Mail Account is Stuck in Offline Mode-Can't Send or Receive Mail

Question

Level 1

40 points

Mail Account is Stuck in Offline Mode-Can't Send or Receive Mail

A friend's iMac (running Leopard) has a persistent Mail problem. His account is stuck in Offline mode (triangle icon with exclamation point). He cannot send or receive email using the Mail app. His account works fine using Safari. Comcast, the service provider, says all settings are correct.

Suggestions, please!

20" iMac 2.16GHz Core 2 Duo, Mac OS X (10.6), 13" 2.53GHz MacBook Pro

Posted on Oct 3, 2009 9:33 AM

Reply

Answer 1

Oct 3, 2009 10:47 AM in response to alansky1

Greetings,

It sounds like the Mail preferences file may be corrupt. Try this:

Quit Mail if it's running.
Go to Home/Library/Preferences and delete the com.apple.mail.plist file.
Restart Mail and setup the account again; Mail will find the existing account folder automatically. Then see if the problem continues.

Reply

Answer 2

alansky1 Author

Level 1

40 points

Oct 3, 2009 10:49 AM in response to Golden Shoes

Thanks for the suggestion! Will try this in a couple of hours and post results.

Reply

Answer 3

alansky1 Author

Level 1

40 points

Oct 3, 2009 2:02 PM in response to Golden Shoes

Worked like a charm. Thanks!

Reply