Apple TV not responding-Port 3689

Have just purchased Apple TV and it will not sync Music.. Podcasts and Photos ..yes but No to Music !!
I also get the Port3689 message,,, with no firewall enabled.

Saw your posts related to the port 3689 error and had some inputs based on 2 tech calls to Apple and an in-store visit to the Genius bar as of Oct 5th, 2009. We originally got the 3689 error when trying to sync our iMac (OSX 10.4.11) yet both MacBook Pro (one is 10.4.11 and the 2nd is 10.5.8) connected and sync'd just fine. Went through all the other posts and ensured firewall was turned off and that iTunes sharing was selected in the preferences section; even added an "other" port and put 3689 in to allow the "other" to communicate. Still no luck sync'ing with the iMac.

We took the iMac into the genius bar the next day after the tech call and after 30 min of messing with the synch the tech was able to get his 10.4.11 version to load and sync successfully (loading from from their store external drive). He recommended we re-install 10.4.11 or upgrade.

Took the iMac back home and upgraded to Leopard 10.5.8 and things sync'd up just fine with the Apple TV. Appears there was some sort of corruption on my original 10.4.11 OS on the iMac since our MacBook Pro with the same 10.4.11 was successfully sync'ing the entire time that the iMac was flaking out.

So best time saver would be to re-install your OS (no matter the version); just be sure you back up the data first to be safe!

Good Luck.

Same problem here. Very un-apple like. No way to open the port in snow leopard. Hopefully someone can figure this one out.

mine corrects itself when I unplug my ATV and re-boot it but that's getting old. Started before the 3.0 update. I didn't realize 3.0 was available until I tried to update to potentially fix the problem.

I agree that it may be SL related. I'm just surprised the AppleTV 3.0 update didn't fix it.

I've had this problem a few times when trying to sync or re-sync my Apple TV and it wouldn't work -- what I did was try closing and re-opening iTunes, restarting Apple TV (usually that and/or restarting the computer as well as Apple TV and then re-opening iTunes after logging back in) for me has done the trick. Sometimes I get this message when iTunes thinks my Apple TV is busy -- I have to restart Apple TV and can then sync as long as I don't use Apple TV when it begins the sync operation.

I've found it odd when this happens -- I do have firewall enabled in Mac OS X Snow Leopard with iTunes 9.0.1 (recently updated to iTunes 9.0.2 but did factory restore from Apple TV 3.0 but back to 2.3.1 as I didn't like 3.0.

In regard to the firewall as I said I have always kept it on but am allowing incoming connections from iTunes (i.e. port 3689) so when I have had this problem in past firewall should not have been an issue. When this problem occurred for me checked that incoming connections to iTunes are allowed -- next turned the firewall off for testing purposes still got the error -- did restart and re-launching of iTunes and as good as new.

Have not had this problem since -- (it occurred a few times before I got it fixed!) dunno how it will work for you -- from what I can gather some have resolved this and some haven't yet.

Hopefully, you'll get your issues resolved soon. As a last resort would do a factory restore on Apple TV and/or unplug and re-plug Apple TV and restart it.

Did all of these suggested fixes, (factory restore, reboots, etc), but hasn't helped. Firewall is disabled. As soon as I try to sync content (on an external drive) the error message appears and it won't sync. Everything otherwise seems fine. It initiated copying data from an eternal drive onto Apple TV even though the Apple TV device is set to custom sync. Any additional thoughts for fixe are most appreciated, thanks.

Hi
Also here in italy i'm experiencing the same trouble on trying to sync atv with itunes.
softwares are uptdated to latest release both on itunes, atv and imac. no firewall enabled.
the first time has worked fine (pairing of all libraries) then started to appear the message of port 3689.
Even if i've tried to restore all the devices, now atv does not appear no device list in itunes and pairing does not start.
i will continue to follow this post hoping to learn more to solve the problem.
Any suggestion will be appreciated
bye

Does anyone know what happened to the ext. sync iTunes option for ATV...!? Wasn't it iTunes Preferences>Advanced>Option>and an option for syncing to ext. devices? It's gone. Even if the 'miracle magic fix' of rebooting etc. were to work, (and it hasn't) now that I have to re-sync all media lost during factory re-setting of ATV.... How...!?

3.01 released today, I don't think it addresses this particular issue though.

I am also having the same problem. I don't use a firewall on my Mac or my Airport Extreme and my Mac and AppleTV are hardwired, not using WiFi to communicate with each other. For me it started happening when I was using Leopard. I was never able to get it working.

I restored to factory defaults which reinstalled version 1.0. I was able to sync my movies on version 1.0, but as soon as I updated to version 2.0 and also 3.0 it stopped syncing and I get the infamous Port 3689 error. I now have snow leopard and I still have the same problem. It basically made my AppleTV useless so I went back to version 1.0 which is what I'm using now. Not the best version, but at least I can watch my movies now.

I sure would appreciate Apple getting its act together and first admit its their issue and the second fix it so I can actually use a product they sold me in good faith.

Were you able to revert to ATV version 1.0 after installing the firmware update in version 3.0?

Does it appear as if we are being separated from our content on purpose, perhaps? I really don't get it! This seems to have been an issue for some time and one I'm sure of no small interest to ATV owners.

hi
i've just installed 3.01 release for atv and suddenly itunes recognized atv on device list. actually the system is sincyng all the libraries. this evening i will tel you if it works or if it will crash once again.

3.01 recognizes ATV but will not allow syncing to an external drive, in my case, where I store my media. I still get the same port error messages when I try to play content.

I also installed 3.0.1 this weekend but still have the same problem. ATV usually loses the connection to iTunes while on standby at night. Restarting iTunes restores the connection. Getting very old.