Level 1

11 points

itunes credit card fraud

Someone stole my debit card number and chareged $870 worth of itunes. I can not get any help from Apple or Itunes. My bank is doing what it can, but why can't Apple help? Any suggestions?

dell

Posted on Sep 27, 2009 12:55 PM

284 replies

May 10, 2010 5:40 PM in response to jimborae

well then you have a strange CC

every other CC out there normally deals with contacting the retailer as they authorized it

May 11, 2010 2:25 PM in response to craigandeye

as I said before and will say again

YOU HAVE TO DISPUTE IT WITH YOUR CREDIT CARD COMPANY

May 11, 2010 2:58 PM in response to craigandeye

Apple/iTunes does investigate when they are contacted by the proper channels (the CC company)

May 19, 2010 12:39 PM in response to rabryan

I also have a remaining balance, itunes says to pay it, credit card says DON'T pay it. It's pretty stupid that itunes cant cancel a pending purchase.

Katrina S.

Level 7

24,152 points

Jun 3, 2010 11:25 AM in response to lefttygtr

On the flip side, folks who connect to unsecured wifi and do online purchasing are asking for trouble!

Chris CA

Level 10

82,513 points

Jun 5, 2010 9:13 AM in response to PeninaD

I will be fascinated to see how Apple tries to weasel their way out of that,

Why would Apple try to weasel their way out of anything?
Your bank authorized the charges at the time of purchase.

Chris CA

Level 10

82,513 points

Jun 6, 2010 8:32 PM in response to aimee0715

Then you are more than welcome to leave your CC info in iTunes knowing that it may not be as secure as you want.

ponic123

Level 1

0 points

Jun 7, 2010 1:21 PM in response to napture

The same thing happened to me, itunes emptyed my account of £549 pounds.

Their customer service is poor.

Nid

< Edited by Host >

sev24sev

Level 1

0 points

Jun 9, 2010 4:39 PM in response to Tahnicat

in the terms you agree to when you sign up for iTunes

tmannn

Level 1

20 points

Jun 10, 2010 4:46 PM in response to jul35

shut down credit card and when thief uses it he will get caught

jongill

Level 1

0 points

Jun 21, 2010 3:39 PM in response to drock819

Same experience for me today. My eyes have been opened as to how neglectful Apple is with security and allowing fraud to run rampant. Why dont they have a way to disable account?

Chris CA

Level 10

82,513 points

Jun 22, 2010 1:39 PM in response to MistyMeanor

There is no option to not put some kind of payment option in iTunes

Sure there is.
Select None under *Payment options*.

Jun 25, 2010 9:13 AM in response to Chris CA

There is no option to pick none if Itunes claims you owe them money for charges that didnt clear, though.

Mentz

Level 1

0 points

Jun 26, 2010 7:07 AM in response to Mentz

The seller of all transactions was Lae Lee. Does anyone else have a connection or evidence of such a name?

Jun 27, 2010 5:51 AM in response to Mawsandra

If you have never downloaded iTunes or opened an account, then, it follows that the thieves did not get your information from iTunes.

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itunes credit card fraud