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Interesting Hoefler Text Ligature Bug in SL

http://discussions.apple.com/thread.jspa?threadID=2157605&tstart=100

iMac Intel/2C2D, eMac G4/700, Mac OS X (10.6), 10.5, 10.4, 10.3, 9.2

Posted on Sep 13, 2009 3:37 AM

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51 replies

Nov 12, 2009 4:45 AM in response to Tom Gewecke

I had read about this problem some time ago and didn't have it so I ignored it. This morning, I opened iWeb to do an update to my site and lo and behold the crashing began.
I don't understand how the problem can just appear. I didn't install or change anything recently other than Apple updates - so what gives? I am not a programmer or font designer, so what causes the font to just 'go bad'?

Nov 12, 2009 11:35 AM in response to mikegraham

This morning, when I tried to update my site, I got the SFWordProcessing plugin message as iWeb crashed. When I removed the Hoefler Text font, iWeb worked fine. I am just wondering, unless it is a problem with 10.6.2, what would cause a font to suddenly 'go bad'?


Your question really belongs in the iWeb forum instead of the Pages forum:

http://discussions.apple.com/forum.jspa?forumID=1309

Because Hoefler Text was defective in 10.6.0 and caused Pages to crash, it has been updated in either 10.6.1 or 10.6.2. Although fonts can become corrupted on their own, that seems unlikely in this case, and I suspect your problem is caused by some interaction between 10.6.2, the new Hoefler font, and iWeb.

I see it has gotten a good deal of attention in the iWeb forum:

http://discussions.apple.com/thread.jspa?threadID=2158254&tstart=0

Nov 12, 2009 4:11 PM in response to Tom Gewecke

I spent my entire morning addressing an issue that arose only immediately AFTER I installed the Apple update 10.6.2. Immediately following that install, I could no longer access/"open up" a Pages document that I had worked on for 3 or 4 months. After talking to an Apple tech who originally wanted to charge me $49.00, he eventually helped for free, when he realized that we had purchased the Snow Leopard on August 29, 2009. Anyway, what his fix boiled down to was a direct tie to the Hoefler Text font, and some type of downloading of "MacOSXUpdCombo10.6.2". Does anyone else find it strange, that with this 10.6.2 install instance, it might be similar to when you might go to a car dealership to get a problem fixed, and the dealership fixes the problem, CREATES a new problem that is so outlandish that only they could fix it, and then tries to charge you to fix the outlandish problem they created? Who on earth else would make a connection between the 10.6.2 install and the "hoefIer text" making access to a document impossible? I posted similar to this posting earlier in the day, and my post was removed by Apple. Hope this Hoefler Text information might help someone before it might get removed again. I believe that Apple should give free technical help to us less computer literate when they create the problem.

Nov 12, 2009 5:14 PM in response to Tom Gewecke

I had absolutely no problems with anything until about two minutes after downloading the 10.6.2. I am so thankful that it could be fixed, but I could never have figured this out on my own... and I do not see the answer here on this discussion forum either, that the tech finally shared with us today to remedy the problem. The tech also said that we download installs "at our own risk", did you know that? I had always thought I was doing the right thing by keeping my computer updated... until today, at least. My husband & I have owned only Apple computers since the 1970's and I must say that today's fiasco has been the WORST problem we have encountered so far... and I do not feel it was of our own doing... and that we should not have been threatened that we needed to pay $49.00 to get help to fix it. Thank you for your reply, Tom.

Nov 12, 2009 6:05 PM in response to OldGal

I had always thought I was doing the right thing by keeping my computer updated


Personally I would never apply any update unless I had a bootable clone of my current system available on an external hard drive. It is just impossible to know (or for Apple to ensure) whether some app you need on a daily basis will still work exactly the way you need it to when the OS is updated.

You are just talking to other users like yourself here. If you want to tell Apple something, you should use the feedback channels:

http://www.apple.com/feedback/macosx.html

Nov 12, 2009 7:35 PM in response to Tom Gewecke

Tom, I did write to the feedback channel, right away, but I am hoping that the lessons I learned today could possibly help others like myself. We do have a bootable clone on an external... but, would using that clone have allowed us to still have the advantages of the 10.6.2 update installed? Or would we then just have been locked at 10.6.1?

Interesting Hoefler Text Ligature Bug in SL

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