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iPhone 3G, upgrade to 3.1 now no visual voicemail

I upgraded my 3G to 3.1 yesterday. Now my visual voice mail is no longer working. Not only that but when you go to Setting-General-Network-Cellular Data Network, the VVM section has disappeared.

I've tried resetting Network Settings a few times but that doesn't help. I did a restore to backup as well and that hasn't helped. Since I upgraded to 3.1 I'm now running AT&T carrier 5.0.

Any help would be much appreciated. I'm afraid to bring iPhone

iPhone 3G, 3.1 upgrade

Posted on Sep 12, 2009 12:44 AM

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54 replies

Sep 18, 2009 3:36 AM in response to jdrobnsn

I too lost my VVM after the 3.1 upgrade, but after deleting the benm file (man, that was nice while it lasted! Maybe a new one will come out...), I seem to have lost all of the VVM's that were stored :-/ Anyone else have this happen or know how to get them (or the messages that people supposedly left over the past few days) to show up? Thanks!

Sep 18, 2009 9:41 AM in response to Ninerlou

I did all of this. Updated the with the .ipcc file.

VVM restored... but NOW... I the device becomes a zombie intermittently... no VVM, no incoming calls...can't sent sms, can't make outgoing calls...

a hard restart fixes it for a time, but, eventually it gets zombified again.

Any of you have this problem as well?

there is a discussion here:

http://discussions.apple.com/thread.jspa?threadID=2151766&tstart=0

but, I didn't find a clear answer there either.

Sep 20, 2009 3:30 PM in response to Karth Vahlnar

Karth Vahlnar wrote:
...

Responding to your unedited post - AT&T charges $0.01/KB for data usage without or in excess of plan coverage. 100MB, likely as small fraction of what many have used with tethering hacks, generates a fee of $1024 (1 GB = $10,487.76) - well into the felony theft range. Whether they would criminally prosecute, bill/sue you for what you owe, and terminate your service altogether would be up to them.

Sep 21, 2009 8:07 AM in response to modular747

I too have this problem of no visual voicemail after I upgraded to 3.1. Also my phone doesn't show I missed a call. I have not added any tethering hack or any other type of hack to my phone. This had happened to two iPhones of ours in the past couple of days. I went to the apple store and the guy there said it was probably an At&t problem since they were getting their system reading for mms, I do not remember his exact statement.

I've done the reset and full restore as a new phone, and it works for awhile and then I get a voicemail two days late. And the only reason I got the voicemail was because i had switched from 3g to EDGE before I wentto bed.
It would be nice if AT&T/apple would just acknoledge there is a problem. Right now I'm just waiting til the 25th to see if what the guy at the apple store said is true. Until then it's manually checking voicemail for me

Sep 21, 2009 9:24 PM in response to Karth Vahlnar

Karth Vahlnar wrote:
Perhaps they did not have the incompatible bit of software that caused a conflict with the 3.1 update resulting in loss of VMM. The fact that not all iPhones were affected does not by itself negate the possibility that the loss of VMM is nevertheless still related to application of the 3.1 update.

It may be "related" to the update, but does not appear to be a 3.1 bug. When you say "not all..." your glossing over the fact that this has happened in an extremely minute fraction of iPhones. The great majority posting in this thread (and not very many at that) had installed a tethering hack. The remaining few positing here who claim that their phones have never had unauthorized alteration, even if they represent only 1% of those actually affected, still represent <0.001% of iPhones upgraded to 3.1.

VVM is a feature controlled by the cell carrier, and is installed in the phone via the carrier profile file. If VVM is lost, it's undoubtedly due to curruption of that file, or a local carrier issue.

iPhone 3G, upgrade to 3.1 now no visual voicemail

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