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Level 1

0 points

Updated to itunes 9: now Airtunes won't connect,

I unfortunately do not recall the last version of itunes I had.... it wasn't very old though.

The only reason I updated to 9 last night was the itunes store forced me to in order to get a new episode. Anyways...

after the update, upon starting iTunes, i get this dialogue:

"The software required for communication with this ipod is not installed correctly...."

Then it asks me if I want it to repair. I say yes and it supposedly repairs it. If I restart itunes, it will say this error every single time.

I also cannot connect to my Airpor Express as a speaker output. it is listed, and when I select it, it brings up the 'connecting' dialogue which goes on FOREVER until I cancel it. ***?!?

I've uninstalled itunes, apple application support AND apple mobile device support and reinstalled itunes. I've unplugged the airport express; re-configured it using the Airport utility, updated the firmware and still I have both of these problems after all this.

WHY OH WHY did itunes make my update to download new store episodes...

Can anybody help me diagnose this?

Thanks
Ryan

Message was edited by: Ryan Brucks

Dell T7400, Windows Vista

Posted on Sep 10, 2009 9:01 PM

119 replies

ArchiTex

Level 1

10 points

Nov 4, 2009 10:13 AM in response to Kenneth Kirkpatrick

Me too...I overlooked the fact that this thread was Windows, but it's my Macbook and my express wireless system trying to use airtunes that is messed up.

Nov 6, 2009 8:46 AM in response to Ryan Brucks

I have solved this problem on both of my Windows PCs!

The inability to connect was due to the McAfee firewall settings on both machines. My settings were originally set to allow iTunes and iTunes Helper full access, with Service port UDP 5353 forwarded as described elsewhere.

I REMOVED all of these settings, expecting to reset them. Instead, AirTunes connected to remote speakers on both machines without the McAfee firewall asking for permission. Windows Vista firewall asked for permission, which I granted, and all is well.

cwitho

Level 1

0 points

Nov 6, 2009 10:00 AM in response to Ryan Brucks

I had the same problem but THIS FIXED IT FOR ME
Go to Airport Utility and select Manual Set Up
Go to Advanced and select IPv6
Change from Link-Local only to NODE
Airport Express will be temporarily unavailable but when it re-booted my speakers were back!!!

jdmjdm

Level 1

0 points

Nov 8, 2009 11:28 AM in response to cwitho

Thanks for this post. This solution worked for me too. At last.

Nov 13, 2009 6:23 AM in response to cwitho

Our iMacs, which are connected to an AirPort Extreme BaseStation via ethernet have been able to use AirTunes fine since the update to 10.6 but not our MacBook Pros connecting wirelessly to the airport net. Changing the IPv6 settings to NODE fixed this for us as well, but not until this setting was changed in both the AirPort Express connected to the AV System and in the AirPort Extreme which controls the network.

Thanks for passing along the fix!

bakaka

Level 1

0 points

Nov 16, 2009 12:06 PM in response to Evangelos Christodoulou

I had the same situation, and Vangelis' solution fixed the problem for me (trashing SystemConfiguration files, restart with apple-option-p-r)!

If you are a Mac user, I strongly recommend you try it.

Using OS X 10.6.2, and iTunes 9.

kddpop

Level 1

0 points

Nov 20, 2009 4:35 PM in response to bakaka

this is a strange one.
airtunes worked fine last night.
today after work, no music.
no changes, no downloads, no installs, no upgrades. just silence and the "network failed" message.
all firewall setting checked and open.
i trashed plists and zapped pram.
i rebooted everything.
still silent.

Nov 21, 2009 2:47 PM in response to Ryan Brucks

SOLVED!

I was having this exact problem. I have an Airport Extreme in my office and an Airport Express in my bedroom and living room. Both Airport Expresses are connected to stereos and neither of them were working after the iTunes 9 upgrade.

