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Level 1

11 points

itunes credit card fraud

Someone stole my debit card number and chareged $870 worth of itunes. I can not get any help from Apple or Itunes. My bank is doing what it can, but why can't Apple help? Any suggestions?

dell

Posted on Sep 27, 2009 12:55 PM

284 replies

Chris CA

Level 10

82,506 points

Jul 19, 2012 8:58 PM in response to MouseGirl

MouseGirl wrote:

My account was charged eight time for one thing :/ idk how to go about getting my money back.

Go here -> http://www.apple.com/support/itunes/contact/

beaut

Level 1

10 points

Oct 4, 2009 9:26 PM in response to Chris CA

You cannot delete your info from the itunes account,as it wont let you.. or if you can how can it be done as I have tried

Chris CA

Level 10

82,506 points

Oct 5, 2009 8:32 AM in response to beaut

Yes you can delete your payment info but not your name and such.
View your iTunes account info then under Payment info, select None.

beaut

Level 1

10 points

Oct 5, 2009 10:22 PM in response to Chris CA

Thanks worked

Chris CA

Level 10

82,506 points

Oct 30, 2009 9:35 AM in response to shazzauk

It's up to the bank and the authorities to contact Apple, not you.

drock819

Level 1

0 points

Jan 6, 2010 1:58 PM in response to Chris CA

The transactions are not complete! They are still pending until tomorrow at midnight. So if I could get a hold of someone authorized to cancel a transaction at Apple than they have to cancel it!

drock819

Level 1

0 points

Jan 6, 2010 2:00 PM in response to drock819

But here is the problem. No one at Apple/Itunes will help. There is no actual person that can deal with Itunes accounts, Its crazy!

slog

Level 1

8 points

Jan 6, 2010 7:40 PM in response to Chris CA

Chris, I guess I've just been lucky with PayPal. I use your method when sites don't accept PayPal. It's the safe bet for sure to remove your info when you can.

Katrina S.

Level 7

24,151 points

Jan 6, 2010 10:24 PM in response to slog

Ugh, I agree with Chris. PayPal is NOT the way to go.

Katrina S.

Level 7

24,151 points

Feb 10, 2010 12:46 PM in response to datgrl

Like Chris, my CC info hasn't been stroed on my itunes account for years, and I get the free stuff every week.

Katrina S.

Level 7

24,151 points

Feb 11, 2010 11:57 PM in response to Chris CA

It wouldn't let me take mine out until the original one had expired.

Chris CA

Level 10

82,506 points

Feb 12, 2010 7:41 AM in response to Katrina S.

I remove the CC payment option completely, not just the CC info.

caindo

Level 1

0 points

Apr 15, 2010 11:56 AM in response to varjak paw

16 charges on the same day, for $45-$85 each for a person that averages $10 a month for songs only. If that did not raise an eyebrow, no one is watching the store.

again, not safe.

May 9, 2010 11:31 AM in response to jimborae

Apple is like every other retailer out there

YOU HAVE TO CONTACT YOUR BANK AND DISPUTE THE CHARGES WITH THEM!!!!

May 10, 2010 5:40 PM in response to jimborae

well then you have a strange CC

every other CC out there normally deals with contacting the retailer as they authorized it

itunes credit card fraud