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Can I turn off 1-click in iTunes 9?

I assume the answer is no, so I've sent this to Apple...

Subject: Forced 1-click purchases in iTunes 9 will REDUCE sales

I have just logged out of my iTunes Store account on the Mac used by my wife and daughter--perhaps permanently. The reason is forced 1-click purchases. Other online retailers allow shopping cart purchases and you should, too.

Further, the "add to wish list" is non-intuitive and right next to the much larger "buy now with no refunds" button. Not acceptable.

I intend to post this on every Mac web site that I can find. Provide iTunes Feedback is a choice in the iTunes menu. I suggest that everyone use it.

Meanwhile, you've eliminated the option of dragging to a user-created playlist to create a wish list. Since my wife and daughter can't "add to wish list" without my login, that's a NO SALE. This will significantly reduce sales to my family. Foolish on your part.

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Any other suggestions for safely creating a wish list within iTunes 9 are welcome.

iMac Intel C2D, Mac OS X (10.5.8)

Posted on Sep 13, 2009 9:45 AM

Reply
52 replies

Sep 23, 2009 2:31 PM in response to Sal1956

Sal1956 wrote:
I guess we will just have to wait for iTunes 9.1...hopefully

Or 9.01? Which is out now, and the only thing that's changed is the wording on the warning.

Still broken as far as I'm concerned, and no more purchases in the iTunes store from me until it's fixed.

As others have mentioned, and I've had enough rants about this myself, the current system is counter-intuitive to the more usual online shopping experience.

Good luck to Apple if they want to move the goal posts, but they won't be getting my money - nor that of a few others I know personally who also agree it's now broken - for the foreseeable future.

Even engineers I've had email conversations agree with me. Hey-ho.

null

Sep 23, 2009 6:59 PM in response to Soul of Wit

Just found this post after being taken completely by surprise that hitting a "buy" button bought the file immediately instead of adding it to my cart like it did prior to iTunes 9. I had previously set up iTunes very specifically to use the cart because I like to review purchases before making them final. How dare Apple switch my setting without even warning me!

This is bad usability, pure and simple — if you are going to make a change like this, you have to warn users and make it VERY clear to them that you have changed the mode by which they are purchasing, especially since people using the shopping cart had to manually go in and set it that way which shows a direct desire for that behavior. A wishlist is not the same as a shopping cart and by trying to replace one with the other -- Apple is mixing a metaphor that has been clearly established on the web (not to mention that makes perfect sense).

This is sneaky and sleazy. I wonder how much money Apple has made off of unintentional purchases since the launch of iTunes 9. Gross!

Sep 23, 2009 7:24 PM in response to Modern Pixel

How dare Apple switch my setting without even warning me!


You should have received a warning to re-authenticate before the final sale was made.

This is sneaky and sleazy. I wonder how much money Apple has made off of unintentional purchases since the launch of iTunes 9. Gross!


I think Apple is just trying to streamline the process of buying.

If you've unintentionally purchased something because of this change, I'd contact the store. I'll bet they'll give you a credit.

Matt

Sep 24, 2009 8:46 AM in response to Matthew Morgan

Matt, you keep railing on and on about streamlining and convenience. *No one is suggesting that there be no 1-click*. They just want an option between 1-click and cart--as it was before. This is reasonable.

I, for one, am satisfied with iTunes 9. I know that I will be prompted (once per session) for my password if I (or a family member) accidentally click on the buy button. This is true as long as you don't check the "remember my password" button.

That said, this was not at all obvious to anyone who used the cart before. Further, it is still possible to make an accidental purchase. How? Either you make an intentional purchase or *you have to authenticate for non-purchase reasons*. You then continue your session and forget that you have already authenticated. Ouch.

Let me emphasize, Apple sells "box sets" and season passes that can be major cash. It's not all 99 cent purchases.

Apple explicitly states that there are *no refunds* after 1-click purchase. I actually read the license agreements.

Sep 24, 2009 8:58 AM in response to Soul of Wit

Matt, you keep railing on and on about streamlining and convenience.


And you and others keep railing on and on about the shopping cart.

Please understand, my comments are meant to be observational. I'm not making a judgment against having a shopping cart option. Not at all.

I just notice these things and figure they are being doing with some thought and reason behind it. Maybe a poor thought, but a thought nonetheless.

Traditional check-out POS is disappearing from the brick and mortar stores as well in favor of handheld, right where you stand purchasing. Kind of the physical version of one-click.

I sure the shopping cart will come back if users demand it. Or folks may simply adapt or abandon the store entirely. Who knows?

Matt

Sep 24, 2009 11:21 PM in response to Soul of Wit

I'm definitely annoyed with this feature. I've been warned numerous times to reauthorize my computer so when I saw that I didn't think anything of it. Especially as someone who's had computer issues in the past and in the process of multiple reformats had to reauthorize the computer.

this is frustrating and annoying and I hope it's changed. I don't buy much from iTunes, but I am surely not browsing on the off chance that I click something mistakenly.

Bad business practice.

Sep 25, 2009 12:43 AM in response to ThoughtYouMightBeAGhost

I don't think you come across as a whiney brat at all. I think eliminating the shopping cart is one of the dumbest things Apple has done with iTunes. And the highhanded way they did it is what is so incredibly infuriating. Do you see any mention of it in the "what's new in iTunes 9" marketing hype. Nope. "Shopping cart" can still be found in the help files index but of course the material is now completely useless. I found a help screen somewhere that indicated the new "wish list" was in the upper right hand corner of the store homepage, just under "QuickLinks". Not so! It's buried way down at the bottom of the page in the middle of a bunch of other links. Very inconvenient and not particularly intuitive. This kind of move is something I would expect out of Microsoft, not Apple. But the more time I spend on the iTunes and related sites the more I see them morphing into not much more than very slick marketing sites for Apple products - very disappointing Steve!

Sep 25, 2009 12:59 AM in response to Matthew Morgan

You're right Matt. They didn't start at number 1 and iTunes is a fabulous site. But it's run like a benign dictatorship and lately Apple seems more concerned with selling more slick new versions of a multitude of products with dubious new features. Do I want a video camera in my nano....? No - I want a music player. But now an FM receiver in a nano, that makes sense. Most MP3 players have had them for years. I'm getting really sick and tired of Apple's "Apple knows best" smug, self satisfied attitude, I really am.

Can I turn off 1-click in iTunes 9?

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