Error: iTunes requires a newer version of Apple Mobile Device Support.

Question

Level 1

6 points

Error: iTunes requires a newer version of Apple Mobile Device Support.

Yesterday, I upgraded to iTunes 9 x64 (running Windows 7). The installation went fine and iTunes seemed to be working great until I plugged in my iPhone. When I plug it in, rather than showing up under my devices, I get an error message popping up:

iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.

( picture: http://imgur.com/HdJSx.png )

I have tried to uninstall the Apple Mobile Device Support with little success and tried running the repair for the iTunes install, but I still have failure. I am worried about losing all of my iTunes data if I uninstall - I recently switched over to a different OS installation and copied my iTunes config information (XML docs and stuff) - it kept my library intact, but sneakily reset my iPhone to a way old configuration and deleted most of my data from it.

So... (1) has anyone else run into this and overcome it, and (2) how can I follow the directions [uninstalling/reinstalling] without losing my data, computer authorization with iTunes, etc.?

Thanks

Custom-built PC, Intel Core 2 Quad Q6600, 8GB RAM, Other OS, Windows 7

Posted on Sep 10, 2009 9:55 AM

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Answer 1

Sep 10, 2009 10:42 PM in response to pauldaly1982

FYI:

It was suggested to me that I try installing the latest version of the iPhone Configuration Utility (2.1)
http://www.apple.com/downloads/macosx/apple/application_updates/iphoneconfigurat ionutility21forwindows.html

The installation took forever and then bombed out at the end.

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Answer 2

Sep 10, 2009 3:59 PM in response to eouw0o83hf

No helful information for you im afraid but i have just upgraded to iTunes 9.0.0.70 having firmwared my iPhone to 3.1 and am getting the same issue.

My PC is a recently rebuilt 32bit Vista installation which has untill now been running without issue.

I did notice when installing iTunes, it seemed to take ages to install and at one point performed a "roll-back" before completing "successfully".

Information on the forums points to other people having this issue in the past with no further assistance from apple and winding up rebuilding pc's 😟

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Answer 3

Sep 10, 2009 4:14 PM in response to eouw0o83hf

I am having the EXACT same problem. I'm running Windows 7 (RTM), install iTunes 9 and then I get the same error when connecting my iPhone.

I've tried uninstalling/reinstalling everything Apple with no success.

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Answer 4

Thrak

Level 1

0 points

Sep 10, 2009 9:53 PM in response to pauldaly1982

I just upgraded my Itunes and am now getting the same error message. I too am running Windows 7 Ultimate RTM. I haven't tried uninstalling/reinstalling yet. I will try it tomorrow when I get home from work, if nothing else has turned up in the forums.

Please post if you find a fix.

Thanks

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Answer 5

Sep 11, 2009 4:37 AM in response to eouw0o83hf

Here's what worked for me:
1. Uninstall Apple Mobile Device Support (AMDS).
2. Restart computer.
3. Repair iTunes v9 install. (This should reinstall latest AMDS.)
4. Plug in iPod.

If that didn't work for you then:
5. Repeat 1 & 2 if AMDS present.
6. Uninstall iTunes v9.
7. DO NOT REBOOT COMPUTER.
8. Reinstall iTunes v9. (No data should be lost.)
9. Plug in iPod

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Answer 6

Thrak

Level 1

0 points

Sep 11, 2009 4:59 PM in response to TheMaineMan

Ok, here is what seems to have worked for me. I was not able to uninstall AMDS from the control panel, because it was generating a fatal error. I then stopped all apple related services, and then did a repair installation. This allowed me to uninstall AMDS, but when I went to repair Itunes...it didn't reinstall AMDS.

I then uninstalled everything related to Apple, Itunes, Bonjour, Apple software update, Apple application support, the Iphone Configuration utility. I then installed Itunes 9 from the downloaded file, and it opened fine. I then connected my iphone and it synced fine as well. It's downloading the 3.1 firmware now and I will disconnect and reconnect once that is installed to make sure it's all still working.

Hopefully this works for the rest of you.

p.s. I didn't reboot at all during the uninstall of all services and reinstall.

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Answer 7

Sep 11, 2009 5:48 PM in response to Thrak

I have the same problem as everyone else here. I have Vista 32 and none of the advice here has worked for me. I've spent hours on this now. It's very frustrating.

Thanks for the advice, but I'm interested to hear any other ideas. Thanks!

