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Can't dial out or receive calls intermittently with 3GS and 3.1

I tried to call my wife this morning and the call said dialing for like 30 seconds and then nothing happened. I tried to call my phone from my land line and it went straight to voicemail. I have a great 3G signal with all bars in a location the phone normally works. I reset the phone and it started working fine.

It did the same thing again tonight at my house when I tried to call my phone with my wife's phone. I never had this issue until I upgraded the FW. The phone looks like it is working fine, but the cell phone functionality is not responding.

PC, Windows Vista, 3GS with 3.1

Posted on Sep 13, 2009 7:04 PM

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253 replies

Sep 16, 2009 1:35 PM in response to strongnc21

I'm having the same issue reported by the OP but with a 3G phone, not a 3GS -- this morning I couldn't call out despite all signal bars, full battery, etc., and *no warning* of any kind on the display or in the phone. A little experimenting showed that I also could not receive calls: they went straight to ATT voicemail. I didn't think to check whether the voicemail was working normally. A hard reset cleared the problem but leaves me with deep distrust of the phone for this kind of "zombie" state. Since moving up to 3.1, I have had two other curious incidents: first, when trying to use the iPod program, the screen displayed "Accessory Attached" and would not move beyond that. A soft reset fixed that. Secondly, at one point when I tried to sync and charge the phone, it was mis-recognized as a "new phone" and I had to reinstall from a back-up. Something's wrong.

Sep 16, 2009 3:30 PM in response to backspinnn

My wife upgraded the firmware on her 3GS yesterday and it had the same "zombie" state twice today for the first time ever. She tried to call me and it was stuck in calling just like my phone. She reset the phone and it came back fine. Now I have to worry about a stay at home mom with an unreliable phone. This stinks! What if someone needs to call 911 and has to wait and reboot the phone?

I think "zombie mode" is a good description for the behavior from the previous poster.

Sep 17, 2009 12:06 AM in response to backspinnn

Yea im having the same problem as well. After i upgraded to 3.1 its been all downhill. Called iPhone and they told me to just reset the phone. I did that and about 5 hours later it started doing it again. I find myself trying to make 611 calls every 10 minutes to make sure im connected to the network. Im going to try and get a new sim tomorrow, and see if that solves the problem but im prolly going to rip a new one into apple.

Message was edited by: habib77fm

Sep 17, 2009 6:58 AM in response to backspinnn

Similar prob. iPhone 3G, OS 3.1

Symptoms:
- Full bars, 3G.
- Dialing a number, nothing happens for a long time, then "failed"
- Calling the iPhone from a landline -- endless ringing (no voice mail)

I tried all kinds of stuff, and finally did a restore from backup, then all was right.

Took a long time, I hope this never happens when I am out/traveling/away from the PC.

My initial thought was this was a local problem with my AT&T cell, but then I found this and other threads.

Sep 17, 2009 7:57 AM in response to caa100

Do any of you having this problem have bluetooth turned on or also use a bluetooth connection to a headset or other device? This problem cropped up for me coincidentally with my getting a new stereo bluetooth headset (Motorola S9) that also has a phone mode (mic and headset). I have it paired with the phone for audio use. But it occurs to me this morning that if it were somehow to have been connected to the phone, and the phone was incorrectly left in an "off hook" state, then the two symptoms we've experienced (calls don't complete outbound; go straight to voicemail inbound) would be happening. I also am showing more phone "usage" for the current period than I can account for. Next time this happens, I'm turning bluetooth off to see what that does.

Sep 17, 2009 8:06 AM in response to caa100

caa100 wrote:
Similar prob. iPhone 3G, OS 3.1

Symptoms:
- Full bars, 3G.
- Dialing a number, nothing happens for a long time, then "failed"
- Calling the iPhone from a landline -- endless ringing (no voice mail)

I tried all kinds of stuff, and finally did a restore from backup, then all was right.


These are actually AT&T issues; the restore you did probably just coincided with a time of lower demand on the network.

I've had other cell phones and phones with other carriers that acted the same way for the same reasons, usually at events with a lot of people (music festivals, crowded days at amusement parks, etc.)

Just because you have full signal bars (strength) doesn't mean the cell or network aren't overloaded.

Sep 17, 2009 6:58 PM in response to Dogcow-Moof

Happened to me again tonight. Reboot fixed it. I've been waiting for my girlfriend to call for the past hour so we can hang out. Now I realize she probably called but couldn't get through to my zombie phone. I finally found out it was my phone when I tried to text her and it failed on full bars. This did not happen before 3.1. What the **** Apple?

Sep 17, 2009 7:19 PM in response to backspinnn

I don't buy the "it's an AT&T issue" theory. I never had this issue before and my wife did not either until the 3.1 upgrade. The fact that it stays in the unreachable state when I am calling it from my business AT&T wireless line makes the no network resources available theory flimsy. I could not access the the data features when it was in this state either (ie. Google maps timing out).

This solidifies my theory of it being a firmware problem, because voice core and packet core are seperate planes in the AT&T network. I actually worked on packet core R&D on GPRS and UMTS SGSNs for 3 years for the vendor that provided AT&T their network infrastructure. In 2005, we were testing the 2G and 3G SGSN software that makes all of this stuff work now.

Sep 17, 2009 9:31 PM in response to Community User

I had the same issue myself... after many calls to att i finally got an apple rep on the phone. They had me RESET ALL under the config setting. and do a complete restore. After 2.5 hrs my phone continues to function now. We'll see tomorrow i guess. I am a little concerned about the battery life as it seems the battery runs down alot faster now not sure why yet thou.

Sep 17, 2009 9:37 PM in response to backspinnn

If you have maximum bars and it stays there thats a sure indication for me that my iphone had crashed (atlest as far as communicating to ANYTHING). ATT has such bad service if you ever get full bars thats would be suspicious. And sure enough a reboot would fix that for a few hrs (if i was lucky). ATT was completely un-helpful trying to make me believe that rebooting my phone at least once a week was standard practice. If it was a Mickey$oft product i might have believed it.

Sep 18, 2009 1:45 AM in response to backspinnn

It's definitely not at AT&T issue.
I am in Blighty on O2 and my iPhone has started doing both the 'Coma' mode trick, along with me not getting any calls and only knowing someone's called me when my voicemail pings to tell me I have a message. This has only happened since I went to V3.01.

However, I notice it happens when I'm travelling alot (so on the train) - which makes me think it's something to do with it roaming between Cell sites and it getting disconnected. Also, the Data, especially on 3G, seems to have got exceptionally slow, but that might just be O2's network 😀

Can't dial out or receive calls intermittently with 3GS and 3.1

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