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Updated to itunes 9: now Airtunes won't connect,

I unfortunately do not recall the last version of itunes I had.... it wasn't very old though.

The only reason I updated to 9 last night was the itunes store forced me to in order to get a new episode. Anyways...

after the update, upon starting iTunes, i get this dialogue:

"The software required for communication with this ipod is not installed correctly...."

Then it asks me if I want it to repair. I say yes and it supposedly repairs it. If I restart itunes, it will say this error every single time.

I also cannot connect to my Airpor Express as a speaker output. it is listed, and when I select it, it brings up the 'connecting' dialogue which goes on FOREVER until I cancel it. ***?!?

I've uninstalled itunes, apple application support AND apple mobile device support and reinstalled itunes. I've unplugged the airport express; re-configured it using the Airport utility, updated the firmware and still I have both of these problems after all this.

WHY OH WHY did itunes make my update to download new store episodes...

Can anybody help me diagnose this?

Thanks
Ryan

Message was edited by: Ryan Brucks

Dell T7400, Windows Vista

Posted on Sep 10, 2009 9:01 PM

Reply
119 replies

Dec 12, 2009 4:35 AM in response to petegas4life

"I tried everything, rebooting, restarting airport express. then I tried something that should not have done anything, but did: I restarted my airport extreme base station (the airtunes speakers are NOT connected to this, it is simply my main router, and seemed to be working fine).

Voila, problem solved. weird."

likewise worked here
set up: 10.5.8, itunes 9.0.2

Jan 31, 2010 5:00 AM in response to Ryan Brucks

Hi

I have airport express attached to my network via ethernet. Since upgrading to v9 I had problems connecting my 3GS to the airport express but having added a couple of ports in my AVG firwall I can now connect.

Like everyone else however I get the error message '....can't connect to remote speaker'. Worked OK on previous version of iTunes, so I think this is a bug. Pain in the a**s though, listening to music from my PC in my living room using my iPhone as a remote was the ONLY reason I bought the Airport express.

I gues we have to wait for a fix from Apple

Mar 7, 2010 9:04 AM in response to iq2hi4u

I hope this helps, but I get the same problem/error on my MacBook Pro running Snow Leopard (all updates, most current version of iTunes) when trying to stream music to a remote speaker - but when I use Windows 7 via bootcamp it works like a charm. It also works from my Dell PC in our bedroom. I still can't fix it on the Mac side and can't understand how the same machine, same hardware, same airport setup can work on windows but not on the mac os - hopefully this info helps people.

Mar 22, 2010 9:52 AM in response to Ryan Brucks

""I tried everything, rebooting, restarting airport express. then I tried something that should not have done anything, but did: I restarted my airport extreme base station (the airtunes speakers are NOT connected to this, it is simply my main router, and seemed to be working fine).

Voila, problem solved. weird."

likewise worked here
set up: 10.6.2, itunes 9.0.3""

This also worked for me. Hope it works for others.

Apr 2, 2010 6:52 PM in response to Ryan Brucks

Mark one more down for Airtunes with iTunes 9 not working on Vista, but working on Mac OS X 10.4.

I have my router plugged directly into the Express, so I don't think there would be any network interference.

I just setup the network a month ago, but this is a problem that has been going on since September?!? ***? (aside: wow, Whiskey Tango Foxtrot is censored...)

May 3, 2010 1:36 PM in response to Ryan Brucks

I had a similar issue where my Mac could connect to my AirPort Express AirTunes, but my Apple TV could not. Prior to the last upgrade, everything was working fine.

Meanwhile, my MacBook had no problems connecting to the AirTunes speakers.

Rebooting my AirPort Extreme router seems to have fixed the problems between my AirPort Express and Apple TV - even though I can't see how it could be involved.

All devices are up to date as much as I can update them; MacBook Pro, Apple TV, Airport Extreme, Airport Express

Aug 15, 2010 9:24 AM in response to Ryan Brucks

I found that if i shut my secondary firewall (windows7 has one and bitdefender which i use for virus protection also has one) that this problem resolved itself. once i shut the bit defender firewall the remote speakers box popped back up the firewall on also blocked my iphone from being able to remotely run itnes another problem i fixed by shutting the firewall in bit defender

Sep 12, 2010 1:51 PM in response to Ryan Brucks

Having already figured out my Airtunes/ITunes8 install and WRT610n with SPI enabled don't work well together I thought I was good.

However I upgraded to ITunes 9, and everything broke, then hopefully again to ITunes 10, still broke. Symptoms were Airport Express speakers would show up in ITunes multiple speaker dialog just fine, but they were 'disabled' I couldn't select them.

Well I think I figured out why mine broke, thanks to Airfoil... But I'm not super happy with the solution.

I'm running Vista with ITunes 10 on a Low-user Privilage account. The connectivity diagnostics in ITunes were next to useless - they showed everything green/ok.

That AE showed up in the dialog tells me that the Bonjour multicast discovery was working just fine. Just they refused to connect - made me wonder about TCP settings and firewalls.

I've been through every setting on both software and hardware firewalls, to the point where I disabled them both just in case. No soup. I've scoured IPv6 from my entire network too following the same chain of thought. No soup.

However, as a last ditch thought, I ran Airfoil to see if it could connect to the same speakers. It discovered them ok, but then refused to connect, with a real exception error dialog when I tried. I didn't have sufficient privileges to open the socket.

Hmm "Permissions" I though I ran Airfoil using "Run As Administrator" and it started and connected to AE immediately with no fuss or errors.

I tried the same with ITunes, more messy since it is an embedded shortcut, finding ITunes.exe and right-clicking "Run As Admin". It started just fine, discovered the speakers, and connected - success!

Well not really... Running "as admin" really means loading the Administrator user's profile, settings etc..., such that ITunes only loads Administrators library, not the library of the current user. And of course running ITunes in an elevated privilage is a big security risk.

The converse, elevating the current LUA user to Admin is equally unpalatable, I'm not giving my kids admin permissions - its already prevent viruses multiple times.

ITunes developers - I've not isolated what permission ITunes users need for this to work, but if need a repro I can help.

Updated to itunes 9: now Airtunes won't connect,

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