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Answer 8

manu214

Level 1

0 points

Sep 13, 2009 1:40 PM in response to eouw0o83hf

Hi Guys. Listen to what worked for me
- Go to Control Panel/Administrative Tools/Services/ and stop Aple Mobile device service from running
- Then go to C:\ProgramData\Apple\Installer Cache and delete all previous Apple Mobile Device Support folders that contains installation archives
- Extract AppleMobileDeviceSupport.msi from iTunesSetup.exe using WinZip or anything else
- Run the msi et voila Everything works fine when you open Itunes and connect your phone or pod

I suppose that the existence of Installer cached items wouldn't let the installation included in iTunesetup.exe to complete
Hope it ill work for you
Cheers

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Answer 9

dg3274

Level 1

4 points

Sep 13, 2009 11:03 PM in response to manu214

I have Windows Vista 64 bit and Apple Mobile Device support will not install no matter what. It gets to the end of the "copying new files" stage and then starts the "rolling back action" and ends saying "the installer encountered errors before Apple Mobile Device support could be configured."

All of the other components of iTunes 9 installs just fine but without AMDS I can't connect my phone. I've tried everything posted so far and no luck. Looks like I may be stuck going back to iTunes 8.

Message was edited by: dg3274

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Answer 10

Sep 14, 2009 9:24 PM in response to manu214

Worked beautifully in Windows 7 7100. One more note to extract the files you need.

*Start - Run*

*C:\Path\To\iTunes64Setup.exe /extract C:\Any\Path*

You could use %TEMP% for any path if you want.

Nice work manu214

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Answer 11

justin78

Level 1

0 points

Sep 14, 2009 10:30 PM in response to jim_shank

I still have a problem with AMDS. I have uninstalled iTunes, Quicktime, and the rest of the items called out in the apple KB and deleted the installer cache. Then I ran reg cleaner and windows install cleanup. I rebooted and then reinstalled iTunes. Everything seemed to install properly, but then when I plug in the iPhone, I get the same message "iTunes needs a newer version of AMDS". I then tried running the AMDS file that I extracted, but it does a rollback at the very end and gives me a message that the system was not modified. Same thing when I have tried to install the iPhone configuration utility.

I am at a loss now. Have I missed something????????

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Answer 12

pjordan

Level 1

0 points

Sep 15, 2009 1:50 PM in response to dg3274

Same problem here running Vista Ultimate x64, SP2.

I even tried running the AMDS installer from an elevated admin command prompt, and that didn't do the trick either.

Looking in the event viewer where the MSI installer reports the fail, I found the following (under the details tab):

EventData

Product: Apple Mobile Device Support -- Installation failed.
(NULL)
(NULL)
(NULL)
(NULL)

7B39454643343045332D354633312D344637352D383434352D3238363237334637344438457D

Binary data:

In Words

0000: 4645397B 45303443 46352D33 342D3133
0008: 2D353746 35343438 3638322D 46333732
0010: 38443437 7D45

In Bytes

0000: 7B 39 45 46 43 34 30 45 {9EFC40E
0008: 33 2D 35 46 33 31 2D 34 3-5F31-4
0010: 46 37 35 2D 38 34 34 35 F75-8445
0018: 2D 32 38 36 32 37 33 46 -286273F
0020: 37 34 44 38 45 7D 74D8E}

Anyone have any suggestions?

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Answer 13

pjordan

Level 1

0 points

Sep 15, 2009 2:17 PM in response to pjordan

Ok, I found the fix (at least for me) to get AMDS to install on Vista Ultimate x64.

I had to log in to the Adminstrator account and run the installer from an elevated command prompt.

Yes, I know it shouldn't matter since I tried running it from an elevated command prompt from within my regular account (which should be the same thing), but it did.

Try that dg3274 and see if it works.

Cheers,
pjordan

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Answer 14

Sep 16, 2009 5:22 AM in response to eouw0o83hf

I've tried:
- stopping the mobile device service
- uninstalling mobile device support (although it finishes without error, it still shows up in the Control Panel program list)
- I cannot extract the msi installer from iTunesSetup.exe. ZipGenius says the archive is invalid.

What now?

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Answer 15

Sep 17, 2009 11:35 AM in response to Kent McPherson

Manu214: That did the job, thank you.

Those of you having trouble extracting the installer archive, try 7zip, a popular open-source freeware archive manager. ( http://www.7-zip.org/)

The rest is as Manu214 stated:

1) Exit iTunes.
2) Stop the service via the control panel (or you can go to Start->Run and type "services.msc" without the quotes).
3) Delete C:\ProgramData\Apple\Installer Cache\Apple Mobile Device Support .
4) Right click and extract the iTunes64 installer to a folder.
5) Execute AppleMobileDeviceSupport64.msi
6) Start the Apple Mobile Device Support service back up

After this you should no longer see the message when connecting your iPod to iTunes9.

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