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Question: Download Error. Tap to retry.

Whenever I try and download a song from itunes directly to my iphone I get the message: Download Error. Tap to retry.

I've checked that I don't have any t&c's to accept in itunes and that the files are under 10mb. I've also tried deauthorizing and reauthorizing my compueter which doesn't help.

Does anyone have any other ideas? I'm using a brand new 3GS which syncs with windows vista.

Thanks in advance 🙂

iPhone 3GS, iPhone OS 3.0.1

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Oct 4, 2009 12:56 AM in response to bengebenge In response to bengebenge

I have the same problem. I purchased Toby Kieth's "Courtesy of the Red White & Blue", and it just won't download. I've paid for it, but it just keeps giving me "Download error. Tap to retry".

I've rebooted the phone several times, tried repurchasing, even tried downloading via Wifi instead of 3G. I can buy other songs all day long, so space is not a problem.

Has anyone else found a fix for this? I at LEAST want my money back.

Thanks in advance.

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Apr 18, 2010 11:51 PM in response to Lukeless In response to Lukeless

Tell ya what, iTunes Store, all these solutions that involve re-downloading on your computer with iTunes pretty much shoots anyone in the foot who might be, say, traveling. I was on a business trip and figured I'd download a movie on the phone to watch on the return flight.

Little did I know what a nightmare I'd be getting into: First the abort because it can't work on 3G. Then, starting the download after connecting to Wi-Fi, only to abort because the phone auto-locked after two minutes. So I turn off auto-lock, and let the phone run for a while. I have to make a call, so I (god forbid) close the iTunes app.

When I get back to it (and, side note, have to enter my password for about the 18th time... Is there a setting somewhere to save it? If not, can there be? Typing any sort of reasonably secure password on an iPhone soft keyboard is a Herculean exercise in patience.), the iTunes app gives the dreaded "Download error. Tap to retry" loop. Forever.

"Oh just connect the phone to your computer and download it there." That'd work great if you didn't prevent me from syncing the phone to more than one computer. I don't travel with an iMac -- it's sort of hard to get under the seat in front of me on a plane. It will, however, be a solid solution when I get home. I'll enjoy watching the movie I've already paid for from the comfort of my couch on a large screen.

However that doesn't solve the problem that I paid $3 to rent a movie to watch on an airplane, and spent over an hour of my time over the course of two days just trying to download it.

I love the iTunes Music Store. I love using your products. But things like this really make me question if anyone at Apple actually uses these products. If you're going to tell me this is an uncommon combination of usage cases, I'll be thoroughly surprised. Why do you make it such an ordeal to obtain content someone has already paid for? Why can't the content download in the background? (After all, Apps can!) Why can't downloads resume cleanly? Why can a song or movie that's downloaded completely fail to process and not give any option to re-download or delete or refund or any other option other than "download it via another method and sync it to your phone"?

I certainly had the potential to spend actual money on songs and movies while on the road in the future, but until you revamp the download system, you won't get a single penny from me.

I'll end this rant here, because I know I'm preaching to the choir and there's not actually any Apple Customer Service or "Suggestion Box" staff that pay attention to this vast wasteland of peer discussion that is the best support tool Apple's customers are allowed to have access to.

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Question marked as Helpful

Oct 4, 2009 12:56 AM in response to bengebenge In response to bengebenge

I have the same problem. I purchased Toby Kieth's "Courtesy of the Red White & Blue", and it just won't download. I've paid for it, but it just keeps giving me "Download error. Tap to retry".

I've rebooted the phone several times, tried repurchasing, even tried downloading via Wifi instead of 3G. I can buy other songs all day long, so space is not a problem.

Has anyone else found a fix for this? I at LEAST want my money back.

Thanks in advance.

Oct 4, 2009 12:56 AM

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Oct 10, 2009 5:09 PM in response to Jeavany In response to Jeavany

Actually, there is a "fix". At least there was for mine.

I was made to go to iTunes on my PC and download the (what had become two) files I had purchased to the PC. Once those downloads completed, their presence was removed from the iPhone's download queue. I did this in concert with an Apple support expert who had called in response to an appointment I scheduled on the matter. I don't know whether anyone behind the scenes had to flip any switches, but both items are now gone from my phone's queue and ready to be Sync'd from my PC.

Oct 10, 2009 5:09 PM

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Oct 11, 2009 4:02 PM in response to madlock In response to madlock

That is not a fix.
I know how to retrieve my purchaces.(as I mentioned before)
That's not the problem, the problem is that it is not letting me download straight to my iPod, and this is happening to a lot of people!
There needs to be a real fix, I like to download on the go and so do a lot of people,it is one of my iPods functions! It should work.

Regards
Jeavany

Oct 11, 2009 4:02 PM

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Oct 11, 2009 4:16 PM in response to Jeavany In response to Jeavany

Well, it managed to fix the problem I was having, as the two titles "stuck" in the download queue were creating a far greater annoyance than downloading and syncing them from a PC ever would.

