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My Macbook keeps disconnecting itself from the internet

Recently, I bought a Macbook Pro in September and ever since I got it, the connection with the internet have been weird. It keeps disconnecting itself from the internet. I know it's not my router or home internet because my Touch and other laptops have a consistent connection. The Airport icon has a full bar. I can reconnect, but I have to go to Network Diagnostics constantly to connect back to the internet, only to be disconnected 10 seconds later.

Out of desperation, I figured I do a clean install of Snow Leopard (why not since my Macbook is new anyways)! The problem is still there, the Macbook is updated to Version 10.6.1. Can someone help please? Is it my network settings? Is anyone else having this problem? Ahhhh

Macbook Pro, Mac OS X (10.6.1)

Posted on Oct 12, 2009 5:24 PM

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286 replies

Dec 23, 2009 9:19 PM in response to Zebraheadr6

Brand new MBP 13in w/ updates all installed. Just wanted to throw my hat into the pile.

I get "Link down on en1. Reason 4 (disconnected due to inactivity)" every so often. It happens a lot when I'm on Skype.

Sometimes it is Reason 8 (Disassociated due to station leaving)
Sometimes it is Reason 14...

I've tried clearing the pram, deleting all the plists, repairing permissions, changing channels, changing wireless security options, and today I updated my Linksys router with the newest firmware.

This is my first mac and I've been a dedicated PC/windows user for all my life. I can honestly say that even though my PC had its fair share of problems... it could at least connect via wireless without any problems. It is simply embarrassing for apple to claim their computers are superior and then have several threads about how their computers cannot even connect to the internet.

I also posted this msg on one of the other threads as a bump...

May 11, 2018 10:55 PM in response to Zebraheadr6

Do you mean that you turn Airport off and then on again and this brings you back on line, or do you mean that you have to restart the computer also?

Dec 24, 2009 5:39 PM in response to Tin T12AN

We had been struggling with both my Mac Book Pro and my wife's Air Mac having random disconnects from our home internet. I traced it to my recently installed Belkin N+ wireless router.

I replaced the router with a Netgear WNDR3700 and our network is once again working fine. I don't know if the Belkin was defective, however, I will assume that it was.

Everything is working just fine now. It was frustrating to troubleshoot as it seemed to me that the router being new should have worked well. Wrong again.

Good luck with your disconnect problems.

Dec 25, 2009 2:19 AM in response to hellboy V3.1

I've come on here tonight looking for an answer to the same problem.

I've had my MacBook for less than a month, and ever since I got it our internet connection has been dropping out intermittently. Previously I was on a Dell desktop, and it was connected to the router via ethernet (I think? Is that a yellow cable - I'm not the most computer savvy person).

But here's the catch. It's not just my computer. My husband's Dell laptop is also dropping out simultaneously, as is his iPod Touch.

It will drop out for anything from 10 seconds to a minute, and it will come on again by itself. I reset the router, my husband's spoken with our ISP, both to no avail. The only change has been my new computer, and increased usage because my husband has been home on holidays.

It's driving us a little batty.

Dec 25, 2009 3:02 PM in response to Tin T12AN

I bought a 17" Macbook Pro last week. Brand new, OS X 10.6 - which I updated to 10.6.2, including all the extra updates from the "software update" option. My problem is that I haven't been able to get the Airport to connect with my router. I get an extremely annoying exclamation mark in the airport icon (I have another MBP OSX 10.5.8, no problems what so ever, so I'm 100% the router is not the problem). I tried the following:
1) Reseted PRAM
2) Changed DHCP auto settings to manual
3) Changed wireless channels
4) changed from WEP to WPA, and also I tried with an unprotected signal
5) Reseted router, MBR, turned on/off airport, did a new location, etc.
6) flused DNS cache
7) Deleted the com.apple.internetconfigpriv.plist and com.apple.internetconfig.plist files from ~/Library/Preferences
8) Removed all files within ~/Library/Preferences/SystemConfiguration/ and rebooted.
9) Run the hardware check utility, and it's not a hardware issue according to it
10) Reinstalled OSX!!!!

Nothing has worked. I'm completely out of ideas... thanks

Dec 28, 2009 1:26 PM in response to icrude001

I just watched your video, and that's the same problem I'm having with my MBP purchased just before Thanksgiving. I've had the problem from the start, and I'm using a 2Wire DSL modem, which was purchased back in September.

I've followed several tips from the discussions here, and nothing has been a complete fix, although it does seem a bit less frequent than before.

Sometimes it happens 5 times in 10 minutes, other times it won't happen even once during a 3 or 4 hour session. Very frustrating and confusing.

