Motorola HS820 Headset

Using a headset needs several steps. Please make sure to follow them in order.

1. Download the Apple Bluetooth Firmware Updater
2. Install it
3. Launch it from Applications > Utilities > Bluetooth Updater
4. Apply it to your adapter (takes very long).
5. Start the Apple Bluetooth Assistant and select Headset. Do not use anything else!
6. Make your headset Bluetooth visible. Look up the manual of your headset how to do that.
7. Now select the headset in System Preferences > Sound.

In most cases step 3 is missed. You have to start the installed updater yourself (do not ask me why). Step 4 fails if your Bluetooth USB adapter is not supported by Apple and you have to go for a D-Link DBT-120 USB adapter.

Greg-
I am having the same issue. The headset was working last week....now I can install the device, but can't see it in the sound preferences.
Tom K

Mhm.
Make sure Bluetooth is turned on. Restart the machine, etc. or call Apple as this machine should be still in waranty – but probably not in telephone support anymore.

Hi there
I just had problems installing a Logitech headset (w/ bluetooth 1.2) I couldn't get my iMac to recognise the headset. Even thogh I have 10.4 and there are no updates showing, do I still need to downlad the firmware adaptor???

Thanks!!

Yes, you have. The Firmware Updater is hidden and comes not automatically.

I tried to load the firmware - but it won't let me install - says I do not have a bluetooth adaptor - I am running a bluetooth kbd and mouse!!!!!

Probably this might be the problem. Make sure no Bluetooth device is active (three dots in the Bluetooth menubar) while applying the updater.

The updater needs full control over the module.

Ahh - OK - thanks for thew support. I am not going to be able to do it then since I am using a bluetooth keyboard and mouse and cann ot turn them off else I lose control of the computer!

Mhm, ask Apple support for clarification. I am not sure how to proceed in such a case and if my assumption is right.

When you select the headset option in the Apple Bluetooth Assistant, are you able to pair with your headset or is a message presented, headsets are not supported by your computer?

Do you have a recent iMac G5 (with Bluetooth 2.0+EDR) or an older one?

Im using the new iMac with Bluetooth 2.0 etc.

When I try the headset, the Bluetooth assistant just doesn't "see" the headset - even though it is powered up and switched on. Just says it can't find it. The headset is Logitech, with Bluetooth 1.2

I had an old Belkin F8T001, which worked fine with pairing and recognising my Moto RAZR. Have the HS820 headset as well. Knew that the current adapter wouldn't support headsets, bought a new D-Link DBT-120. Ran the firmware updater, worked okay I guess, but now under Sys. Prof. shows firmware as 2.1586, and software as 1.6.0f2. Could sync my phone and use file exchange, but couldn't connect phone to computer, and computer wouldn't recognise phone with setup assistant, which I could do with old Belkin.
Headset option works now, but same problem as others with no detection, and won't even detect my phone now. Should I return D-Link and try again or am I in a jam, simply that HS820 won't work with Mac?

Sorry for posting above, finally got the headset connected. Held the multifunction button til the light turned on permanently and connected almost immediately. Funny it's always the easiest fix. ( in my case )

Make your headset Bluetooth visible. Look up the manual of your headset how to do that.

the user manual for my headset that I have makes no mention of how to make it "visible", other than simply opening the boom to turn the device on. I have OS 10.4.2 and just downloaded and installed the bluetooth firmware from Apple. And while I'm able to pairup my HS820 headset with D-Link DBT-120, I see no entries in the Sound system preferences for HS820.

regards,