Error: iTunes requires a newer version of Apple Mobile Device Support.

Yesterday, I upgraded to iTunes 9 x64 (running Windows 7). The installation went fine and iTunes seemed to be working great until I plugged in my iPhone. When I plug it in, rather than showing up under my devices, I get an error message popping up:

iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.

( picture: http://imgur.com/HdJSx.png )

I have tried to uninstall the Apple Mobile Device Support with little success and tried running the repair for the iTunes install, but I still have failure. I am worried about losing all of my iTunes data if I uninstall - I recently switched over to a different OS installation and copied my iTunes config information (XML docs and stuff) - it kept my library intact, but sneakily reset my iPhone to a way old configuration and deleted most of my data from it.

So... (1) has anyone else run into this and overcome it, and (2) how can I follow the directions [uninstalling/reinstalling] without losing my data, computer authorization with iTunes, etc.?

Thanks

Custom-built PC, Intel Core 2 Quad Q6600, 8GB RAM, Other OS, Windows 7

Posted on Sep 10, 2009 9:55 AM

23 replies

grashelm

Level 1

0 points

Oct 2, 2009 8:03 PM in response to tekkdrone

Unfortunately, deleting amds from the cache did not work. When I run the amds .msi, it continues to roll back before completing. Oh well...I absolutely refuse to reinstall windows to solve this problem. I will figure it out...eventually 🙂

proudtog

Level 1

0 points

Dec 23, 2009 1:05 PM in response to tekkdrone

I'm only a simple old TOG. I can't get Apple Mobile Device Support to load either. The question is when you type 'services.msc', exactly what service are you stopping? I got a long list, and I am sure you did not mean all of them. I am proud of myself for finding the AppleMobileDeviceSupport64.msi

Sep 11, 2009 6:54 AM in response to TheMaineMan

P.S. BTW, I also disabled my COMODO firewall just in case this caused the original problem with the AMDS iTunes 9 install.

Sep 11, 2009 5:55 PM in response to Matthews77

I wound up getting it to work by doing a system restore and trying again. I know it's not the answer anyone wants to hear, but it worked for me.

Thrak

Level 1

0 points

Sep 11, 2009 7:59 PM in response to pauldaly1982

I just disconnected and reconnected my iphone several times and it has not generated the error again. Itunes now opens when I connect the iphone too, which wasn't working before in Windows 7.

Sep 14, 2009 4:37 PM in response to manu214

Manu214:
You are a genius. That worked perfectly for me. Thank you!!

Message was edited by: citizencain

Sep 20, 2009 5:22 PM in response to tekkdrone

7zip was the key for me. This allowed me to extract the mobile device support msi file and reinstall. I'm now working again. Thanks!

Dec 9, 2009 5:08 AM in response to jim_shank

Manu214's advice has worked for me, but now when i plug my ipod in i keep getting messages from windows about mobile device support not responding but it stays the same whenever i restart it etc

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Error: iTunes requires a newer version of Apple Mobile Device Support.