Since not every MacBook Pro seems to be experiencing this problem, I think its a combination of software and hardware. Perhaps a specific factory got a hold of a bad batch of a certain component, and not every one of that component was affected, and we are the lucky (unlucky) ones. To see if we can identify a trend, I'm including my MacBook Pro info.
















































*Here's my Mac Info:*
Model Family: MacBook Pro
Display/Size: 15"
Processor Type: 2.53GHz Core 2 Duo
Model Number: A1286
Color: Aluminum
*Processor Information*
Speed: 2.53GHz
Manufacturer: Intel
Type: Core 2 Duo
Architecture: P8700
Codename: Penryn

Factory: China
Production Year: 2009
Production Week: 42 (October)
Production Number: 100

The above info was courtesy of [http://www.powerbookmedic.com/identify-mac-serial.php]

*Here's my Airport Card info:*

Software Versions:
Menu Extra: 6.2 (620.24)
configd plug-in: 6.2 (620.15.1)
System Profiler: 6.0 (600.9)
Network Preference: 6.2 (620.24)
AirPort Utility: 5.4.2 (542.23)
IO80211 Family: 3.1 (310.6)
Interfaces:
en1:
Card Type: AirPort Extreme (0x14E4, 0x8D)
Firmware Version: Broadcom BCM43xx 1.0 (5.10.91.26)
Locale: FCC
Country Code: US
Supported PHY Modes: 802.11 a/b/g/n
Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 36, 40, 44, 48, 52, 56, 60, 64,
100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149,
153, 157, 161, 165
Wake On Wireless: Supported
Status: Connected

Current Network Information:
XXXXXXXXXXXX:
PHY Mode: 802.11g
BSSID: 0:xx:Xc:xx:17:x1
Channel: 8
Network Type: Infrastructure
Security: None
Signal / Noise: -62 dBm / -93 dBm
Transmit Rate: 54

P.S.

I've been online for over a1.5 hours and no drops. Go figure.

Dec 28, 2009 9:41 PM in response to Tin T12AN

I am having the same problem with my 2 year old MBP since I upgraded to 10.6. This setup worked flawlessly for many months until Snow Leopard.

I have tried applying the patch but it only fixes the problem temporarily.

The only workaround I have found it to change the SSID (name) of the WiFi and reboot the modem (in my case an Actiontec from QWEST). Then connect to the new SSID and I'm back in business (for a while) ... sometimes days sometimes only hours.

I make me think that for some reason the SSID and Password are getting corrupted.

FWIW, my iPod Touch does not show any of these symptoms.

db

Dec 29, 2009 3:33 PM in response to Tin T12AN

I'm having the same problem, it's really bugging me!
I bought this MBP15 on the first days of November...very bad luck, the first one they sent was factory-scratched and yes, in the few days I own it I have experienced the same disconnection problem...I sent it back and now I've got another one (at least, the case now is perfect).
I have disconnections using both ethernet or wi-fi connection..on wireless is worse, it's almost impossible to do anything (I have to turn on and off airport on mac to reactivate connection).
My router is a Netgear DG834G rev.3, I tried also with a Fonera. Static IP or Dhcp, with encription or without. Everything else connected to this equipment is working good, I have an ibook and an ipod touch with network perfectly working at the same time while the macbook fails.
I noticed a strange behaviour of the thing: not all services are affected at the same time. For example, it can disconnect the im (adium) and leave mail running, or viceversa, or have in one tab of safari a streaming video running, then open another tab and get the internet connection error (while the video is still going, and continues to download).

I don't really know what else to do, it's driving me crazy

Jan 1, 2010 10:10 AM in response to boztronic

*For completeness, I include information on my computer and network*

Model Family: MacBook Pro
Display/Size: 15"
Processor Type: 2.53GHz Core 2 Duo
Model Number: A1286
Color: Aluminum

Processor Information

Speed: 2.53GHz
Manufacturer: Intel
Type: Core 2 Duo
Architecture: P8700
Codename: Penryn

Factory: China
Production Year: 2009
Production Week: 44 (October)
Production Number: 4573


Versioni software:
Menu extra: 6.2 (620.24)
plugin configd: 6.2 (620.15.1)
System Profiler: 6.0 (600.9)
Preferenza network: 6.2 (620.24)
Utility AirPort: 5.4.2 (542.23)
Famiglia IO80211: 3.1 (310.6)
Interfacce:
en1:
Tipo di scheda: AirPort Extreme (0x14E4, 0x8D)
Versione firmware: Broadcom BCM43xx 1.0 (5.10.91.26)
Locale: ETSI
Codice nazione: X3
Modalità PHY supportate: 802.11 a/b/g/n
Canali supportati: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140
Wake On Wireless: Supportato
Status: Connesso

Informazioni network attuale:
xxx:
Modalità PHY: 802.11g
BSSID: 0:xx:xx:xx:xx:18
Canale: 7
Tipo network: Infrastruttura
Sicurezza: WPA2 Personal
Segnale/disturbo: -20 dBm / -92 dBm
Velocità di trasmissione: 54

My Macbook keeps disconnecting itself from the internet

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