Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airport disk: connection failed

Hello,

I currently use an 750gb airport disk for time machine backups at home. Only two computers use it as a backup volume.

I have a powered USB hub with a printer and the harddrive connected to the airport disk.

EVery now and then (lately everyday) the finder in either computer fails to mount the airport disk. I get a "connection failed" error. I can, however, print without any issues.

Any ideas what could be happening? I'm getting tired of resetting the airport extreme EVERY day.

thanks!!


Ps. I just tried and unplugging the USB cable from the airport extreme and immediately plugging it back solved the connection error. It's faster than restarting the airport extreme but still quite annoying to have to unplug the thing every day… a solution will be greately appreciated.!!

Message was edited by: Jose M Olaya

MacBook Pro Core 2 Duo Santa Rosa 2.4 ghz 4gb ram 160gb hdd + iMac 2.2ghz, Mac OS X (10.5)

Posted on Sep 19, 2009 6:31 AM

Reply
41 replies

Feb 20, 2010 1:46 PM in response to Jose M Olaya

I have been having this problem for ages....
Regardless of TM, my external hard drive, connected to my AEBS, just loses connection all the time. The only way to get it back is to reboot it, or at least unplug/replug it.

I downgraded to 7.4.1- but I've found that since upgrading to snow leopard, I drop my internet connection on 7.4.1, which is more important to me than being able to access my external drive.
But there are a lot of threads about this, and it seems to be a huge problem- not sure why apple won't do anything about it.

I just reformatted the drive, and thought things were working- but then it disconnected again.

I will try 7.3.1- and hope that helps.

Unfortunately, I also like to play music via airtunes, and was having horrible dropouts- that were only fixed by 7.4.2.

Mar 4, 2010 10:16 PM in response to klucid

I have been having the same network disk connect problem and I would like to downgrade the firmware using Airport Utility in an attempt to fix this problem.

I've gone through the process of holding down the option key and choosing CHECK FOR UPDATES, selecting my firmware choice, watching the progress bar as that version of the firmware downloads (verified by my Istat menu network monitor).

But when I choose UPLOAD FIRMWARE.... it opens a dialogue box prompting me to choose the downloaded file, and I can't find it anywhere on my hard drive. Where does it download this to?

A finder search for the file using keywords like Airport and the firmware version number can't seem to locate it.

Thoughts?

Mar 20, 2010 9:58 PM in response to iMacOregon

Hi guys, i join the club my time machine worked until Febrary, now is useless when it starts to calculate the size of the backup it got stock, and my drive is disconected, same errors as you guys, actually i got this from the log at once it's disconected:

(com.apple.netauth.sysagent[570]) exited with exit code 255

i tried everything is written in this forum except the downgrade, i don't what to risk myself to lose all my config is realy lame to unplug my disk and plug it again, that's not the porpouse to have a wireless devices, hope apple guys say something about it 😉

Mar 22, 2010 6:48 PM in response to dinokorn

Hi All,

I thought I would join the crowd with a similar problem that happens when I run ChronoSync on my AirDisk drive. I have the newest model AirPort (Dual Band) with the latest firmware and a brand new FantomDrives HD. I just replaced my older external HD thinking it was going bad, but the problem seems to be with the router. In my case, syncing my iPhoto library (~46GB) as an open package causes the router to crash. It seems related to the number of files that are processed. When I copy the library as a monolithic file, it works just fine. The crash is fully repeatable, which means it's fully frustrating. Using the AirDisk to backup my iPhoto library was the reason I bought the thing!

Anyway, I do hope Apple is listening. I'm contemplating calling and raising this issue with some poor tech support person at Apple. This is just too much!

Mar 23, 2010 4:44 AM in response to ccochrane

Are your discs formated FAT32?

I had a WD MyBook splitted into two partitions, one for TM, that was always mounting without problems, and a FAT 32 one that was usable only after a disconnect and reconnect of the drive to the basestation (never waking up from stand by).

I am not absolutely shure if formatting it HFS+ (journalled) alone solved the problem, because I also did a firmware update to the drive then.

Airport disk: connection failed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.