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"Headsets are not supported on your Bluetooth hardware."

I'm on Tiger, a PowerBook 15", 1.25 GHz. I just bought a Motorola HS810 BT headset - following the instructions at the Apple support site, I launched the Bluetooth Setup Assistant and attempted to add device.

But when I select headset as the device to add, I get dumped to a screen saying: "Headsets are not supported on your Bluetooth hardware."

So I tried adding any device - I get a menu of visible devices, and it lists the headset - but when I go to advance to the next screen, once again I get: "Headsets are not supported on your Bluetooth hardware."

I've seen a number of similar but not identical posts suggesting upgrading the firmware - I'm on Tiger, so it's 1.526, no further updates available - updating the Bluetooth software - I'm on version 1.6, as far as I can tell, and no further updates available. I've read about zapping the PRAM, and done it, no change in symptoms.

So I'm wondering, is this a Tiger bug? Has anyone successfully joined a BT headset to a PowerBook G4?

Many thanks,

Posted on May 5, 2005 1:12 PM

140 replies

iVince

Level 1

95 points

Jul 10, 2005 3:31 AM in response to Alexander Traud

I waited till it said it was done and the window closed itself. I restarted and all....but obviously it's not the very last version yet andd it doesn't want my headset...cruel world !

Jul 10, 2005 12:51 PM in response to iVince

Which buttons are offered in your Bluetooth Firmware Updater?

iVince

Level 1

95 points

Jul 10, 2005 12:55 PM in response to Alexander Traud

well there's just Quit and Update....I click update, it takes about 5 or 6 minutes to complete, then quits....and i''m left with the same thing !

Jul 11, 2005 3:24 PM in response to iVince

Mhm. Try the standard procedures for Mac OS X miracles:
Applications > Utilities > Disk Utility > startup volume > Repair Permissions. If this helps not, start from the Mac OS X installations CD, select your language but do not install, rather select Disk Utility from the menu. There select your normal volume > First Aid > Repair Disk. If this helps not, create a new user in System Preferences > Users > Plus sign in the lower left and log-out log-in into this new user.

Make sure Bluetooth is on and not turned off before updating.

iVince

Level 1

95 points

Jul 12, 2005 2:49 AM in response to Alexander Traud

I'll try these recipes too, thanks for the help

Jul 12, 2005 6:44 AM in response to Charles Fowler

Quick question - has anyone ever managed to get ANY non-Dlink bluetooth adaptor to work with headsets?

I've tried two makes now and both gave "Headsets are not supported on your Bluetooth hardware". The latter was a Belkin version 1.2 which claimed both Mac OS X support and headset support.

Jul 12, 2005 11:38 AM in response to Chris Noble

I have the same problem. I bought a Com One dongle last year and My Hs810 cannot be paired with my iMac800 17" under 10,4;1. I wish the French maker of this gizmo hadn't filled for bankrupcy...maybe someone out there has an updated version of the firmware.
I know this is a long shot...but one never knows.
Cheers,
C

Aug 17, 2005 4:44 PM in response to Charles Fowler

I have a Sony Ericsson HBH-65 headset and it will pair just fine, but I cannot get it to connect, just like all the rest. I have done step 4 and tried Updating the Bluetooth Firmware, but after a while it just went idle.

Wish I knew a way to make this work, because it is a real drag 😟

Aug 17, 2005 10:28 PM in response to Alexander Traud

Okay, I tried what you said. I even reset the permissions from a discussion further down. The updater isn't working for me. It works and then goes to idle and doesn't quit. AND, now I can't even get bluetooth to be recognized in the menu. It says Bluetooth is not available. (I'm on a G4 Powerbook Panther 10.3.9 and all my Bluetooth items are: File exchange 1.5.4 firmware updater 1.2.0, setup assistant 1.5.4, serial utility 1.5.4)

So do I reboot and risk it or what do I do.

Aug 17, 2005 10:44 PM in response to Bernadette Murray

more info...

2005-08-17 22:40:37.797 Bluetooth Firmware Updater[542] Updating: V:0x000005ac D:0x00008203 with:/Applications/Utilities/Bluetooth Firmware Updater.app/Contents/Resources/Portable.dfu
2005-08-17 22:40:43.538 Bluetooth Firmware Updater[542] Updating: V:0x000005ac D:0x00008203 with:/Applications/Utilities/Bluetooth Firmware Updater.app/Contents/Resources/Portable.dfu
2005-08-17 22:41:14.634 Bluetooth Firmware Updater[542] Move in dfu mode failed at the 1 attempt.

goes through 5 attempts and then...

2005-08-17 22:44:29.791 Bluetooth Firmware Updater[542] Aborting.

Aug 18, 2005 1:42 AM in response to Bernadette Murray

Make sure no Bluetooth device is active and the Bluetooth module itself is turned on. Do you have an internal Apple Bluetooth module or a D-Link-DBT-120 USB Adapter?

Aug 18, 2005 5:37 AM in response to Alexander Traud

It is internal. I can no longer turn it on. It isn't even showing up in my system preferences anymore.

Aug 18, 2005 7:25 AM in response to Bernadette Murray

Your user account may be corrupted.

Create a new user account and log into it. If you can see the bluetooth in the system preferences, your account got corupted.

Give it a try and post your findings here.

Aug 18, 2005 8:00 AM in response to Brian Allen

I created a new user account. I can't see Bluetooth system preferences. On the menu bar I can see the Bluetooth logo, but it is greyed out and has a squiggle through it.

Aug 18, 2005 3:37 PM in response to Charles Fowler

here's my question - strongly related, but from different angle

I just bought a Bluetake G5 from RadTech to work with my PowerBook G4 1.25 (but after I get it and have the same "hardware doesn't support headsets" message, figure out that my PowerBook (with built-in Bluetooth) doesn'ty support Bluetooth II - which is what is required for this headset I guess.

My question iscan I buy a Bluetooth II adapter and plug it in to my Powerbook and use it INSTEAD of the built-in (if so, how do I get it to use the adapter instead) and use it with this headset? Hopefully someone knows the answer to my question and maybe it helps answer some of the questions already in herethanks in advance!!!

"Headsets are not supported on your Bluetooth hardware."