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Level 1

5 points

iTunes 9 - Unknown Error 306

I just upgrade the iTunes version from 8.2 to 9. Unfortunatelly whenever I'm trying to go to the iTunes Store I'm getting the following message "We could not complete your iTunes Store Request. An unknown error occured (306)". I have check my connection and it works perfect. Also, I have tried version 8.2 on my other computer and it works. It seems that the problem has to do with iTunes 9.

Pls advice.

Laptop Levono 3000 N100, Windows XP Pro, Laptop

Posted on Sep 12, 2009 11:38 PM

23 replies

Dec 6, 2009 3:38 PM in response to nantes37

Just spent an hour trying to figure this one out - but it was that simple. Just unchecked the LAN settings box. Thanks!

TechAlby

Level 1

0 points

Dec 22, 2009 3:37 PM in response to nantes37

Awesome! Thanks!

It solved everything.... I have to set the proxy on at my job and completely forgot to "turn it off"

Thanks again 🙂

Cheers,

misstnt

Level 1

0 points

Dec 27, 2009 8:07 AM in response to nantes37

Thanks much for the info. This worked right away.

hschiel

Level 1

0 points

Jan 1, 2010 11:59 PM in response to nantes37

nantes37 you are a genious! I don't know what made you think of that little check box, but it solved my problem as well.

amegdnim

Level 1

0 points

Jan 3, 2010 10:16 AM in response to axanth

MAY HELP U!!! Now I had the same problem I just bought an I phone 3GS. Well I finally gotta hold of someone through Apple that knew what there were doing. You want to make sure your firewall isn't blocking itunes. Here's what worked for me.

GO TO THE START MENU ON YOUR COMPUTER

THEN GO TO CONTROL PANEL

THEN IN THE LEFT HAND CORNER THERE SHOULD BE A SELECTION OF VIEWS CLICK THE
CLASSIC VIEW OPTION.

LOOK FOR INTERNET OPTIONS AND CLICK ON IT

THEN GO TO CONNECTIONS

THEN IN THE BOTTOM RIGHT CORNER SHOULD BE LAN SETTINGS CLICK ON IT

AND MAKE SURE NOTHING IS CHECKED

THEN HIT APPLY AND OK EVERYTHING OUT.

NOW THIS WORKED FOR ME. HOPEFULLY IT WORKS FOR YOU. THE LADY I SPOKE TO EXPLAINED TO ME THAT I TUNES WILL NOT WORK THROUGH A PROXY.

Jan 13, 2010 2:07 PM in response to nantes37

thanks for the advice. after a lot of head scratching I finally got round to reading this and hey presto! it worked and I can now view the Itunes store.

Come on Apple pull your finger out and get this sorted. I would have thought that Apple would have at least tested itunes 9 before release! Duh

Jan 25, 2010 6:11 PM in response to nantes37

Thank you so much! This has been bothering me for months! This definitely works, however, now my new question is: I can't find where my balance is! They used to display how much money I had left on my account, but now with ITunes 8 onward, I can't find the balance! But again thanks for your great solution!

ronp56

Level 1

0 points

Jan 26, 2010 8:45 AM in response to axanth

Hi:
had the same problem all weekend, try this fix offered by nantes37, it worked for me:
Launch Internet Explorer
Click the Tools menu
Select Internet Options
Click the Connections tab
Click the LAN Settings button
Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
Click OK till you are out of everything, and then close Internet Explorer
Try again in iTunes to load the store

iTunes 9 - Unknown Error 306