Some outlook appointments move by an hour

When syncing with Outlook, I have found that some meetings (not all meetings) will be wrongly recorded by an hour (or sometimes more). If I create the meeting myself in Outlook, or if other users in the same time zone create the meeting, it seems to sync correctly.

There appears to be a problem with recurring meetings created in other time zones. Outlook shows them correctly and can keep up with things if the meeting moves but the iphone will decide that the meeting should move by an hour and it will create an overlap with other meetings.

I've deleted the sync history to try and fix it but it doesn't help. Is anyone else having the problem?

Dell, Windows XP Pro

Posted on Oct 27, 2009 2:17 PM

Reply
37 replies

Nov 4, 2009 5:18 AM in response to balancekiwi

I have the same problem for more than one year now and it drives me nuts.

In Outlook 2007 all appointments (including appointments that take place in different time zones) are shown accurately. However, after syncing with the iPhone (iPhone OS 3.1.2 and iTunes 9.0.2) some of the appointments that take place in a different time zone are either not shown or are shown with a wrong time on the iPhone.

Example:

Outlook:
Event 1, Monday 2pm
Event 2, Tuesday 2pm --> This is the recurring event in a different time zone
Event 3, Wednesday 2pm

After syncing to the iPhone (via iTunes):
Event 1, Monday 2pm
Event 2, Tuesday 8pm --> ???
Event 3, Wednesday 2pm

Both time zones, on my PC and on the iPhone are equal. I know this problem for more than one year now. Recently I have created a developer account to report this issue to Apple. Unfortunately Apple wasn´t interested in my bug report via email and asked me to create a developer account to report the bug.

Nov 10, 2009 5:37 PM in response to Community User

that's not very nice of Apple!!!

I have done some more testing and so have a couple of colleagues.

It seems to affect recurring meetings in Outlook. If the "meeting series" is moved by the organiser, iTunes won't recognise the move. This means it leaves the meeting at the original time which will make it seem different by one hour or more depending on how the meeting was moved.
If one instance of the meeting is moved it will also not show correctly.

It appears that iTunes recognises the original data not the changed data.

Is there anything that I can do to help - it's clearly a bug

Nov 11, 2009 7:23 AM in response to balancekiwi

There is something, you can do:

Create a free developer account here: http://developer.apple.com/products/membership.html

Then login ( https://bugreport.apple.com) and report the bug!

I have had an email discussion with an Apple Service representative some months ago. Unfortunately, she denied to accept my bug report, because Apple´s new bug report procedure forbids to accept bug reports via email. Furthermore, bug reports from non-developers are also not appreciated. This is a real pity, because the developer guys are the ones who haven´t been able to fix this bug for more than one year. However, Apple Service therefore recommended me to create such a developer account to report the bug. I guess that 99% of customers are not willing to take this struggle to report their bug.

Nov 11, 2009 7:46 AM in response to Community User

I found several other threads in this forum, reporting the same issue. In case you know more of these threads, feel free to link from there to this thread, to only have one single thread with all the information in here.

Nov 12, 2009 1:21 AM in response to balancekiwi

I am encountering the same problem. Meeting set in different timezone shows incorrectly in my iphone after syncing. It is showing correctly in my outlook.

For eg.
I am in Singapore timezone. Meeting set at US time zone for Tuesday 7am US EST shows in my iPhone after sync as Tuesday 7am SG (instead of showing Tuesday 8pm SG timezone). It is same for any timezone outside of Singapore. Meetings set in SG timezone are all showing correctly in my iPhone.

Also, recurring meetings over period when DST changes occur is not showing correctly as well. This is correctly showing in Outlook (even there was a fix from outlook when US DST and some AP countries DST was changed to start and end at different dates).

This is really frustrating and I have now removed calendar sync from my iPhone as most of my invites are recurring meetings set outside of my US timezone. Wondering whether I should go back to Windows Mobile.

I called apple tech support and they said my warranty expired after 90 days. I can pay 49$ for incident support of 99$ for 1 year.

Nov 12, 2009 4:25 AM in response to prakashln

@marco818:
What you wrote has been recommended in this thread earlier. Unfortunately it does not solve the problem.

@prakashln:
I do agree 100% with what you wrote. Every new iTunes and iPhone update brings additional multimedia features (such as Genius) along. However, the very basic functions of a smart-phone, such as managing recurring events in different timezones, do not work well. The only problem is that 99.9% of iPhone customers seem not to care about recurring events in different timezones, but about latest multimedia features and games.

Dec 7, 2009 11:46 AM in response to balancekiwi

This actually makes the iPhone useless !!! This is something which is EXTREMELY basic and should work.

I have the same problems;

1)Meetings created by a user in another timezone shows correct time in Outlook but the organizers timezone on the iPhone.

2) Recurring meetings where you change one instance of the meeting does not change on the iPhone

Come on Apple, if you dont fix this, the iPhone is not just more than a toy and I can give it to my kids !!!

Dec 7, 2009 1:47 PM in response to Kjell_P

Apple advised me to report this bug in their Bug Report Portal (bugreport.apple.com). More than one month ago a developer contacted me and asked me for more information about this issue.

Until today I did not hear any news from Apple. I asked them to provide some feedback. However, I am still waiting. I cannot tell you, if Apple is working on this issue or if they decided to ignore this bug report.

I cannot understand, why the developers do not send me any feedback. It seems as if multimedia features (such as Genius, Cover Flow or Games) have higher priority than basic functions (such as working calender and time zones). This issue impressively shows us the importance of business customers for Apple: low to non-existing!

I have waited for more than one year, that any of the iPhone firmware updates fixes this crucial problem. In the meantime I stopped hoping that Apple fixes this bug. Let us guess, which new kid´s stuff comes along with the new iPhone firmware!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Some outlook appointments move by an hour

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.