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Level 1

5 points

iPhone 3G Sleep/Wake button not working

So as the subject says, the sleep/wake button is not working. I'm aware that there are other threads about this, and I have read a lot of them.

Now onto my problem:

I dropped my phone, but it has a hard cover case so it didn't suffer any damage. The only thing not working is the sleep/wake button. I have tried holding it down, holding the home button AND the sleep/wake button at the same time, and rebooting the phone. Basically, the sleep button does not register, period.

I have not tried restoring the phone, and I have heard that 99% of the time, that does not work.

The button is not stuck or loose, it still clicks perfectly fine. I have taken the iPhone apart the correct way, using a suction cup, and looked at the button. It's attached and snugged in there pretty well, but seems replaceable.

I have checked my phones warranty, and it still qualifies as "Limited Warranty".

Should I attempt to contact the mail-in part replacement service, or should I take it into an Apple store? Suggestions are welcome. Thanks!

Dell Inspiron 546, Windows Vista, AMD Phenom 8750 2.4 Tripple Core, ATI Radeon HD 4350 512MB, 4GB RAM

Posted on Sep 16, 2009 4:23 PM

21 replies

cburke

Level 1

0 points

Sep 17, 2009 4:10 PM in response to CArizo

Thanks for the input, by any chance do you or someone know the nummber? I will find one just thought since I was on here maybe someone has it faster that I can find it. A little lost I know...

DK10016 Author

Level 1

5 points

Sep 17, 2009 4:23 PM in response to cburke

cburke wrote:
Thanks for the input, by any chance do you or someone know the nummber? I will find one just thought since I was on here maybe someone has it faster that I can find it. A little lost I know...

Allan said:
"You can call AppleCare at (800) 694-7466, or make an appointment at an Apple store if there is one nearby."

So go ahead and try that number. You can always find the number on the support page too, if you loose this thread. Good luck!

culgan06

Level 1

0 points

Sep 17, 2009 4:28 PM in response to DK10016

I actually was having the same problem. Apple support told me over the phone to back up and restore my phone, which did not solve the problem. They told me if it wasn't fixed to have it replaced at an Apple Retail Store. I did so today and they replaced the phone, no problems.

cburke

Level 1

0 points

Sep 17, 2009 4:30 PM in response to culgan06

Thank you for your help.

Sep 29, 2009 12:14 PM in response to cburke

Same problem here. After 3.1 update, my iphone 3G didn't wake some times. I did a restore a several times, but didn't solve the problem. It happens 1 time per day, so, if I will go to a apple store, probably I will not show the problem...

elplou

Level 1

0 points

Sep 29, 2009 1:41 PM in response to miguel Machado

Same problem went to apple store on 25th they acted like they had no clue about the problem. They then went a step further and found that the bottom water detector had turned red. The top one was still white. At this point all the wanted to do was sell another phone or pass the buck to att and get new sim card.
THE PROBLEM STARTED AFTER THE 3.1 UPDATE!!!!!!!!!!!
Either let us have 3.0 back or fix your problem. As you can see by all these post its not your customers fault. I have stopped the phone from losing its network. Disable 3G and go back to edge.
Maybe no one has asked nicely, PLEASE

iPhone 3G Sleep/Wake button not working