Previous 1 2 3 4 Next 149 Replies Latest reply: Dec 27, 2015 8:53 AM by Undaunted1 Go to original post
  • chuck_bad Level 1 Level 1
    Lukeless - that was brilliant. I had a song "stuck." I paused the download - had to be quick like you said. Then when I went back into Downloads, it completed successfully.
  • koigirl Level 1 Level 1
    I had the same issue for the first time this morning?? I tried what Lukeless suggested, and it WORKED. Thank you for the posting!!!
  • Hackencrash Level 1 Level 1
    What you have to do is go into settings and switch off WiFi to force the download to use the slower cellular network to download the track. This will give you enough time to click on the Pause II icon when it appears briefly after you click on the track to download. Once paused and subsequently unpaused, the track downloads normally. You may wish to switch the WiFi back on to shorten your download (if available)
  • Kitt301 Level 1 Level 1
    This worked perfect for me. After downloading the song, I just got out of Itunes on the phone and reopened and it was gone.
  • Zorbert Level 1 Level 1
    I had the same problem as everyone else an followed the advice to try and pause the download and it worked for me. The only problem I had was you have to be realy quick to hit the pause button realy quick took me more than a few tries but saved me from having to download it on my computer and sync it to my phone would have wasted even more time so I think this is a quick fix and hopefully soon they will create a fix for this problem
  • valeriegibson Level 1 Level 1
    I ran into this with one song today. I tried to download it directly to my iPhone, but got the error message. I went to iTunes using my MacBook Pro, clicked on my account on the top right and it told me I had one incomplete download. I clicked there to finish it and synced. All fixed. Annoying, but it was simple to resolve. I guess I'll only download using my laptop from now on.
  • mdubya14 Level 1 Level 1
    I've experienced the Tap to Retry error the last two times I've downloaded music directly to my iPhone. The first time, iTunes on my computer finished the download automatically after connecting my phone. The most recent time, that did not work. I tried rebooting the phone, downloading over wi-fi, buying the song again on my phone... no luck. Reading this thread, I noticed the comment about quickly hitting PAUSE after trying to continue the download. You've got to be quick, and it'll take a few tries, but THIS WORKED ON MY IPHONE! It's a work around, but doesn't require wi-fi or my desktop. Thanks for posting!!
  • Batgerl Level 1 Level 1
    Thanks! It worked!
    -Tap the song with error to restart
    -Quickly tap to pause
    -Airplane mode on to disconnect
    -Airplane mode off to reconnect
    -Restart paused song in iTunes
  • MikeK1985 Level 1 Level 1
    I just wanted to say thanks, I tried the suggestion to quickly hit the pause button and my song downloaded straight away to my iPhone no problems! This definitely seems like the solution to a problem tons of people are having!
  • dgs348 Level 1 Level 1
    Lukeless solution worked for me as well. - "I had this problem as well, however I did find one way to get this to download on my iPhone. What I found that worked was to tap to retry the download and as it's attempting to download it again I hit the pause button (I had to be quick). Once it was paused I hit the button again to resume the download and it successfully completed. I hope this helps some of you out until Apple fix this bug."
  • TechmanUnplugged Level 1 Level 1
    Great fix - retry the download and QUICKLY press pause. Then resume the download as usual when it shows up in the Download list. I had to hit retry about 20-30 times, but it errors out quickly, so it didn't take much time.

    Someone mentioned switching WiFi off and using Edge or 3g to make the download slower and easier to pause. I like the idea, but if that doesn't work for you, (if it comes back as too large to download over the network, or if you just want to try something different) what I did was try to get the processor on the phone to slow down.

    How did I get the processor to slow down? Well, since you can't get a lot of apps to run in the background, the one that you can that always slows things down (at least on the 3g, maybe less so on the 3gs) is playing a song in the iPod app. So I played a song and tried again to do the pause, and then I was able to get it. Hope that helps!
  • Henry Wasserman Level 1 Level 1
    This also worked for me - thanks - you have to be fast at clicking on the pause button though because if you blink, it's gone.
  • jenbugn Level 1 Level 1
    I just got the answer from Apple Support:
    Open iTunes on your computer, connect your iPhone/iPod
    At the top, where it says File, Edit, View, etc.
    Choose "Store"
    Then "Check for Available Downloads"

    I did this & it finished downloading 4 songs - they are now on my iTunes, but not my iPhone, which is easily fixed with a Sync.

    I noticed that I could not download if I previewed a song before purchasing, but the Apple rep said it also has to do with AT&T only allowing a certain download size, and since I downloaded an album without being on wi-fi, I may have exceeded that size, causing the error.
  • nafiesa Level 1 Level 1
  • Tony Haris Level 1 Level 1
    THIS! (works!)
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