Water Submersion Indicator - Void Warranty

I've only had the iPhone 3GS for two months. Since then, I have been using it carefully. Never have I dropped my phone or put it in any location in which liquid was present. I live in sunny California and it has only rained once so far. I kept the phone within my pocket so there isn't any reason why rain could've gotten on it. However, when I took my phone to the Genius Bar at the Apple Store because Home Button is not working smoothly (No problem on device function, though), they told me that my water indicator had gone off.

Do you have similar situation? Why did this happen? I am really careful on using iPhone, but I could not believe in Apple's judgment.

Posted on Nov 1, 2009 10:39 AM

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23 replies

Nov 1, 2009 1:27 PM in response to xcomme

Giving you the benefit of doubt that you honestly don't know of any moisture contact, the fact that you're unaware of it hardly rules it out. Sweat, leaving it in a bathroom when showing, blowing debris out of the jack with your mouth, sneezing/coughing near the phone, etc., etc, are all capable of both tripping the sensors and causing internal water damage.

Nov 1, 2009 4:28 PM in response to xcomme

People tend to be really fast to judge others here -- but the fact of the matter is, that there is no way that the water sensor can be tripped without actual water.

This includes water accidently spashed on if too close to the sink in the kitchen or bathroom; or condensation while in the shower; or any liquids you might use to clean your iPhone (including apple approved "Apple Polish" and the like); or the spray of a Seven-up or softdrink when opened; etc...

It's physically impossible for the sensor to be tripped without something like that...

Nov 1, 2009 10:52 PM in response to xcomme

If the humidity is only 10-20%, and it's above 80°F, then you are sweating a lot. You may not notice this, because at those humidity levels it will be evaporating too fast to generate noticeable wetness or stains on your clothing. However, it will mean that the humidity near your skin, especially in pockets, is above 80%. If that weren't the case you would have died of heat prostration by now. But since Apple chose to use a cheap & easily affected paper indicator there is no way to tell the difference between a toilet and your sweaty chest. After all, they're not in business to replace these things, so enjoy your void.

Nov 17, 2009 1:40 PM in response to deggie

I got 2 iPhones 3G 16Gb, live in Portugal but i travel alot to countries like Angola (Africa) where humidity easily is at 80%.
I never used my phone under rain or even dropped any of them on water in any circunstances

One of them got the HOME button dead, so i took it to Vodafone in Portugal service (in here warranty for electronics is 2 years), since i came there they were already asking for a bt over 300usd for a replacement because i had wear marks on the back, but the screen is without any scratches or anything…on preliminary report they almost said my iPhone was hit by a truck.
I refused to pay up that ammount and demanded a technical report on the phone cause i wanted the home button replaced.
Next day they stated i had the port sensor red and i had it under water so they gave it back and sent me away…
If i had the phone on water both should be red , right? If it has 4 water sensors like some say shouldn't they be all red or pink?
i came home and got my other iPhone and the same red on the port and not on the hearjack
so i am sure those sensors are not reliable, and were placed to get Apple and carriers to the easy way out, and the word is void!!!

So if you need to be in tropical places, sweat, use the phone alot, and got it on Vodafone Portugal, beware cause they will frame you and better than that is to see you can't get a second opinion on those

but if you google a bit you will see like 7,550,000 for iphone sensor problems and 600,000 for iphone sensor issues...

And yes, some say they dropped it in the pool, in the toilet etc, however not everybody is a liar or want to cheat, i think the manufacturer should learn from the design mistakes, unless it find it nice to sell refurbished iphones at a lower price like they were Santa before time. But my guess is this is a scam.

I know what i did, and if i can't have a phone on my jeans pocket on summer, should i buy a iphone trailer or carry it on a plastic air bubble

Nov 1, 2009 1:05 PM in response to xcomme

"My case is different from the others.

First, I used my iPhone very carefully, and never dropped it to ground or water or anything like that"

Most everyone says this very same thing.

Sweat, raindrops, steam, etc that gets in the headphone jack can do this as well.

"isn't iPhone designed for worldwide distribution in the cities, like in East Coast, Oregon or SE Asia?"

Yes. I had my iphone in Oregon for a year and the indicator is not tripped, also Louisiana and the Gulf Coast of Florida with no issue.

Nov 1, 2009 11:00 AM in response to xcomme

This topic has been discussed here countless times, in hundreds (thousands maybe) of threads which you can find with a forum search.

A tripped water exposure indicator defines water exposure and voids the warranty, unless you can prove otherwise. The water sensors can be tripped without immersion by condensation, inadvertently splashing/spraying, or exceeding the maximum rated relative humidity (95%).

Nov 1, 2009 10:59 AM in response to xcomme

I dropped my original iPhone in the toilet ... yeah, the toilet 🙂 I've also dropped in lots of times on all kinds of surfaces.

After the toilet incident, it looked dead, but came back to life after plugging it into iTunes and re-initializing it. Kept working for almost a year with pretty much no problems. I took it to the Genius Bar and they noticed the water indicator, but the phone was way out of warranty anyway. BTW, I don't think the water caused the problem I was having that made me bring it in. But they did tell me that the water indicator does void the warranty.

Nov 1, 2009 1:22 PM in response to xcomme

The humidity is only 10-20% in California, so I do not think this is an issue.

It only rained slightly once in Los Angeles, California in the past 5 months, so his should not be an issue.

My iPhone is working well, except the Home Button mechanical part. I do not think my iPhone functions are affected by any water damage except the indicator got tripped. I think the water indicator is not well designed. It lets Apple getting away with warranty easily.

Nov 1, 2009 8:26 PM in response to xcomme

Read this story. http://iphuckd.blogspot.com/2009/08/does-your-iphone-have-warranty-dont.html?sho wComment=1257109189517#c3955987100486978703

This person has the same situation as mine. I do not think an indicator such close to the edge is not an adequate indicator for interior device damage. The iPhone could be perfectly fine even the indicator got tripped. Mine works perfectly fine electronic wise, except the mechanical home bottom, it is not a smooth push close to left edge.

Nov 1, 2009 9:04 PM in response to xcomme

This link is just another ranting blog with no verified documentation. You have to take the bloggers word for everything he claims happened and was said by Apple support.

Curiously, the link with the "proof" that the water sensors give false positive results was Blackberry forum!!! Even at that, if they are tripped by humidity exceeding 95%, this exceeds the iPhone operating range and does void the warranty regardless of immersion.

Nov 2, 2009 6:16 AM in response to xcomme

After buying an iPhone, are people NOT allowed to sweat? Otherwise, warranty would be voided.

And people are NOT allowed to take the iPhone into bathroom even it is put on dry counter-top? Maybe the moisture and humidity is bit of high.

Apple great iPhone products should be able to work well under these environmental conditions, right? Does iPhone spec and warranty spell out that you are not allowed to work out while carrying iPhone?

Designing a cheap indicator such close to the edge is just a way to easily get away with their obligation for warranty work, i think.

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Water Submersion Indicator - Void Warranty

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