Previous 1 2 3 Next 32 Replies Latest reply: Nov 2, 2010 12:42 AM by Varun Joshi
wallflower71327 Level 1 (0 points)
OKay. I am in /tears/ from frustration at this point. Apple support has not been helpful in the least.
When I try to buy anything from iTunes or look at my account into I get the following error:
We could not complete your iTunes store request. An unknown error occured (-9812). There was an error in the iTunes store. Please try again later.
Then when I try to fo go the redeem page I get:
We could not complete your iTunes store request. An unknown error occured (-9812). There was an error in the iTunes store. Please try again later.

Also, when I try to use my iPhone to redeem my code the Redeem button doesn't even appear. Please please help!

Windows Vista
  • tehb2 Level 1 (0 points)
    I want to say I have the same problem. It used to be error -9812 but I downloaded the new itunes software and now its -1202; I hoped my problem would be solved with the download but obviously not.

    The frustrating part is that everything worked fine before the error occurred. I am on a very tightly secured computer network, but downloading music and such is something that is let by and worked normally before (in case that seems like it could be an issue).

    Also, I've looked up the solutions to this problem and they didn't work. I use vista, and a lot of the solutions are listed for XP. When I try them out either I can't follow the same instructions due to differences in the OS, or files that are in one aren't in the other. Several talk about .dll files, and one in particular (depending on which solution I've looked at - others have more of this) is said not to even exist on the computer: initpki.dll I thought maybe that was a problem so I downloaded it, put it in the right folder, but got the same thing.

    Please, please someone figure out how to solve our problem. I used the itunes on another PC of mine, but my laptop (which is all I have with me right now) has this issue. I have $50 in gift certificate balance on itunes but i can't use it where I am now due to this issue
  • NexgenRalph Level 1 (0 points)
    I have the same issue. called Apple, was told to unistall all Apple programs, reboot and then reinstall iTunes9. did all that and no dice! call support again spend 30 minutes with him then he transfered me to a closed department!! wow i was irritated.
    poked around myself, then low and behold I FIXED IT!
    CHECK YOU COMPUTERS SYSTEM DATE AND TIME.
  • NexgenRalph Level 1 (0 points)
    I have the same issue. Called Apple, was told to unistall all Apple programs, reboot and then reinstall iTunes9. Did all that and no dice! Call support again spend 30 minutes with him then he transfered me to a closed department!! Wow I was irritated.
    Poked around myself, then low and behold I FIXED IT!
    CHECK YOU COMPUTERS SYSTEM DATE AND TIME. mine was set to 7/3/08. once i reset to the proper date and time, ZERO ISSUES!!
    I hope this helps you!
  • ckmendels Level 1 (0 points)
    Same Error 1202 issue with XP...Last go around with Itunes 8 it was an Internet Explorer issue but took a look and this is a different issue.

    Help is much appreciated. Ken
  • tehb2 Level 1 (0 points)
    I only wish it was that simple, but my date and time are spot on.
  • tehb2 Level 1 (0 points)
    When I try to buy a song, its error -9812, but when I try to check my account, its error -1202.
  • wallflower71327 Level 1 (0 points)
    Exactly! my date and time settings are fine and I'm still getting the errors.
  • Mike P. Ryan Level 1 (0 points)
    Three things:

    1. If you look a the Certificates snapin for your 'Local Computer' in MMC and only find a few Trusted Root Certificates then you should run the Microsoft May 2009 Trusted root certificate update from here: http://www.microsoft.com/downloads/details.aspx?FamilyID=f814ec0e-ee7e-435e-99f8 -20b44d4531b0&displaylang=en

    The above fixed the 8192 problem for at least one person that I know of.

    As a matter of fact it wouldn't hurt to re-run that whether you think you're missing Ceritificates or not.

    2. If you ever had your computer connected to an Active Directory domain then there might be a problem with your Certificate policy. The Local Computer Policy MMC snap-in might show you some settings that you can fiddle with.

    This fixed a raft of problems for people to do with updates and sign-ins an so on.

    3. Apple now have a support document that points to to an MS knowledgebase article on how to troubleshoot certificate problems on Vista. It's long and involved and the final step if nothing has worked is a reinstall. You should check out the article here: http://support.microsoft.com/kb/822798

    This last one was presented as a solution to problems that were fixed by the first two so try those first.

    Best of luck!

    Message was edited by: Mike P. Ryan. Typotastic!
  • sweetcheeks96 Level 1 (5 points)
    Mike, thanks for the tip! You fixed my problem. Finally I can buy music again!
  • AppeltjeEitje Level 1 (0 points)
    Hi Mike, many thanks for the tips. Didn't know exactly what I did, but the problem is fixed! No more errors. : )
  • wizzbert Level 1 (0 points)
    I am glad the XP solution worked, I scanned the same suggestion in step 1 has nothing for Vista.
    The suggestion for vista in step 3 is the as I started with, though I am not doing a full reinstall.
    Thanks for the help though!
  • Louis Christie Level 1 (0 points)
    The First suggestion worked for me, even though i am running vista, you should try it.
  • MusicFan93 Level 1 (0 points)
    I'm having a SIMILAR problem! the new itunes is giving me "error -95"? i think? It won't sync the rest of my songs because it says error. I tried going through the discussion boards, and found nothing. SOME ONE PLEASE HELP! I have a itouch 2nd gen. Itunes is acting weird x.x I mean when I first upgdated it, itunes synced my songs but only 119 of them. I still have like 200 more to go. ANY HELP?!

    Please & Thank You!
  • jenbrooks123 Level 1 (0 points)
    I got around the 1202 error with a pretty easy fix. Right click on "redeem" on the itunes home page. It will give you a choice to open or copy - choose "copy this link". Then paste it into a new internet explorer window. Accept the security prompt then it should load up the space to put your code in.
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