Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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wein32 Author

Level 1

4 points

itunes error on windows xp

i have had this error message for 5 days. itunes has encountered a problem and needs to close. please tell microsoft about this problem.i have tried uninstalling 2 times and nothing has worked. any suggestions? thanks for the help!!

Dell, Windows XP

Posted on Oct 25, 2009 11:20 PM

Best reply

Templeton Peck

Level 9

62,197 points

Posted on Oct 26, 2009 7:35 AM

any suggestions?

Post your question in the iTunes forums: http://discussions.apple.com/category.jspa?categoryID=150

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20 replies

wein32 Author

Level 1

4 points

Oct 29, 2009 1:51 AM in response to iKaarma

I have done a few things in the article and I still have the issue. So, if I go into unistall/install to remove McAfee anti-virus will I be able to reinstall it later. It comes with my cable hook up.
I will be trying the other things later tomorrow. I will get back to soon.

pawq

Level 1

0 points

Oct 29, 2009 5:06 PM in response to wein32

Hello, I have the same problem when I try to open itunes! I've tried everything so far that has been posted, still cannot open itunes, help please!
Thanks

wein32 Author

Level 1

4 points

Nov 2, 2009 9:46 PM in response to iKaarma

Hi, Sorry it took so long to get back to you. I was out of town. So tonight I started to do everything you wrote in your last post. I printed out all the links and went through them all. It has been over three hours. I am slow on the computer. I was on the last thing to try. And it WORKED!!!!!!!!!! Thank you so much, I am so relieved. It was the link you sent Removing and reinstalling iTunes, Quicktime and other software components for Windows XP. . I know I never did some of the stuff you said in uninstalling iTunes. I never uninstalled Bonjour or some of the other components, when I tried the uninstalling before. I could not believe it when iTunes opened and I did not get the error message. Thank you for taking time and reading my question and working with me, I thought I was never gonna be able to use my ipod again. I do not know why it stopped working but I am so happy it is again. Thank you, thank you, thank you.
Peace

wein32 Author

Level 1

4 points

Nov 2, 2009 9:55 PM in response to pawq

Hi, Just thought I would tell you to read the last post by ikaarma. Mine works now after I tried things in his/her post. I had thought when I tried to uninstall itunes that I was doing it right. I was not according to his/her link. Click on the last link in the post that ends in 1925. I would recommend printing it out and following everything that it says to uninstall. I hope you get yours working again.
Good Luck

b noir

Level 9

72,324 points

Nov 3, 2009 8:49 AM in response to wein32

Hi Wein! Excellent news. Sorry I lost track of you, but I'm glad iKaarma was able to fix things for you. (Nice work iKaarma.)

It was the link you sent Removing and reinstalling iTunes, Quicktime and other software components for Windows XP. . I know I never did some of the stuff you said in uninstalling iTunes. I never uninstalled Bonjour or some of the other components, when I tried the uninstalling before.

Interesting ... quite possibly it was a damaged Apple Application Support that was causing the QuickTime issue (and via that, the iTunes issue). Swapping that out as well as QuickTime and iTunes may well have done the trick. I'm used to the days when QuickTime and iTunes versions (pre iTunes 9.x and QT 7.6.4) didn't need a functioning AAS on the computer in order to run, so I wasn't thinking along those lines at all in the context of your error.

🙂 At any rate, I'm glad you're up and running again.

itunes error on windows xp