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"Headsets are not supported on your Bluetooth hardware."

I'm on Tiger, a PowerBook 15", 1.25 GHz. I just bought a Motorola HS810 BT headset - following the instructions at the Apple support site, I launched the Bluetooth Setup Assistant and attempted to add device.

But when I select headset as the device to add, I get dumped to a screen saying: "Headsets are not supported on your Bluetooth hardware."

So I tried adding any device - I get a menu of visible devices, and it lists the headset - but when I go to advance to the next screen, once again I get: "Headsets are not supported on your Bluetooth hardware."

I've seen a number of similar but not identical posts suggesting upgrading the firmware - I'm on Tiger, so it's 1.526, no further updates available - updating the Bluetooth software - I'm on version 1.6, as far as I can tell, and no further updates available. I've read about zapping the PRAM, and done it, no change in symptoms.

So I'm wondering, is this a Tiger bug? Has anyone successfully joined a BT headset to a PowerBook G4?

Many thanks,

Posted on May 5, 2005 1:12 PM

140 replies

j4net

Level 1

0 points

Sep 6, 2006 12:26 PM in response to Ryan Bailer

Thanks for your clarification. I'll try installing the FW and then see what happens. How long did it take you for the FW installation to complete?

Joe

Sep 6, 2006 12:28 PM in response to j4net

Installation took a few minutes, maybe 5. Not nearly as long as mentioned above.

R
mgoblue

Dec 4, 2006 9:05 PM in response to David Grayson

I found that the Compusa SKU.312330 USB Bluetooth
adapter with external antenna works with headphones
in addition to the DLink. When you run the firmware
upgrade on the CompUSA adapter it says that the
Firmware is up to date. So it works out of the box.

Now to clarify, both adapters do set up headphones,
but as soon as I select the headphones in the Sound
Output Preferences I get the "Bluetooth Audio
Failed..." message and they don't work. This happens
with the CompUSA and the DLink adapter and with both
a Jabra BT110 headset and MacAlly BlueWave
headphones. I am running OS 10.4.5.

G5 1.8 single
Mac OS X (10.4.5)

I want to verify that the CompUSA adapters work out of the box... I state so in the plural, because I'm using another model adapter (the one without the antenna, SKU 334223). Everything sets up without a hitch with the Plantronics M2500 headset.
And, it appears that the setup assistant in 10.4.7 enables setup of headsets by default.

It is such a great convenience!
On my iBook, I have a USB 2.0 sound card, connected to my Bose home theater, then Skype configured to use the headset.
Phone calls go through the headset while iTunes does its thing in the background, via the home theater, or not, if I have Skype pause iTunes.
Yeah, I know... brag, brag 🙂

I paid $11 total for the CompUSA adapter on eBay, a FAR cry from what the DLink adapter costs, even on eBay.

Dec 10, 2006 7:17 PM in response to Steve Wilkin

Hi -- I haev a 2-3 yr old Powerbook G4 with built in bluetooth. I've had problems pairing with my bluetooth HS850 headset and tried to update the firmware.

First, the updater doesn't work -- just stalls and says 'idle'
Second, I'm trying to find the 2.12 firmware update given above but for the life of me can't locate the file anywhere. The apple site doesn't show it. It has to be somewhere -- can someone help soon?

I'm going to be traveling to India and need to use mny headset with skype to call back to the US.

Dec 10, 2006 8:25 PM in response to Ryan Bailer

Hi - I've posted a problem message on this forum beofe but can't find it again to post my success story.

Somewhere on here, someone said to

a) turn bluetooth off
b) launch BT firmware updater -- it will ask you to turn bluetooth on and try again
I did this and the updater successfully updated the firmware. I did need to shut down and start up the computer again for the update to show up in system profiler. I was then able to set up my motorola HS850 headset without any problem.

It took about 2-3 minutes to update, and showed the progress. I have also done a test call on skype and works beautifully.

Thanks --

"Headsets are not supported on your Bluetooth hardware."