Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

Error: iTunes requires a newer version of Apple Mobile Device Support.

Yesterday, I upgraded to iTunes 9 x64 (running Windows 7). The installation went fine and iTunes seemed to be working great until I plugged in my iPhone. When I plug it in, rather than showing up under my devices, I get an error message popping up:

iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.

( picture: http://imgur.com/HdJSx.png )

I have tried to uninstall the Apple Mobile Device Support with little success and tried running the repair for the iTunes install, but I still have failure. I am worried about losing all of my iTunes data if I uninstall - I recently switched over to a different OS installation and copied my iTunes config information (XML docs and stuff) - it kept my library intact, but sneakily reset my iPhone to a way old configuration and deleted most of my data from it.

So... (1) has anyone else run into this and overcome it, and (2) how can I follow the directions [uninstalling/reinstalling] without losing my data, computer authorization with iTunes, etc.?

Thanks

Custom-built PC, Intel Core 2 Quad Q6600, 8GB RAM, Other OS, Windows 7

Posted on Sep 10, 2009 9:55 AM

23 replies

pjordan

Level 1

0 points

Sep 15, 2009 1:50 PM in response to dg3274

Same problem here running Vista Ultimate x64, SP2.

I even tried running the AMDS installer from an elevated admin command prompt, and that didn't do the trick either.

Looking in the event viewer where the MSI installer reports the fail, I found the following (under the details tab):

EventData

Product: Apple Mobile Device Support -- Installation failed.
(NULL)
(NULL)
(NULL)
(NULL)

7B39454643343045332D354633312D344637352D383434352D3238363237334637344438457D

Binary data:

In Words

0000: 4645397B 45303443 46352D33 342D3133
0008: 2D353746 35343438 3638322D 46333732
0010: 38443437 7D45

In Bytes

0000: 7B 39 45 46 43 34 30 45 {9EFC40E
0008: 33 2D 35 46 33 31 2D 34 3-5F31-4
0010: 46 37 35 2D 38 34 34 35 F75-8445
0018: 2D 32 38 36 32 37 33 46 -286273F
0020: 37 34 44 38 45 7D 74D8E}

Anyone have any suggestions?

pjordan

Level 1

0 points

Sep 15, 2009 2:17 PM in response to pjordan

Ok, I found the fix (at least for me) to get AMDS to install on Vista Ultimate x64.

I had to log in to the Adminstrator account and run the installer from an elevated command prompt.

Yes, I know it shouldn't matter since I tried running it from an elevated command prompt from within my regular account (which should be the same thing), but it did.

Try that dg3274 and see if it works.

Cheers,
pjordan

Sep 16, 2009 5:22 AM in response to eouw0o83hf

I've tried:
- stopping the mobile device service
- uninstalling mobile device support (although it finishes without error, it still shows up in the Control Panel program list)
- I cannot extract the msi installer from iTunesSetup.exe. ZipGenius says the archive is invalid.

What now?

Sep 17, 2009 11:35 AM in response to Kent McPherson

Manu214: That did the job, thank you.

Those of you having trouble extracting the installer archive, try 7zip, a popular open-source freeware archive manager. ( http://www.7-zip.org/)

The rest is as Manu214 stated:

1) Exit iTunes.
2) Stop the service via the control panel (or you can go to Start->Run and type "services.msc" without the quotes).
3) Delete C:\ProgramData\Apple\Installer Cache\Apple Mobile Device Support .
4) Right click and extract the iTunes64 installer to a folder.
5) Execute AppleMobileDeviceSupport64.msi
6) Start the Apple Mobile Device Support service back up

After this you should no longer see the message when connecting your iPod to iTunes9.

Sep 20, 2009 5:22 PM in response to tekkdrone

7zip was the key for me. This allowed me to extract the mobile device support msi file and reinstall. I'm now working again. Thanks!

grashelm

Level 1

0 points

Oct 2, 2009 8:03 PM in response to tekkdrone

Unfortunately, deleting amds from the cache did not work. When I run the amds .msi, it continues to roll back before completing. Oh well...I absolutely refuse to reinstall windows to solve this problem. I will figure it out...eventually 🙂

Dec 9, 2009 5:08 AM in response to jim_shank

Manu214's advice has worked for me, but now when i plug my ipod in i keep getting messages from windows about mobile device support not responding but it stays the same whenever i restart it etc

proudtog

Level 1

0 points

Dec 23, 2009 1:05 PM in response to tekkdrone

I'm only a simple old TOG. I can't get Apple Mobile Device Support to load either. The question is when you type 'services.msc', exactly what service are you stopping? I got a long list, and I am sure you did not mean all of them. I am proud of myself for finding the AppleMobileDeviceSupport64.msi

Error: iTunes requires a newer version of Apple Mobile Device Support.