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Error message Installing iTunes

I have been trying to install the latest version of iTunes and I keep getting the following error message: "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run." This also is occuring when I try to setup Safari which I downloaded with Firefox. Does anyone have any suggestions? Thanks in advance

Acer Aspire M5630, Windows Vista

Posted on Nov 1, 2009 11:32 PM

23 replies

b noir

Level 9

72,324 points

Nov 5, 2009 4:11 PM in response to valravennz

When uninstalling Apple components trying to uninstall the iPod folder from Programs on C drive, and I get an error message:"Destination Folder Access Denied : You need permission to perform this action".

Just doublechecking val ... have you tried taken ownership of the folder and subfolders as per the following guide?

http://www.mydigitallife.info/2007/05/25/how-to-take-ownership-and-grant-permiss ions-in-windows-vista/

valravennz Author

Level 1

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Nov 5, 2009 7:02 PM in response to b noir

I followed the instructions but still saying I don't have permission to delete that folder! In frustration I have carried on with the instructions but now have a problem with installing Windows Install Cleanup. Error message:
"Error 1310. Error writing to file: C:\Program Files\Windows Installer Clean up\msicuu.exe. Verify that you have access to that directory."
Do you have any idea as to where I am going wrong and why am I getting this message with Windows Install Cleanup? Sorry - I wish this had been going more smoothly!

b noir

Level 9

72,324 points

Nov 5, 2009 7:20 PM in response to valravennz

You're not doing anything wrong, val ... the PC's being a beast.

"Error 1310. Error writing to file: C:\Program Files\Windows Installer Clean up\msicuu.exe. Verify that you have access to that directory."

Strange messages questioning your permissions (that don't seem to respond to ownership) and now an installation error message down in the low 1300s ... we'd better stop and do a disk check on your C drive. This has a bit of a scent of disk/file damage to it.

Restart the PC and don't launch any applications. Now go "Start > Computer" Right-click your C drive and select "Properties". Click the Tools tab, and in the "Error checking" area of the tab, click "Check now". The disk check may take a wee while.

Does it find/repair any damage?

valravennz Author

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Nov 5, 2009 10:57 PM in response to b noir

Hi - Done disk check on C: Drive. The Event 1001 Winnit Log reports this:

Checking file system on C: The type of the file system is NTFS. Volume label is ACER. A disk check has been scheduled. Windows will now check the disk. 193344 file records processed. 451 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. 245640 index entries processed. 0 unindexed files processed. 193344 security descriptors processed. Cleaning up 4325 unused index entries from index $SII of file 0x9. Cleaning up 4325 unused index entries from index $SDH of file 0x9. Cleaning up 4325 unused security descriptors. 26149 data files processed. CHKDSK is verifying Usn Journal... 36367032 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 193328 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 25213903 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 242452479 KB total disk space. 141203940 KB in 153440 files. 82748 KB in 26150 indexes. 0 KB in bad sectors. 310175 KB in use by the system. 65536 KB occupied by the log file. 100855616 KB available on disk. 4096 bytes in each allocation unit. 60613119 total allocation units on disk. 25213904 allocation units available on disk. Internal Info: 40 f3 02 00 91 bd 02 00 0d c6 04 00 00 00 00 00 @............... 47 15 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 G...,........... 42 00 00 00 12 75 0c 77 48 52 35 00 48 4a 35 00 B....u.wHR5.HJ5. Windows has finished checking your disk. Please wait while your computer restarts.

I assume that the C disk is ok?

b noir

Level 9

72,324 points

Nov 6, 2009 9:48 AM in response to valravennz

Yeah, that looks clean, Val. (A bit of a relief, in it's own right.)

Excuse me as I think out loud for a wee while. (It may help clarify things.)

C drive is clean. So presumably the permissions messages haven't been the usual lies indicating disk/file damage and may well instead be genuine permissions issues. The commonality between the Apple products installs and the CleanUp install is the program files folder. On the other hand, other programs are installing in there without fear or favour.

But (looking at commonalities again), both the apple products and CleanUp require full administrator rights for their installs ... the other products may not have required that for their installs. So a permissions problem on the Program files folder might selectively bodge up an Apple-product install and a CleanUp install, while allowing other installs to go through.

Okay val, this is going to be a bit experimental ... but doublecheck that your user account has full administrative rights. If it does, try taking ownership of *the entire Program files folder*. If that seems to work okay, reboot the PC and try another CleanUp install. Does it work without the 1310 this time?

valravennz Author

Level 1

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Nov 7, 2009 4:16 PM in response to b noir

Hi b noir - sorry for the delay in getting back to you. Well - iTunes is up and running - yeah 🙂. Back tracking. I followed your advice re: permissions for the Program files in C: Drive. Had a spot of bother as I have a number of user names/types to choose from. Noted that my user type was as admin. Anyway changed the user settings to admin for Program files and it went through the folders either changing or denying (ie explorer and symantic denied changes) and continued till got to the end of all folders. On the spur of the moment decided to try and re-install the latest iTunes which is saved on my computer. It went through without a hitch. Plugged in my iPod and recognised it without a problem.

I can only assume that a combination of Checking C Disk for errors and changing permissions on the program files did the trick.

Just also want to thank you very much for your time and patience in helping me solve the problem. I am sure others with this problem will find your advice very helpful - Cheers 🙂

b noir

Level 9

72,324 points

Nov 7, 2009 8:41 PM in response to valravennz

🙂 Woohoo! Well done, val! (Seriously ... this beast has been fighting every step of the way, and you've hung in there really well.)

Must try to get a heads up to polydorus ... he's fighting a similar error message over in vyrenee's thread, so I'll get word to him about the folder permissions possibility.

🙂 Glad you're up and running again.

Dec 27, 2009 5:40 AM in response to b noir

hi ive got the same prob and im not sure what i have to do could you please help thanks ryan

Error message Installing iTunes