HP LaserJet P2055dn prints PDF's inverted

Hi,

I'm having a problem where PDFs are printing inverted from 10.6.1 from any of two new MacBook Pros or one MacBook Air in the office connected to a networked HP LaserJet P2055dn. The HP LaserJet P2055dn is connected to the computers wirelessly via a late model Apple Airport Extreme.

To reproduce the problem, I choose any PDF file where the background is white and the text is black and print from any of the above mentioned computers in the office and the output from the printer on paper is a black background with white text.

I have tried:

- Rebooting the computers, turning the printer on and off
- Changing the color matching between in-printer, and any number of profiles on the computer
- Saving the PDF in preview using a Quartz Filter for Black and White, Reduced File Size, Gray, etc
- Printing from Adobe Reader
- Changing the paper type in the print dialog box
- Changing output resolution (600dpi, 1200dpi, etc)
- Changing the output quality (draft, proof, etc)
- Going through the options menu on the printer itself (no obvious related settings to be found)

I have tried this with PDFs created using Fujitsu ScanSnap S1500m (the primary source for PDFs around the office) as well as PDFs coming from the eFax on-line service (the other typical source for PDFs around the office). Color documents with black text on white backgrounds authored in Apple's Pages program print correctly with black text on white backgrounds.

If I import any of the problem PDFs into Photoshop (forcing me to choose a specific pixel resolution and pick a specific page) the resulting image prints correctly (black text on a white background).

I have tried printing problem PDFs using Preview, Adobe Reader and PDF Pen.

My first thought was to update the printer drivers, but HP's customer support site says that there are no driver downloads for this printer for Snow Leopard because Snow Leopard ships with the latest drivers.

Any help would be appreciated, thanks!

Jeremy

MacBook Air / MacBook Pro, Mac OS X (10.6.1)

Posted on Oct 27, 2009 5:27 PM

Reply
10 replies

Oct 28, 2009 10:41 AM in response to K T

Hi,

Thanks for that tip, but unfortunately PDFs still print inverted after installing the latest drivers from the link:

http://support.apple.com/kb/DL907

PDFs with black text on a white background still print as white text on a black background from any of the 10.6.1 computers in the office to the HP LaserJet P2055dn which is connected via Ethernet to an Airport Extreme, and wirelessly to the computers.

Any additional ideas would be much appreciated!

Regards,

Jeremy

Dec 1, 2009 4:16 AM in response to HP Mac Architect

I am experiencing the exact same problem that Jeremy describes. I will add that the specific problem I have is in printing Adobe Acrobat files that are created on my MacBook (10.6.2) and are created via a Fujitsu ScanSnap S510M scanner using Adobe Acrobat Pro version 8. When printing to a new HP 2055dn (with current drivers), the page prints as a negative and wastes toner and paper. The image will print satisfactorily if I select, in Acrobat, "print as image" under the advance features. This is a risky proposition as I often print many multi-page documents unattended. Forget just once and you've wasted a toner cartridge.

One observation in troubleshooting this curious problem is that when I export the same Adobe file to Windows XP in VMware Fusion, on the same machine at the same time printing to the same printer, the result is a correct positive image.

I too would appreciate seeing this issue resolved

Dec 4, 2009 6:44 AM in response to Bill Eccles

I should note that these documents print normally on an LaserJet 1320n, and always have.

Furthermore, when viewed onscreen using Pages, they appear normal. Since what we do is "fill out" these forms using Pages, we put black text on the scanned image and then print it. The scanned image comes out in negative, while the text comes out black as intended. Net result: black text on a black background, just in case you didn't follow that.

So there's something screwy about the image itself and how the printer and/or driver handles it.

More data: this happens with multiple computers, all running the same version of the OS, all with the latest printer drivers. Only one of the computers has the Fujitsu software on it. The rest do not.

It happens consistently, each and every time the document is printed. It is not a random occurrence. But whether or not it happens in the first place does seem to be random. I.e., we cannot nail down which documents cause the problems and which do not. I am having a test run to see if OCR'ing the document using the FineText (or whatever it's called) OCR program solves the problem.

I'll also have a go at letting ColorSync "reduce the file size" to see if that does something to the image that helps us out.

Will post more as I find out more...

Jan 25, 2010 9:36 AM in response to Bill Eccles

I got great support from HP. They were aware of the problem at least as far back as November and have issued a firmware fix that solves the problem. (I got a copy of the firmware that was dated in November; the website currently has a December firmware.)

If the link shows up below, clicking on it will take you to the software page for the 2055dn with the latest firmware on it. If it doesn't, just browse your way to the drivers and software page for the printer and follow the instructions supplied with the firmware.

/Bill

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us &prodNameId=3662058&prodTypeId=18972&prodSeriesId=3662052&swLang=8&taskId=135&sw EnvOID=54

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HP LaserJet P2055dn prints PDF's inverted

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