to be taking notice, i hope.

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After iTunes 9 upgrade iPod Classic is corrupt without ability to restore