I just got off the phone with Apple Tech Support and they helped me fix it. In Airport Utility, in the "Wireless" tab, she had me change the channel from 11 to channel 4. She says that channels 1, 9 and 11 are the most frequently used channels and therefor most likely to experience interference. Since I have them set up using a WDS network, I had to change the channels on the Airport Expresses before I changed it on the Airport Extreme. Updated them all and...

...my house is bumping with music. Aaaaahhhhh...

Good luck!

kddpop

Level 1

0 points

Nov 21, 2009 3:02 PM in response to Sonomagreen

i will try this solution.
but i think mine is a more esoteric problem.
i am able to (and currently am) streaming music wirelessly to my stereo through my tv and it works flawlessly.
so i think my issue is with the airport express. although it is working fine as a print server.
thanks for the reply and i'll try your fix in a few minutes.

kddpop

Level 1

0 points

Nov 21, 2009 3:13 PM in response to kddpop

WOOT
resolved.
changed to channel 4.
music is a flowin.
thanx!!

JonBruc

Level 2

216 points

Nov 21, 2009 7:38 PM in response to Ryan Brucks

If you are running multiple Airports: Check that each has its own IP address.

After experiencing the "network connection failed error today, I went back and checked the settings on my Airport express. I set the wireless connection sharing on the Airport Express connected to my router to Off (bridge mode), and my other Airport Express w/Airtunes began working again.

*PowerBook G4 running 10.5.8 to AirPort Expresses running 6.3

Nov 26, 2009 5:45 AM in response to Ryan Brucks

Thanks for all the suggestions. Neither worked over time.
Config: TimeCapsule / airport express all latest software versions - osx 10.6.2 / itunes 9.0.2

Checked and tried almost everything which was suggest in this and other forum posts (IPv6 off, Channel number, reboot, power off all network components etc - http://discussions.apple.com/thread.jspa?threadID=2173022) nothing seems to have a lasting effect.
Put everything back in original config and now it also works (!?). But for how long is the question.
All the solutions mentioned just seem to be a temporary patch to an underlying problem which hasn't been determined/fixed yet. And I agree with some of you that its an iTunes 9 problem.

I have my hopes on a iTunes 9.0.3 release. If anybody has better ideas, let me know!

Thanks again!

Nov 26, 2009 11:08 AM in response to petegas4life

petegas4life wrote:
I tried everything, rebooting, restarting airport express. then I tried something that should not have done anything, but did: I restarted my airport extreme base station (the airtunes speakers are NOT connected to this, it is simply my main router, and seemed to be working fine).

Voila, problem solved. weird.

Thank you for this. Nothing else was working. Who would have thought that reseting the wireless base station used to connect to the internet (airport extreme) would have made the difference in streaming to an entirely different base station (airport express).

iq2hi4u

Level 1

0 points

Nov 28, 2009 5:01 PM in response to Ryan Brucks

This is indeed a strange issue. None of the suggested fixes/work-arounds work for me. For the record the Airtunes function has never worked for me using iTunes 9.0.2 on my MBP 10.6.2. I will pull out another MBP to test alternate versions of iTunes to verify where the functionality was broken. But until then...

Observations: After connecting to my Airport Express with iTunes and playing music I notice that there is NO network activity from the iTunes application. I downloaded the Airfoil trial and started up the program. Connected to my Airport Express with it and to my surprise after pressing play in iTunes I see 100+ kbps network traffic. This is repeatable and reliable. I would like to see a fix for this issue since I do not want to (nor should I need to) invest in a 3rd party application to get functionality I have already paid for.

So, Apple, what's wrong with iTunes 9? It will be nice to understand more on this issue and the openness is appreciated by the user community.

Dec 7, 2009 11:04 AM in response to Joe-ri

Hello Joe-ri,

I have a differtent problem.
I installed a AE firmware 6.3, connected to my Wifi, audiojack to my stereo.
My problem is that i can't find at any place how to select remote speakers in iTunes.
The option in preferences for iTunes to look for remote speakers is ON.

I tried a hundred times now but nothing works.
Do you have a solution for me?

My iTunes version is 9.0.2.

Mike

Updated to itunes 9: now Airtunes won't connect,