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Never Autolock option missing.

Since last time I restarted the iPhone the Never option in the autolock menu is gone.
Any ideas? Suggestions, workarounds?
Thank you for your help
R

iPhone OS 3.0

Posted on Oct 15, 2009 3:54 PM

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Question marked as Best reply

Posted on Oct 15, 2009 4:11 PM

Hi,

Do you have an Exchange account setup on the iPhone?
The Exchange admin could have a policy on the account that requires a Auto-Lock and Passcode.

You can find more information about Passcode settings on page 33 of the Enterprise Deployment Guide: http://manuals.info.apple.com/enUS/Enterprise_DeploymentGuide.pdf

So, if the issue is caused by the exchange account, you can workaround it by removing the Exchange account or contacting the Exchange admin and having them change the policy.

If the issue is not caused by an Exchange account, try restarting the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again.

-Jason
1 reply
Question marked as Best reply

Oct 15, 2009 4:11 PM in response to xescuy

Hi,

Do you have an Exchange account setup on the iPhone?
The Exchange admin could have a policy on the account that requires a Auto-Lock and Passcode.

You can find more information about Passcode settings on page 33 of the Enterprise Deployment Guide: http://manuals.info.apple.com/enUS/Enterprise_DeploymentGuide.pdf

So, if the issue is caused by the exchange account, you can workaround it by removing the Exchange account or contacting the Exchange admin and having them change the policy.

If the issue is not caused by an Exchange account, try restarting the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again.

-Jason

Never Autolock option missing.

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