Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: xescuy
xescuy Author
User level: Level 1
0 points

Never Autolock option missing.

Since last time I restarted the iPhone the Never option in the autolock menu is gone.
Any ideas? Suggestions, workarounds?
Thank you for your help
R

iPhone OS 3.0

Posted on Oct 15, 2009 3:54 PM

Reply
Question marked as Best reply
User profile for user: Jason L
Jason L
User level: Community Specialist

Posted on Oct 15, 2009 4:11 PM

Hi,

Do you have an Exchange account setup on the iPhone?
The Exchange admin could have a policy on the account that requires a Auto-Lock and Passcode.

You can find more information about Passcode settings on page 33 of the Enterprise Deployment Guide: http://manuals.info.apple.com/enUS/Enterprise_DeploymentGuide.pdf

So, if the issue is caused by the exchange account, you can workaround it by removing the Exchange account or contacting the Exchange admin and having them change the policy.

If the issue is not caused by an Exchange account, try restarting the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again.

-Jason
View in context
1 reply
Question marked as Best reply
User profile for user: Jason L
Jason L
User level: Community Specialist

Oct 15, 2009 4:11 PM in response to xescuy

Hi,

Do you have an Exchange account setup on the iPhone?
The Exchange admin could have a policy on the account that requires a Auto-Lock and Passcode.

You can find more information about Passcode settings on page 33 of the Enterprise Deployment Guide: http://manuals.info.apple.com/enUS/Enterprise_DeploymentGuide.pdf

So, if the issue is caused by the exchange account, you can workaround it by removing the Exchange account or contacting the Exchange admin and having them change the policy.

If the issue is not caused by an Exchange account, try restarting the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again.

-Jason
Reply

Never Autolock option missing.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up