Given that it's only affected two of the 500+ titles I've purchased, a clear and reliable work-around exists, and Apple was good enough to credit me for the purchase of both items, unless folks are seeing this far more frequently and although eliminating the occurence is something I'm sure is one someone's "todo" list, it's hardly the kind of thing they're likely to wake Steve Jobs over in the middle of the night.

Since it's at least something I can now clear myself, there are about a dozen other things I'd rather they focus their resources to fixing/improving before this.

Best of luck.

Oct 11, 2009 4:16 PM

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Oct 22, 2009 12:44 AM in response to bengebenge In response to bengebenge

All I have to say is "Ditto." Any song/ringtone/video I try to download via my iPhone (3G) returns the tap to retry nonsense. What's odd to me is that it actually downloads the song (and the artwork) and then when it's finished there's suddenly the problem. Makes no sense and makes Shazam almost worthless.

I know I'm no help, but I figure the more people speak up, the sooner it gets fixed right?

Oct 22, 2009 12:44 AM

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Oct 25, 2009 1:14 AM in response to bengebenge In response to bengebenge

This just happened to me for the first time last week. I had just purchased several songs all of which were successfully downloaded except one, a Cyndi Lauper tune.

I thought that it was a problem with it, but no, when I bought a ringtone tonight I had the sane problem!

I've never had this problem before, and I've downloaded many files large and small without a problem.

Here's my question: could this have anything to do with the latest iPhone update, which I just recently installed?

I'm just concerned that this will now be an ongoing problem.

Oct 25, 2009 1:14 AM

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Oct 25, 2009 5:36 AM in response to bengebenge In response to bengebenge

Add one more affected customer to the count. I just hit this issue last night. It's really annoying because I only run FOSS at home (the iPhone being an exception). This means I have to wait until tomorrow to listen to the music I purchased yesterday, as I don't have iTunes in my house. I'm playing around with my phone looking for a work-around, and I'll post an update if I have any luck. Otherwise the work-around appears to be "use iTunes". As previous posters have stated, that defeats the purpose of being able to download music directly from your phone.

Oct 25, 2009 5:36 AM

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Oct 25, 2009 11:41 AM in response to bengebenge In response to bengebenge

I have an iPhone 3G, and get the Starbucks pick of the week regularly. I've had several times where the download doesn't work directly to the iPhone, but I've learned that iTunes keeps track of the request, and has been able to complete them. Two possibilities:

In some cases, I've stumbled across the pending download on the desktop iTunes, similar to other applications downloads/updates. iTunes added another entry under the STORE category, to complete the download. All info was downloaded via the PC, still shows as purchased on the iPhone.

Tap to re-try on the iPhone. I had an error in completing the download yesterday, left it, but then couldn't find the prompt to download to the desktop after I synced. So I checked the iTunes on the iPhone again, and it was still waiting there to complete the download. Tapped to retry, under WiFi conditions, and it worked fine.

So I've started treasure hunting when the download fails. It's in there somewhere! either still waiting on the iPhone, or on the desktop iTunes.

That still doesn't solve the annoyance of the download not working directly to the iPhone, so I'm not planning on forking over any money just yet to buy any tunes directly to the iPhone. It is a very high percentage that fails, in fact I can't remember the last time it worked first time through to the iPhone.

Oct 25, 2009 11:41 AM

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Oct 30, 2009 8:08 AM in response to Norman Bruland In response to Norman Bruland

Hi everybody. Any progress on this matter?

I just got my first iPhone (32 gb S-model, with the newest firmware installed) and I have this "Download Error. Tap to retry." -problem/error. It occurs when I try to download music from the iTunes-store (straight to my iPhone).

It looks like the songs are being downloaded, but at the end it says: "Download Error. Tap to retry" (with every song). I have tried to "reset" my iPhone S, but no avail. I have to tried to "Tap to retry", but no luck. Not sure what to do, really..

I have to add, that I can download music from iTunes via my Macbook (so my account/credit card/etc should work) - but like I said, downloading music via iPhone (and iTunes) just won´t work..

To me it feels like, that we need a new firmware-update from Apple to fix this annoying issue..?

I have to add, that I also had some problems with game downloads via Apple Store & iPhone S (games downloaded, but didn´t work), but that problem was solved after I did the basic "installation" again with iPhone & iTunes..

Oct 30, 2009 8:08 AM

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Nov 3, 2009 8:50 AM in response to bengebenge In response to bengebenge

I encounter this problem alot when I download movies straight to my phone. When the download in question goes into the tap to retry queue over and over I quit the application. Turn on airplane mode to break all connections. Then I reconnect and open iTunes. The download should have the pause icon. Tap it and the download should complete the installation. Sometimes I have to do this several times. It's not a fix. Worst case, it will eventually and magically appear when you log into iTunes on a desktop.

Nov 3, 2009 8:50 AM

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Nov 25, 2009 8:19 PM in response to clouscot In response to clouscot

I had this problem as well, however I did find one way to get this to download on my iPhone. What I found that worked was to tap to retry the download and as it's attempting to download it again I hit the pause button (I had to be quick). Once it was paused I hit the button again to resume the download and it successfully completed. I hope this helps some of you out until Apple fix this bug.

Nov 25, 2009 8:19 PM

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Question: Download Error. Tap to retry.