Hi Brothers and Sisters!
I have a Sin - I bought an iMac.
The story you all are familiar with.
About a month ago we went to a local store and were told that Refurbished Macs are available for a cheaper price and will have all benefits new machines have....and they were right, it was cheaper and had what new Macs had - yellow tinge.
So, a week later first machine arrived. I picked it up from FedEx and brought it home. There was several stuck pixels and the yellow tinge. I grabbed the box and rushed to a local store where I was asked to contact Apple customer support, since this unit was purchased online. I spend 1.5 hour on the phone explaining my problem and was told that there were LCD anomalies, which were normal for this kind of displays. The store was closing and I had to call Customer Support the next day and spent another hour before they agreed to replace my iMac.
So we packed everything, and I brought it to UPS.
In a few days new machine arrived (picked up 12 kg box from FedEx) and it had yellow spots on the bottom of the screen. I phoned Apple again and they agreed to replaced it once again. We packed it and shipped through UPS.
Few days later the 3rd machine arrived - was picked up from FedEx and again, the display had the same problem as the previous one.
I phoned Apple again, spend another hour on the phone and a customer relation agent was assigned to me with known phone extension, etc.
She suggested me to go with a LCD panel replacement. I was concerned that new machine with replaced screen sounded suspicious, but was assured that since it was my third computer, refund would be provided if there were problems. OK! We ordered the part and in a few days my local store representative called and asked to bring iMac for a repair.
Few days later they called and asked me to pick it up. That's what I did, and guess what??? The tinge is still there - now its covering 1/5 of the screen on the left. OK! I phoned Apple Agent, who has been working with me and she asked me to send a picture. One hour later she called me and told that she spoke with engineers and they said that this yellow tinge is within the specs and the known issues with yellow screens are about the whole screen being yellow, not a part of it. WHAT!? Supervisor on the phone. He is saying the same thing, that technical department looked at my pictures and are positive that this is within specs and he maybe, may be able to schedule me for another screen replacement. I said: I want a refund, I want my money back - he says: I can't give you that. - Why? - Because it's been repaired already. - But, I specifically asked if that could be a problem in a future, if I would want a refund. - Well, I don't know much about it, what I can do is look at your situation and call you back this afternoon or evening...
That was 6 hours ago. (3PM EST)
P.S.
On the website, all iMacs presented do not have any yellow spot. It doesn't say anywhere that products may be different from what you see. Product should comply with a certificate issued under their company act and I really don't think, that it says that yellow pee-spots may present.
Here are my corners. Hit me if I'm wrong.
http://att.macrumors.com/attachment.php?attachmentid=219132&d=1269309622
