After iTunes 9 upgrade iPod Classic is corrupt without ability to restore

Welcome to the club. Since I've downloaded iTunes 9 I haven't been able to import any C.D.'s. All I get is 'The disk is locked and cannot be written to.' Yet, C.D.'s are able to play in Windows Media Player. I spoke to someone from Apple Tech Support and they had no idea what I was talking about. I'm really not happy now but at this point the best thing that could have happened is that the year is coming up so I have time to get this problem fixed under warranty. If anyone has any ideas how to rectify this problem please let me know.

I am with the same story. Updated itunes 9.0 and now my 80 GB Classic ipod is simply out of work. Shouldn't apple take responsibility to fix the bug or is it a deliberate attempt to corrupt the old ipods and make people buy new ones ? Should the people who trusted apple be duped this way?

I also have a similar problem with my 120GB Classic. It's only 3 months old and since I downloaded iTunes 9 it won't sync. When I watch the iPod itself it connects, syncs for about a minute then tells me it is disconnecting and ready to eject. There doesn't seem to be a problem with the iPod hard drive itself (yet) but it's just bloody infuriating that Apple have released this software without testing it properly and totally ignoring the fact that a huge number of their users are left with a duff iPod! They're almost taking a page out of Microsofts book and releasing glitch-filled software and waiting for the masses to find the faults....although Apple don't seem aware anything is wrong. They must know, but why on earth are they ignoring the problem and their users.

The iTunes 9 problem I can deal with for now seeing as most of my music is still on my iPod, but no response from Apple is downright disgusting. If they just released a statement saying that they are aware of the problem and are working on it, it would calm alot of folk down. Is that too much to ask?

Btw, I downloaded iTunes 8 and it still won't sync..

I totally agree. All apple would have to say is that they are working on fixing the problem. and the most infuriating part of this is that this is apple's support page. They are listening to us, but they refuse to respond.

Apple company ***** they make people buy products and then they dont take care of it i have bough an ipod classic 160 gb a couple of years ago but till date there has been no update after 1.1.2 and when they are again back with the ipod classic 160gb they made and update of 2.0.3 and what will happen to the people who bought the ipod classic 120 gb and the the people who bought early the 160gb goes up for a toss its just rips off peoples money not worth the money to invest in apple support is bad really poor they should think of the support for the customers to keep them satisfied and may be market will automatically increase for them too bad .

Hi day 4 of no ipod and Im going crazy. I truied itunes 9 and sync up my 80 gig ipod..and it stopped with read errors , cant read disc errors and error 1303. Ive checked other sites, even cnet sees the problem, but no one has an answer. I will continue to persue this... I tried re installing itunes 9 and giot to the letter d this time... Please help...APPLE dont disappoint us.

greg

fomanix@hotmail.com

Well, guys...this really isn't going to help...but at the conclusion of my call with Apple Support (way back on page 2), they decided to let me slide since I was so close to the expired warranty date (and they probably realized that they were the reason it was now bricked and not letting me restore).

About 3-4 days after I sent it to them, they sent it back with a brand new back and able to be restored and actually play music!

I didn't post a follow-up since this is a big 'ol YMMV. My advice? Give 'em a call and be polite.

i agree. there's something really wrong with itunes 9. i hope they get a representative to tell us that they're working on it.

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I'm going to talk to Appl-ians in a shop here in Rome and see what they know about the iPOD problem. After which, I'll comb the Apple pages (contracts, instruction books, etc.) to see if there is actually a snail mail address where I can write them a POLITE letter about these problems and .. in case you don't know it, about some radio streaming stations that became unreachable after Snow Leopard's advent (maybe that's just as well, if I can't use my iPOD(!)to the full, anyway).

Is Apple paying any heed to all all our whines or should I say cries ? Will it be really unprofessional for them to admit the mistake and try to fix the mess if possible ?

Before setting off with POD and MAC, I went back to the support page: I went through the basic routine the suggest (wiggling the hold button, holding center and to buttons down to reset, etc. The POD now seems to receive the broadcasts I want, but seems not to want to sync in the playlist categories I had set up in iTunes. Apple suggests that those basic measures (see Support, click on the model in question, then navigate to the what to do before anything else to fix the POD section.

I upgraded to iTunes 9 a few days ago and could not sync my Ipod 160 gb classic any longer. I called Apple and they told me to go to Add/Remove Programs - uninstall Quicktime, Itunes, Apple Update Software, and the Apple Mobile something or other...(can't remember the name -have it at home). They said to restart the computer after this and go to Apple website and download the older 8 version of iTunes. I did that. I asked if all my playlists would still be saved and they said yes..Well, I did all that and nothing was saved. It still would not sync my Ipod even though it "looked" like it was syncing until I got an error message. I disconnected my Ipod with the fear that everything would now be gone, but it hadn't changed. SOOOO.... I actually wrote down all my playlists, etc., went back to the internet and searched. Found a guy who said he put his Ipod Classic into disk mode. (Hold down the Menu and Center button until the apple appears. The press the middle button down again - a check mark will appear)OK then he said to have Itunes open and connect the Ipod, which I did. It took a couple or so hours and still received a couple of error message boxes along the way (which I closed and let the computer continue). All the while I am thinking, "It's loading everything - I can see at the top it's getting the files, but will it stop at the end????")Well, it did work. I'm still not sure what is going to happen when I try to sync next time. I may try it first without putting in into disk mode. I am calling Apple back again today.

I went to the local Apple service point today. The man behind the counter plugged in the iPod, was able to put a few songs on, but noticed that whatever program they use on their Mac on the counter could not see the hard drive. So it is the hard drive he said. And so much bad luck for me, it is out of warranty for 2 weeks.
Back home I plugged the iPod back in (my Windows computer) in usb mass storage mode. Did a harddisk integrety test (standard procedure in Windows) and the disk showed no errors at all.
So there you are, a loyal customer, having bought already 5 iPods and at least convinced 5 others to buy one - out in the cold. "Bad luck, really too bad that it is out of warranty, and just those 2 weeks".
I can't imagine doing anything wrong with the iPod, I keep my computer clean and maintained... One feels so powerless when the big company says 'huh, dunno, your problem'.

Hey,
i had something different, after syncing it just sort of lost all my album arts and so cover flow is boring and in split screen it just says the ammount of songs i have 😟 but thakfully no complete freeze and i'm not gonna sync it up to itunes 9 anymore
😮 good luck 2 all you people

Hendrake wrote:
One feels so powerless when the big company says 'huh, dunno, your problem'.

Man, I hear what you're saying. Especially when you might not have the means to "get another iPod" (as another poster was told by an Apple rep towards the beginning of this thread).

Sure, if you're a rich person with disposable income who hasn't been affected by this current recession or a "celebrity" who gets free Apple stuff for attending some event or requesting it through their "people", but i'm sure most of us here don't fall into either category. So, to be told you'll have to drop another $200-300 to fix something that was not your fault is just plain insulting.