Previous 1 10 11 12 13 14 Next 253 Replies Latest reply: Nov 11, 2009 6:15 PM by MrSlidey Go to original post
  • royhova Level 1 Level 1 (0 points)
    @beachbum - let us know if that has helped ... if so, i might go the hack-a-mac route and downgrade.
  • vcb1404 Level 1 Level 1 (0 points)
    I use WiFi at home with no phoning issues. I have a Linksys router and am using WPA_TKIP wireless encryption. All my phone issues disappeared on September 18 after I visited Apple Store and reinstalled 3.1, then connected to iTunes as a New Phone.
  • MongoLoyd Level 1 Level 1 (0 points)
    @ Lance & Chrisbones: A network reset didn't work for me either, as I encountered the same failure mode (unable to make a call or send a text) less than 24 hours later. I'm going to hold off on doing a restore, Chris, but please post if you have success with that.
  • imovedtomac Level 1 Level 1 (0 points)
    I have the same problems too. The phone basically freezes and if you manage to get out of the phone application you then cannot even dial the number. It seemed that it all started with 3.1
  • raz2076 Level 1 Level 1 (0 points)
    I've tried everything including a network reset that has been posted. It seemed to work for about 48 hrs, and then yesterday I had to restart my phone 3 times. I am convinced there are no quick fixes for this issue.
  • afmcgirt Level 1 Level 1 (0 points)
    Have posted before with same problem, done all the suggested fixes included SIM card replacement and nothing changed except a couple of observations: My phone's signal jumps from 1-2 bars to 4-5 bars without moving it from the same position on my desk. If it stays at 1 bar or so for any significant length of time like for several minutes, it will go into the zombie mode and requires a reset to resume operation. Also this weekend I noticed that the bars were calibrated very much toward the low side of signal strength or I was getting 4-5 bars with -95 to -99 db signal which means that with the current calibration the bars are essentially meaningless - I guess I knew that already.

    I just hope people posting here are all opening case numbers on this problem with AppleCare and that Apple is paying attention.
  • Smurfslayer Level 1 Level 1 (0 points)
    I didn't want to, but I suppressed 3g - that is Settings; General; 'Enable 3g = NO"

    2 days now & no zombie mode so I think turning off 3g is a viable workaround until this gets fixed.

    fmcgirt is right, if you don't have an open apple case, open one. If you had one and it was closed, call and reopen it. Use their online support tool and link this discussion thread in the notes.
  • ANGIOMAN Level 1 Level 1 (55 points)
    Experiencing same issue here, with intermittent periods where phone freezes, unable to text or call (stuck in "calling" when attempt to connect). Happened this morning, on both my 32 3GS and wife's 16 3G. Finally I "reset" my phone (holding "home" and "on" buttons until apple icon). That worked, and finally I was able to call.

    I believe most of this is ATT, seems the phone is getting stuck on a specific tower (we were driving at the time).

    Just another frustration we are having with our "5" iphones in the family. ATT has truly taken the "phone" out of the "iphone", with horrible reception, dead phones, and increasing dropped calls.

    We will likely be getting off the family plan and trying out devices on verizon. Bummer, cause I do love the "i" part of the phone!
  • jit Seng Lee Level 1 Level 1 (0 points)
    Hi I am using a 3GS and I cant call out for pass few hours
    sms and receive calls work fine
    how can I fix this problem?
  • RBbeachbum Level 1 Level 1 (0 points)

    I disagree with you. I can't blame ATT. My phone (upgraded to 3.1) had the intermittent problem, while every other iPhone in my office (some 3.0, 3.0.1, and yes even 3.1) works fine. If it truly was the tower, every iPhone would have the problem. Since one of my coworkers upgraded to 3.1 with no problem (he has a 3G, I have a 3GS), I'm not sure why I had the problem.

    Anyway, as I have posted here already, Apple replaced my 3.1 phone yesterday with a 3.0. Have had no problems so far. I'm not going to upgrade until Apple releases a patch. Too many people are reporting this problem.
  • RBbeachbum Level 1 Level 1 (0 points)
    It's been one day. So far, so good on 3.0. If I run into problems with my 3.0, I'll post back...
  • ANGIOMAN Level 1 Level 1 (55 points)
    My issue is not 3.1. My wife's phone is 3.0.1 and we experienced the same problem at the same exact time. Her phone also started working again after she re-booted.

    Not to say others in this post may be experiencing issues related strictly to 3.1.
  • capefearband Level 1 Level 1 (0 points)
    I have the exact same problem. At random times I cannot make or receive calls or text messages until I reboot my iphone and then the problem reapears after a couple hours. Restore does not fix the problem... I went to an apple store and the so called "Genius" is blaming AT&T's network. All of these problems started after I installed the Apple 3.1 update.
  • JCrawford Level 1 Level 1 (0 points)
    I have the same problem. For me, and several other iPhone users that I have spoken with, the trouble began right after the MMS update came out. It seems like the network is being overloaded by all the new requests and data utilization. I wonder if AT&T has sufficient bandwidth available on their network for all the phone calls, web surfing, text messaging, and now the added data usage with MMS? Reboot is a temporary (and painfully annoying) fix. Seems to drain my battery faster the more I reboot. Hope to see this issue fixed ASAP!! I'm not a happy customer.
  • Allan Leedy Level 2 Level 2 (245 points)
    For those of you who think this "zombie" or "coma" problem relates to MMS and to the ATT network capacity, I have a couple of questions for you to consider: (a) if it's ATT, why is it affecting users on other networks outside the US? (b) if it's network congestion, why does the problem persist until the phone is rebooted (or, in some cases, other local iPhone settings are changed)? Network problems usually resolve themselves without affecting individual phones in a way that requires a reset. I'd add that for me the problems started with the OS upgrade to 3.1, which was before MMS was introduced. Since it's a latent and intermittent problem, those who experienced it later may just have been lucky not to have it crop up sooner.
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