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My Macbook keeps disconnecting itself from the internet

Recently, I bought a Macbook Pro in September and ever since I got it, the connection with the internet have been weird. It keeps disconnecting itself from the internet. I know it's not my router or home internet because my Touch and other laptops have a consistent connection. The Airport icon has a full bar. I can reconnect, but I have to go to Network Diagnostics constantly to connect back to the internet, only to be disconnected 10 seconds later.

Out of desperation, I figured I do a clean install of Snow Leopard (why not since my Macbook is new anyways)! The problem is still there, the Macbook is updated to Version 10.6.1. Can someone help please? Is it my network settings? Is anyone else having this problem? Ahhhh

Macbook Pro, Mac OS X (10.6.1)

Posted on Oct 12, 2009 5:24 PM

Reply
286 replies

Nov 17, 2009 3:33 PM in response to Tin T12AN

This happens here too.

I've noticed that as long as data is being streamed the connection seems fine. so for example a long video or podcase plays uninterupted. but if i stop any activity that needs data from the net my connection gets broken and i have to disconnect/reconnect to the router via the Airport menu dropdown.

I have a very recent N router ( NETGEAR DGN2000 ) and use this at home.

Im guessing/hoping this problem will EVENTUALLY get fixed by a firmware update from apple.
But who knows ?

Nov 18, 2009 8:36 AM in response to Tin T12AN

Have you seen all the other discussions reporting this problem. You can leave feedback for Apple here...

http://www.apple.com/feedback/macosx.html



Here is what I have just written to them...

Hi, I love my 13" MBP, I have had it for around 6 months now. However recently I have found that it randomly disconnects throughout the day. Extremely frustrating. My old Macbook nearly 2 years old I gave to my wife does not suffer from this at all. We both connect to the same router on the same network. I am not the only person finding this. At the time of writing this mail to you there are over 8000 views on one single support forum thread entitled "Wireless disconnects randomly throughout the day on 13" MBP". There are also many other forum threads describing the same fault. Infact 8 out of the first 15 discussions on your 1st page list of threads reference this problem- thats over half! All people reporting a problem with MacBook Pro's and wifi connection dropouts, running both 10.5 and 10.6. Please can you sort this out.

Here is a list of forums where people are begging for a solution. There are more discussions than this, this is just a selection. Please don't ignore us.

8411 views http://discussions.apple.com/thread.jspa?threadID=2116174&tstart=15

7912 views http://discussions.apple.com/thread.jspa?threadID=2108841&tstart=30

6029 views http://discussions.apple.com/thread.jspa?threadID=2077738&tstart=0

3180 views http://discussions.apple.com/thread.jspa?threadID=2159149&tstart=45

2222 views http://discussions.apple.com/thread.jspa?threadID=2143268&tstart=30

1271 views http://discussions.apple.com/thread.jspa?threadID=2196802&tstart=0

1092 views http://discussions.apple.com/thread.jspa?threadID=2172455&tstart=60

865 views http://discussions.apple.com/thread.jspa?threadID=2103370&tstart=60

561 views http://discussions.apple.com/thread.jspa?threadID=2168865&tstart=15

532 views http://discussions.apple.com/thread.jspa?threadID=2199231&tstart=0

425 views http://discussions.apple.com/thread.jspa?threadID=2217751&tstart=45

334 views http://discussions.apple.com/thread.jspa?threadID=2220528&tstart=15

216 views http://discussions.apple.com/thread.jspa?threadID=2230572&tstart=0

264 views http://discussions.apple.com/thread.jspa?threadID=2227801&tstart=0

121 views http://discussions.apple.com/thread.jspa?threadID=2232460&tstart=0

75 views http://discussions.apple.com/thread.jspa?threadID=2235250&tstart=0

72 views http://discussions.apple.com/thread.jspa?threadID=2228356&tstart=15

88 views http://discussions.apple.com/thread.jspa?threadID=2233304&tstart=0

80 views http://discussions.apple.com/thread.jspa?threadID=2230603&tstart=15

152 views http://discussions.apple.com/thread.jspa?threadID=2230645&tstart=15

165 views http://discussions.apple.com/thread.jspa?threadID=2229632&tstart=15

96 views http://discussions.apple.com/thread.jspa?threadID=2231890&tstart=15

Kind regards,
Mike.

Nov 19, 2009 2:52 PM in response to suzyz

I'm having the same problem!

Just spent £1499 on a 13" MBP and the bloody thing won't stay connected to the internet through wifi. I've phoned my ISP and tried switching channels but it makes no difference. I have the same problem when using it at my parents house.

Come on Apple, lets get this sorted out before I throw the thing across the room.

Message was edited by: don0123

Nov 22, 2009 1:32 PM in response to MikeStevens38

Hi there, i was just wondering if you manage to fix the problem. I also have an O2 Broadband and get the same problem. Its really frustrating, i thought i was just me I guess not. I've changed the frequency and done everything else but it keeps disconnecting. If you've manage to fix it please tell me how so I could end this frustration. Thanks in advance

Nov 23, 2009 2:31 AM in response to Tin T12AN

Another unhappy bunny, the wi-fi signal only seems to drop when I'm uploading photo's to my online hosting site which then causes me a headache restarting the upload. I got a MBP for photo's as they're meant to be great for this, but I'm losing confidence already......come on Apple to many unhappy customers for this problem to be ignored!

My Macbook keeps disconnecting itself from the internet

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